Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
2
Fell Well Short of Expectations
on December 11, 2023
Posted by: PJ952
Gender:Female
Length of ownership:1 month
I wanted to love these earbuds but they were a disappointment, especially with the premium price. The sound quality and modes were superb for music, but the fit, overall comfort, sound quality on phone calls, and ease of use for the earbud controls all fell short of my expectations. For the money, I expected better. Even though the earbuds came with a variety of size options for the component parts, I didn’t find a sizing configuration that was comfortable for me. I also felt that the earbud controls on the earbuds themselves were difficult to use; perhaps trying to do too many things with just a small area to work with on the device. I also had problems with the earbuds staying connected. I returned them after trying them for a couple of weeks. There were too many problems to overcome to make the purchase worthwhile.
Response from bose.comBy Customer Service, December 12, 2023
Thanks for your review. Bose QuietComfort Ultra Earbuds utilize both passive and active noise reduction technologies. Passive noise reduction is similar to when you wear earplugs; there is a physical blockage preventing some sound from entering your ear. This is achieved through the earbud design with materials such as silicone eartips, and the acoustic seal created by having a proper fit. For active noise cancellation, your earbuds use sophisticated proprietary electronics with microphones both inside and outside the earbuds. The electronics system senses the sound in almost any environment and then measures, compares and reacts – instant by instant – to produce an opposing cancellation signal.
You should take some time to experiment with different eartip and stability band sizes to arrive at a combination that suits you, providing a gentle seal and a comfortable, stable experience. Keep in mind that it’s common for left and right ears to vary slightly in shape, so sizes may not match from left to right. Also, eartip and stability band sizes may be mixed and matched (such as using a size small eartip with a #3 stability band). If you find that you need alternate sizes, minuscule and extra-large eartips and stability bands are available through Bose Support.
Not happy with the sound ! I was using the new apple AirPods and they sound completely better.. this new earbuds have a sound that come and go when your using the new sound feature .. not impressed at all
Response from bose.comBy Customer Service, December 12, 2023
Thanks for your review. The Bose QuietComfort Ultra Earbuds utilize both passive and active noise reduction technologies. Passive noise reduction is similar to when you wear earplugs; there is a physical blockage preventing some sound from entering your ear. This is achieved through the earbud design with materials such as silicone eartips, and the acoustic seal created by having a proper fit. For active noise cancellation, your earbuds use sophisticated proprietary electronics with microphones both inside and outside the earbuds. The electronics system senses the sound in almost any environment and then measures, compares and reacts – instant by instant – to produce an opposing cancellation signal.
Bose QuietComfort Ultra Earbuds have an adaptive microphone system that allows you to use them during calls when connected to any smartphone. In addition to traditional calls, the earbuds work with many apps that use Voice over Internet Protocol (VoIP), such as Teams, Zoom, or FaceTime. The microphone system adapts to your environment to isolate your voice from competing background noises and wind. In addition, self-voice (adjustable in the Bose Music app settings) allows you to hear yourself naturally, as if you weren’t wearing earbuds at all, so you can monitor the volume of your voice and minimize the effects of speaking while wearing earbuds.
Love the earbuds ultra. Reason for 4 stars because it didn't have wireless charging, and sound quality for phone calls was no good. For me, I am ok with it since I only use this earbuds for music. For voice call, I have something else.
Glad I splurged on these! The noise cancelling is incredible. I never realized how much noise was in the gym until I wore these. The white noise of the machines is filtered out. No cheap ear bud is close to these. I need to spend more time messing with the settings but out the gate they are easy to use and impressive.