Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
1
So disappointed
on August 26, 2025
Posted by: Olyguy
Awful. This is the worst version of my favorite ear buds. I'm so disappointed! Left ear bud intermittently fails and has no charge nor the ability to charge, so frustrating.
Response from bose.comBy Customer Support, August 26, 2025
Hi there, thank you for sharing your feedback. We're sorry to hear that your QuietComfort Ultra Headphones are no longer charging and that the left earbud has already failed. That’s definitely not the experience we want you to have.
We’d be happy to assist you further. Please refer to the following links for troubleshooting steps that may help resolve the issue:
Charging issue: http://bose.life/3UMBeoV
Left Earbud issue: http://bose.life/45C4Snc
If the problem continues, feel free to reach out to our support team using this link: https://bose.life/48EXztC
We’re here to help and want to make sure you get the best possible experience with your product.
Klariss - Customer Support.
We’d be happy to assist you further. Please refer to the following links for troubleshooting steps that may help resolve the issue:
Charging issue: http://bose.life/3UMBeoV
Left Earbud issue: http://bose.life/45C4Snc
If the problem continues, feel free to reach out to our support team using this link: https://bose.life/48EXztC
We’re here to help and want to make sure you get the best possible experience with your product.
Klariss - Customer Support.
Written by a customer while visiting bose.com
Customer Rating
5
The best earbuds money can buy.
on August 28, 2025
Posted by: JD65
Gender:Male
Length of ownership:1 month
Amazing noise cancellation, superior sound quality, easy to use controls, and all day comfort.
Written by a customer while visiting bose.com
Customer Rating
4
Bose quiet comfort
on August 28, 2025
Posted by: Greg
Gender:Male
Length of ownership:1 month
It's a great product. I gave it 4 stars because I prefer puch button instead of touch
Written by a customer while visiting bose.com
Customer Rating
5
Bose ear buds
on August 28, 2025
Posted by: Stanman
About these a month ago and I am so happy. The noise cancellation is top-notch the sound is perfect.
Written by a customer while visiting bose.com
Customer Rating
5
on August 28, 2025
Posted by: Timjjjj
Length of ownership:1 month
So happy I brought these earbuds! Can't wait until the IMPROVED ones come out
Written by a customer while visiting bose.com
Customer Rating
2
Disappointed
on August 29, 2025
Posted by: Ray6164
Gender:Male
Length of ownership:1 month
Very disappointed. I like my original Quiet Comfort much better. (Until, without my permission you changed my 3 quiet settings to 2). My new ones don’t block as much noise, they readjust every time I hit a bump. Screw the new sound features and concentrate on the old QUIET.
Response from bose.comBy Customer Support, August 29, 2025
Hello. We're truly sorry to hear about your disappointment, specially when it comes to something as personal as noise cancellation. Your feedback about the changes to the Quiet settings and the performance of the new earbuds is important, and we appreciate you sharing it.
We’re here to help. If you’d like us to look into this further, please reach out to our customer service team and include the serial number of your earbuds. That way, we can better understand your situation and explore possible solutions. Your satisfaction matters to us, and we’d love the chance to make things right. https://bose.life/contactus
Sophie - Customer Support
We’re here to help. If you’d like us to look into this further, please reach out to our customer service team and include the serial number of your earbuds. That way, we can better understand your situation and explore possible solutions. Your satisfaction matters to us, and we’d love the chance to make things right. https://bose.life/contactus
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
The best noise cancelation you can get.
on August 29, 2025
Posted by: AMA
The Bose QuietComfort Ultra Earbuds are amazingly wonderful! I am very sensitive to noise, and I happen to work at a very noisy office. The earbuds' noise cancelation is just incredible. I set them in the ‘quiet’ mode, and I don’t hear absolutely anything but my music. I use them every day, and sincerely, I don’t know how I manage to survive at my loud office before these earbuds. They are pricey, but totally worth it. I love them so much that I have 2 pairs, so that when I’m at work I can replace the discharged pair with the fully charged. These were/are a life changer for me; I fully recommend them!
Written by a customer while visiting bose.com
Customer Rating
5
Near Silent ANC
on August 29, 2025
Posted by: Anonymous
Gender:Male
Length of ownership:1 month
Sometimes, in a noisy cityscape, I'd like a quick escape to near silence, and Bose does it. It's actually better, subjectively speaking, than my Sony top tier consumer headband ANC. The thing is, Sony takes a while with the mics to cancel them out, but Bose instantaneously takes all noises out. There is a slight vacuum and static noise feeling with these, but it's negligible to be an annoyance.
Written by a customer while visiting bose.com