Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
3
An almost perfect product
on December 9, 2023
Posted by: Kris
Gender:Male
Length of ownership:1 month
If the review is only of sound quality, noise cancelling, and perfect fit, then this review would be 5/5. But these earphones is 3/5 for the following reasons. All earphones need to have a find my feature. Secondly there are Bluetooth issues to the app and the earphones. That’s sometimes only one ear works and so you have to put the earphones back on the case to make it work. When compared to the AirPods Pro 2, it just lacks the practical capabilities that those have. Such a shame because the noise cancelling feature is so good.
Response from bose.comBy Customer Support, December 11, 2023
Thank you for your detailed feedback on our earbuds. We're delighted to hear about your positive experiences with sound quality, noise-cancelling, and the perfect fit.
We apologize for the challenges you've encountered, including the lack of a find-my-feature and Bluetooth issues with the app and headphones.
To better assist you with the existing issues, please reach out to our customer support team. They can provide guidance on troubleshooting and potential solutions. You can reach out to us via our website at bose.life/globalcontact, or via any Social Media Platform.
Eric V. - Customer Support
We apologize for the challenges you've encountered, including the lack of a find-my-feature and Bluetooth issues with the app and headphones.
To better assist you with the existing issues, please reach out to our customer support team. They can provide guidance on troubleshooting and potential solutions. You can reach out to us via our website at bose.life/globalcontact, or via any Social Media Platform.
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Stellar Product
on December 9, 2023
Posted by: Slunberyhawk706
Gender:Male
Length of ownership:1 month
Have had these buds for about 2 weeks. Great fit and sound quality - especially the immersive mode, and comfortable to sleep with 1 bud since I'm a side sleeper. Slightly unfortunate that changing between devices is a little laggy and sometimes doesn't connect at all. Also when nothing is playing there a high pitched buzzing (like interference from the old model mobile phones used to make over speakers) Hopefully this is something that can be fixed with an update.
Written by a customer while visiting bose.com
Customer Rating
5
Recommended
on December 10, 2023
Posted by: Chrissy
Comfortable and great sound!. Inl have wanted them for a long time. Christmas present for me.
Written by a customer while visiting bose.com
Customer Rating
5
Great noise cancellation
on December 10, 2023
Posted by: Hank
Gender:Male
Length of ownership:1 month
I’ve had these about a month. The sound is very good. I recently used these on a flight. The noise canceling was great. Very happy so far.
Written by a customer while visiting bose.com
Customer Rating
5
Easy to navigate
on December 10, 2023
Posted by: Ed
Gender:Male
Length of ownership:1 week
Bought it this month Dec and it’s awesome .slick, touch control! Love it!
Written by a customer while visiting bose.com
Customer Rating
3
Uncomfortable - sadly.
on December 10, 2023
Posted by: LydiaE
Gender:Female
Length of ownership:1 month
I bought these a couple of weeks ago to try to be able to hear my audio books on airplanes etc.. to keep out the background noise. not sure I will keep them. They do a pretty good job of that but they continue to be uncomfortable .. I can't wear them in bed and I am used to listening to books in bed so I would like to - the bluetooth connection is hard to keep sometimes, particularly in my car. It constantly is pulled back to the car speakers or turns off.. They do charge easily and hold the charge. I am surprised at how uncomfortable they are. I have tried all 3 sizes of switchable ear fitting pieces but that does not seem to make a difference - they just don't want to seat well in my ears. they have fallen out a couple of times and that really concerns me because I can see I could lose one.. I am VERY pleased that they can be tracked by a find my Bluetooth app! Not sure about them yet.
Response from bose.comBy Global Customer Service, December 11, 2023
Hi Lydia, thanks for your review of the QuietComfort Ultra Earbuds! I'm happy to hear that you've been enjoying the noise cancellation while listening to your audiobooks.
I'm sorry to hear you've been having trouble finding a comfortable fit though. One thing you can always try is the alternate sizing kit, which is designed for users who have difficulty finding that perfect fit. The kit is available from our website, or via our customer support team.
It should be noted that the QuietComfort Ultra Earbuds are not primarily designed for sleeping purposes. Also, the earbuds have mainly been tested for use with mobile Bluetooth devices (e.g. smartphones and tablets), rather than with in-car Bluetooth.
If we can be of any further help, don't hesitate to reach out to our support team. Start by selecting your country of residence here, then scroll to the "Contact us" section: https://global.bose.com/en_us/index.html
Warm regards
Fiona M. - Customer Support
I'm sorry to hear you've been having trouble finding a comfortable fit though. One thing you can always try is the alternate sizing kit, which is designed for users who have difficulty finding that perfect fit. The kit is available from our website, or via our customer support team.
It should be noted that the QuietComfort Ultra Earbuds are not primarily designed for sleeping purposes. Also, the earbuds have mainly been tested for use with mobile Bluetooth devices (e.g. smartphones and tablets), rather than with in-car Bluetooth.
If we can be of any further help, don't hesitate to reach out to our support team. Start by selecting your country of residence here, then scroll to the "Contact us" section: https://global.bose.com/en_us/index.html
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Great Sound, Poor Fitment
on December 10, 2023
Posted by: Nick
Gender:Male
Length of ownership:1 month
When it comes to sound, nothing can beat Bose. Unfortunately, I am very disappointed with the fitment of the QC ear buds. I have tried several different combinations of the tips in the fitment kit and the ear buds do not stay in my ears. I mostly wear them while working out in the gym and I no longer need to do cardio as I spend time walking around, chasing, and trying to find the ear bud that had just fallen out of my ear. They will fall out mostly when bending over or laying down. It is very frustrating when doing a set and I can feel the ear bud is ready to fall out of my ear.
Also, whenever I come into range of the ear buds, when they are not in the case, my phone will link up to them without me knowing. This has happened on a couple of occasions while I was having a phone conversation. As I walked near the ear buds, which were still in my gym bag, my phone linked up with the ear buds and I no longer could hear my phone conversation through my iPhone. I thought the call was dropped only to later find out it was because of the ear buds. How do I turn the ear buds off? I bought the ear buds to replace the Soundsport ear buds I have had for 5 years. I like the Soundsport much better as the tips were more formed to fit inside the ear, at least when an ear bud fell out of my ear I did not have to chase it around the gym floor.
I bought the QC ear buds because I love the Bose sound and noise cancellation, but if I had to do it again, I would not buy them. Too frustrating to spend this amount of money and not have the technology to keep the ear buds in the ear. As a result, I had to purchase the extra large tips, which won't be available for another 2-3 weeks, hoping this will help the issue.
Response from bose.comBy Customer Support, December 11, 2023
Thank you for sharing your detailed experience with our QC earbuds. We're pleased to hear your appreciation for the sound quality and noise cancellation.
However, we sincerely apologize for the fitment challenges you've encountered. We understand how frustrating it can be, especially during workouts. To assist you promptly, please reach out to our customer support team. They can provide guidance on fitment and potential solutions.
Regarding the unintended linking issue, you can turn off the earbuds by placing them in the case and closing the lid. If you have further questions, our support team will be happy to assist. You can reach out to us via our Website here bose.life/globalcontact, or on any Social Media Platform.
Kind Regards,
Eric V. - Customer Support
However, we sincerely apologize for the fitment challenges you've encountered. We understand how frustrating it can be, especially during workouts. To assist you promptly, please reach out to our customer support team. They can provide guidance on fitment and potential solutions.
Regarding the unintended linking issue, you can turn off the earbuds by placing them in the case and closing the lid. If you have further questions, our support team will be happy to assist. You can reach out to us via our Website here bose.life/globalcontact, or on any Social Media Platform.
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great product
on December 10, 2023
Posted by: Shaun
Gender:Male
Length of ownership:1 week
These are by far some of the best earbuds on the market it's a 10 for me 💯💪🏾
Written by a customer while visiting bose.com