Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
3
Not the treat i was hoping for.
on March 1, 2025
Posted by: Runner3togo
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] I bought these two months ago. The sound doesnt justify the price and the attachments to the ear pieces need to fit just perfectly, or they don't charge. The charge time makes them not great travel buddies.
Response from bose.comBy Bose, Customer Support, March 2, 2025
Thanks for your review. We are sorry to hear about the issue you have encountered with your Bose Ultra earbuds. You may need to rotate the earbud back and forth for the eartip to create a comfortable seal. However, rotating it too far back or forward may impact audio and microphone sound quality.
If your product is plugged in to charge, but the battery level does not increase or your product does not indicate that the battery is charging:
https://www.bose.co.uk/en_gb/support/articles/HC2487/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our customer support team for further assistance here:
https://support.bose.com/s/get-help-landing-page?language=en_US
Regards
-Jolie - Customer Support
If your product is plugged in to charge, but the battery level does not increase or your product does not indicate that the battery is charging:
https://www.bose.co.uk/en_gb/support/articles/HC2487/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our customer support team for further assistance here:
https://support.bose.com/s/get-help-landing-page?language=en_US
Regards
-Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Excellent Earbuds!
on March 1, 2025
Posted by: RL
Gender:Male
Length of ownership:1 month
These earbuds are fantastic. The noise suppression is excellent. The sound is clear as a bell with highs, midrange and lows all spot on.
Written by a customer while visiting bose.com
Customer Rating
2
Connection issues
on February 28, 2025
Posted by: TheReb
Gender:Male
Length of ownership:3 months
Connects to my phone but audio glitches and cuts out completely after roughly 5 minutes.. I've had them for about a month
Response from bose.comBy Bose, Customer Support, March 3, 2025
Hi.
Thank you for your post. Sad to hear that you are experiencing sound cutting out during use. To address this, please try the steps here, https://bose.life/4heTq4F. If you require further assistance, get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Thank you for your post. Sad to hear that you are experiencing sound cutting out during use. To address this, please try the steps here, https://bose.life/4heTq4F. If you require further assistance, get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Sound canceling is phenomenal!
on February 28, 2025
Posted by: cfus89
Gender:Male
Length of ownership:6 months
I absolutely love my bose quiet comfort earbuds! Granted, I am a long term BOSE product owner and I was hesitant on purchasing these ear buds when my QC 70 Over the ear headphones worked so well, I took the plunge and I am so glad I did. Immersion is wonderful and so glad I can tune out the sounds (and people) around me.
Written by a customer while visiting bose.com
Customer Rating
5
The sound is out of this world! The noise canceli!
on February 28, 2025
Posted by: Dave
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I’ve had my Bose for a few months now and they are amazing! Far superior to my Apple pro’s.
Written by a customer while visiting bose.com
Customer Rating
2
Great sound, poor calls
on February 27, 2025
Posted by: Tony1
[This review was collected as part of a promotion.] Love the sound but I get a lot of negative comments when on calls.
Response from bose.comBy Bose, Customer Support, February 28, 2025
Thank you for your review! We are glad to hear you are enjoying the sound quality. We understand how important clear communication is while using earbuds. To address this, you can try visiting: https://bose.life/41yUmuQ. If the issue persists, please feel free to reach out to our support team.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Awkward to fit
on February 27, 2025
Posted by: cs
Gender:Male
Length of ownership:1 week
I bought these to replace the Bose QuietComfort® Earbuds (2020) that I had that just failed after 4 years. While the sound technology has improved, the fitting has taken a big step backwards. I find them uncomfortable and unstable. Very disappointing. I will try buying the Alternate Sizing Kit but it's ridiculous that I have to go through so much trouble and there is no guarantee it will work. The 2020 version was simple, comfortable and stable. I miss them.
Also, the 2020 version had a way to tell the charge level in the case. The QuietComfort Ultra Earbud case doesn't have this feature. Another step backwards.
Also, the 2020 version had a way to tell the charge level in the case. The QuietComfort Ultra Earbud case doesn't have this feature. Another step backwards.
Written by a customer while visiting bose.com
Customer Rating
5
Sound quality and comfort in one
on February 27, 2025
Posted by: CB5
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] Absolutely wonderful! I had the older version that were slightly bigger. These are a lot more comfortable
Written by a customer while visiting bose.com