Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
4
Great overall
on December 16, 2023
Posted by: CC
Gender:Female
Length of ownership:1 month
Great sound! Right ear does not fit snug despite all the configurations.
Written by a customer while visiting bose.com
Customer Rating
5
Great Customer Service
on December 16, 2023
Posted by: Beka20
Gender:Female
Length of ownership:6 months
Had a problem and custom service handled it perfectly.. Looking forward to using my new earbuds as Bose truly does have the best sound
Written by a customer while visiting bose.com
Customer Rating
4
controls
on December 16, 2023
Posted by: Jimbob
No way to know if it is turned off. If you just take it out of ear it is still on.
Written by a customer while visiting bose.com
Customer Rating
1
Awful shape change
on December 16, 2023
Posted by: Spunonlife
Gender:Female
Length of ownership:1 month
They’re awful. I loved earlier models so I decided to upgrade. They’re too big for my ears and not the canal but the part that goes in the ear opening. Now when I lay on anything they stick out so far it adjusts them and they no longer work to silence my spouses snoring. And sleeping with them in is painful due to this. I will be attempting to return and downgrade to older set.
Response from bose.comBy Customer Support, December 16, 2023
Hello,
The QC Ultra earbuds experienced a revamp in design after years of research to ensure we offered a fantastic fit that would apply to almost all users. There is a small number of people who may find the fit to uncomfortable/too big/too small. For that, we offer an alternative sizing kit that can be picked up from our website here for only 10 dollars plus shipping:
https://www.bose.com/en_us/products/headphones/headphone_accessories/CMWB-QCUE-AL-EARTIPKIT.html#v=CMWB-QCUE-AL-EARTIPKIT-BLK-XSXL04
Be sure to try the Fit Check in the Bose Music app to ensure you've got the best possible fit.
Jeff - Customer Support
The QC Ultra earbuds experienced a revamp in design after years of research to ensure we offered a fantastic fit that would apply to almost all users. There is a small number of people who may find the fit to uncomfortable/too big/too small. For that, we offer an alternative sizing kit that can be picked up from our website here for only 10 dollars plus shipping:
https://www.bose.com/en_us/products/headphones/headphone_accessories/CMWB-QCUE-AL-EARTIPKIT.html#v=CMWB-QCUE-AL-EARTIPKIT-BLK-XSXL04
Be sure to try the Fit Check in the Bose Music app to ensure you've got the best possible fit.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
The BEST ear bud listening ever!!
on December 15, 2023
Posted by: Su
Gender:Female
Length of ownership:1 month
Love the comfort and sound is amazing. More confortable than my Apple earbuds and the sound far superior!! Love the tones and base/mid range experience with a feeling of surround sound! Absolutely amazing. The comfort is as though you have nothing in your ear, no pressure or discomfort even when lying down or with wearing them an extended period of time. Had to buy a pair to gift my daughter!!! Thank you!
Written by a customer while visiting bose.com
Customer Rating
3
not great but good
on December 15, 2023
Posted by: enrique
Gender:Male
Length of ownership:1 month
bought them two weeks ago and seams to be ok, nevertheless they have a sound i do not like, when I tray to put them inside my ears, they make this sound like static, i am considering have them returned.
Response from bose.comBy Customer Support, December 19, 2023
Hello,
Sorry to hear that you're experiencing some static, that's not what we would expect. We have a great troubleshooting guide here which can help you- https://bose.life/3tlksmP if this persists, do not hesitate to reach out to us via https://bose.life/3v6J1Es for additional support.
Tegan - Customer Support
Sorry to hear that you're experiencing some static, that's not what we would expect. We have a great troubleshooting guide here which can help you- https://bose.life/3tlksmP if this persists, do not hesitate to reach out to us via https://bose.life/3v6J1Es for additional support.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
I hate them
on December 15, 2023
Posted by: Defective Ultras
Gender:Female
Length of ownership:1 month
The pair I received is defective. The battery drains in about 2.5 hours. This is my third pair of Comforts and I LOVED one and two. I have tried for 3 days to reach support unsuccessfully.. I am very unhappy with Bose at this time.
Notwithstanding for the brief period that they work the noise cancellation is exceptional.
Response from bose.comBy Customer Support, December 16, 2023
Hello,
Thanks for leaving your thoughts on the QC Ultra Earbuds. It's fantastic to hear how you enjoyed the noise-cancelling of the product, but it's very disappointing to hear you've had issues with the battery draining unexpectedly fast. For reference, battery life should be 6 hours with Immersive Audio off and 4 hours with Immersive Audio on.
Please get in touch with our team so we can look into this further. https://bose.life/3ET4mCs.
Jeff - Customer Support
Thanks for leaving your thoughts on the QC Ultra Earbuds. It's fantastic to hear how you enjoyed the noise-cancelling of the product, but it's very disappointing to hear you've had issues with the battery draining unexpectedly fast. For reference, battery life should be 6 hours with Immersive Audio off and 4 hours with Immersive Audio on.
Please get in touch with our team so we can look into this further. https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Good quality
on December 15, 2023
Posted by: Lhc
Gender:Male
Length of ownership:1 week
I like the quality and overall it’s a good earbuds.
Written by a customer while visiting bose.com