Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
1
Lacking in features on the app!!!!
on March 15, 2025
Posted by: Jay boogie
Gender:Male
Length of ownership:1 month
I bought these about a month and a half ago, and I'm very disappointed in the volume they are not very loud, and the updates are lacking,also a 3 band equalizer is not good for the amount I paid for them, give me more customization.
Response from bose.comBy Bose, Customer Support, March 16, 2025
We appreciate your feedback and understand how important customization is for an optimal listening experience. We understand that a more robust equalizer and greater customization are important, especially given the premium price. If you haven’t already, be sure to check for firmware updates, as they may improve performance. If you need further assistance or have additional insights, please feel free to reach out to our support team.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Connectivity issues
on March 16, 2025
Posted by: Boris
I keep losing Bluetooth connectivity it all the time. It's absolutely awful and I think that bose can do much more to fix it
Response from bose.comBy Bose, Customer Support, March 16, 2025
We're sorry to hear about the Bluetooth connectivity issues you're experiencing. That’s definitely not the experience we want for our customers. A good first step is to try updating the firmware of both the earbuds and the device. If the issue persists, our support team would be happy to assist in troubleshooting further. You can get in contact using this link: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Visual & Design yes, Sound & Calls no...
on March 16, 2025
Posted by: ivt
Gender:Male
Length of ownership:1 month
Perfect when it goes to design and fit, but it is all about it. When it goes to sound:
- Compared sound with Pixel Buds Pro - sound I hear on my end is obviously lower on Bose earbuds when it is set to max on my phone
- Noise cancelling for listener. I was verifying it with running dispenser on my catching and staying on the same spot. It is good on Bose, almost like on Pixel Buds Pro, but not as good
- Noise cancelling for the other party on a call. I was verifying it with running kitchen sink disposer and staying on the same spot. I can hear disposer relatively well comparing to Pixel Buds, but cancellation is still good. Pixel Buds sometimes slightly cancelling my speech together with noise, Bose let's speech go better but noise is there much higher. Overall feeling is that Pixel Buds is much more friendly for counterparty of voice call in noisy environments
- Compared sound with Pixel Buds Pro - sound I hear on my end is obviously lower on Bose earbuds when it is set to max on my phone
- Noise cancelling for listener. I was verifying it with running dispenser on my catching and staying on the same spot. It is good on Bose, almost like on Pixel Buds Pro, but not as good
- Noise cancelling for the other party on a call. I was verifying it with running kitchen sink disposer and staying on the same spot. I can hear disposer relatively well comparing to Pixel Buds, but cancellation is still good. Pixel Buds sometimes slightly cancelling my speech together with noise, Bose let's speech go better but noise is there much higher. Overall feeling is that Pixel Buds is much more friendly for counterparty of voice call in noisy environments
Generally, expectation from Bose is higher than from Google, but results are behind.
Response from bose.comBy Bose, Customer Support, March 17, 2025
Hello, its really fantastic to hear you feel the design and fit of these is perfect. You can ensure you get the best sound from your earbuds here https://bose.life/3NA08EH
Its also great to hear that you are pleased with the noise-cancelling of these.
Thanks
Mike - Customer Support
Its also great to hear that you are pleased with the noise-cancelling of these.
Thanks
Mike - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great sound, mediocre fit.
on March 17, 2025
Posted by: BHornet
Gender:Male
Length of ownership:1 month
The noise.cancellation, sound quality and base is amazing. Wish the fit was better. They need to come back with the winglet earpiece so it doesn't fall out so easily.
Written by a customer while visiting bose.com
Customer Rating
3
Great sound but... microphone needs improvement
on March 19, 2025
Posted by: Microphone Jake
Gender:Male
Length of ownership:1 year or longer
Well, the sound quality is great! Immersive Audio is awesome. There is much room for improvement on phone calls with these buds. the NC700, great mic pickup. The QC45 good pickup but it's omnidirectional, so not good in a noisy environment. These buds can't just be good sound. They need good microphone pickup. Right now they are only good for ANR and Immersive. I won't use them for any phone call, I'll use my airpods.
Response from bose.comBy Bose, Customer Support, March 23, 2025
Hello Jake, I am glad to hear that you are enjoying the sound quality and immersive audio of the QC Ultra earbuds. Microphone performance can vary depending on the orientation of the earbud when seated in the ear. You can view more on this and other troubleshooting suggestions on our support page here: https://bose.life/4dX5XXo.
Should you need additional support with your earbuds, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.
Liam - Customer support
Should you need additional support with your earbuds, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
5
Best ever
on March 21, 2025
Posted by: Wenrob1
Fits perfectly. Sounds fantastic. Worth every penny
Written by a customer while visiting bose.com
Customer Rating
5
BEST EXPERIENCE EVER GREAT
on March 22, 2025
Posted by: SS
Gender:Male
Length of ownership:1 year or longer
Incredible sound and fit you just can't beat bose for good sounding music.
Written by a customer while visiting bose.com
Customer Rating
5
Best buds I have ever owned!
on March 23, 2025
Posted by: Quite
I bought these as a gift. I already have a pair and thought my son in law would like them. He absolutely loves them. The noise canceling feature works wonderfully. Sound it very rich and full.
Written by a customer while visiting bose.com