Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
5
Unique and poweful active noise cancelling
on December 7, 2023
Posted by: ItIsLexYo
Gender:Male
An incredible experience, with selective active noise cancelling is like nothing I've used before! Abrupt noises pass through, making walks through traffic a breeze!
Written by a customer while visiting bose.com
Customer Rating
3
Has flaws for sure !!!
on December 7, 2023
Posted by: Renee
Gender:Female
Length of ownership:1 month
First Bose product I’ve owned that I’ve been disappointed in - has connection issues with every song I listen to or video I watch - so frustrating - quality of sound of wonderful - when it’s working properly
Response from bose.comBy Customer support, December 9, 2023
Hello Renee, I am glad that you are enjoying the sound quality of the QC Ultra earbuds, for any issues with the Bluetooth connection, please check our recommended troubleshooting suggestions found on our product support website: https://bose.life/3Tk0DqE. Should you need any additional support, please feel free to reach out to our technical support teams who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
3
Amazing noise canceling
on December 7, 2023
Posted by: SonyaM
Gender:Female
Length of ownership:1 month
Purchase these a few months ago and while the noise canceling while on a plane is AMAZING, they don't seem to stay in my ears well (and not for lack of trying). I also noted they aren't as quick or as easy to connect to your iPhone as my AirPods. That's unfortunate because I end up fumbling around a lot when I get a call to get them connected properly and then hope they don't fall out of my ears. I am considering returning them since I don't fly enough to make this investment just for my once per month cross country business trip. Although, I initially purchased them so I wouldn't have to carry the more bulky headphones when I fly.
Response from bose.comBy Customer support, December 9, 2023
Hello Sonya, I am glad that you are enjoying the noise-cancelling earbuds. If you have tried all the different sized ear tips and stability bands, and are still finding the earbuds are not secure in your ear. You will be glad to know that we have an alternate sized ear kit that are available to order. They will ship this month on Wednesday 13th for black eartips and Friday 29th for the white set. You can view more on this here: https://bose.life/4aaVt6a.
Should you need any additional support, please feel free to reach out to our technical support teams who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Customer support
Should you need any additional support, please feel free to reach out to our technical support teams who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
5
Noise cancellation at its best
on December 7, 2023
Posted by: Mollysmom
Gender:Female
Length of ownership:1 month
These earbuds were a gift and they are incredible. I use them each evening while my husband watches tv and I read. That way we can share the same space but still do our own thing. They’re perfect!
Written by a customer while visiting bose.com
Customer Rating
3
Good - but not great for the price
on December 7, 2023
Posted by: Gymrat
Would give them 5 stars for fit and ANC. but not having multipoint is a bigger negative than I thought it would be.
Written by a customer while visiting bose.com
Customer Rating
2
Great when they work.
on December 7, 2023
Posted by: NStalker23
Gender:Male
Length of ownership:1 month
I’m a long time customer and BOSE is my go to brand for anything audio. I use my earbuds daily so I was pretty excited for these new buds. Unfortunately they have not lived up to to the high standard of the brand. They cut in and out and lose Bluetooth connectivity often and it’s extremely annoying. Especially when you consider the price. And yes, I’ve done all the recommended solutions to try and fix the connection to no avail. I have iPhone 15 and everything is up to date. I will be sending these back which is a first for me with BOSE. Honestly I believe when you pay top dollar for top notch headphones, they should work out of the box with minimal trouble. That’s my experience in the past with BOSE. I am still a BOSE fan, they get it right more than they get it wrong, just not this product.
Response from bose.comBy Customer support, December 9, 2023
Hello, I am glad to hear that you are a long time Bose customer. It is great to hear that you use our earbuds on a daily basis. When performing Bluetooth troubleshooting, it is good to also power cycle your phone (turning the phone off and on again) as this will reboot the Bluetooth system and help restore a strong pairing between the phone and the earbuds. Should you need any additional support, please feel free to reach out to our technical support teams who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
4
Sounds great could be better in immersiveMode
on December 7, 2023
Posted by: Disappointed
Gender:Male
Length of ownership:1 month
Sound cancellation is great . I like immersive mode
but I don’t like the way music moves around in my head we I move my head. When I’m in immersive mode it seems to jump into another mode for a second and then return back to immersive settings it’s distracting and annoying, it happens abut every two minutes. It’s bad enough that I’ve stopped using it . I feel like I paid for something that doesn’t work properly
but I don’t like the way music moves around in my head we I move my head. When I’m in immersive mode it seems to jump into another mode for a second and then return back to immersive settings it’s distracting and annoying, it happens abut every two minutes. It’s bad enough that I’ve stopped using it . I feel like I paid for something that doesn’t work properly
Written by a customer while visiting bose.com
Customer Rating
1
Love Bose but calls are terrible
on December 7, 2023
Posted by: SoSATL
Gender:Male
Length of ownership:1 week
I love bose. But my last two generation headphones are unable to perform the job. Nobody can understand me at my calls. Not sure what I'm doing wrong. Can't figure it out
Response from bose.comBy Customer support, December 9, 2023
Hello, I am glad to hear that you love Bose and our products. If you are unable to be heard during calls, please check out our troubleshooting suggestions so that we can assist you further. Should you need any additional support, please feel free to reach out to our technical support teams who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Customer support
Written by a customer while visiting bose.com