Sound is really good but it jumps in and out of the immersive sound. The fit is the worst I have had in Bose headphones. They randomly fall out of my ears. Liked the controls better on the original Bose noise canceling earbuds.
Response from bose.comBy Customer Care, December 22, 2023
Hi Jim. Thank you for posting. We are very pleased that you are enjoying and loving the sound of the earbuds. To enjoy the immersive sound fully please make sure that it is fitted properly. Here are some tips. https://bose.life/3RU8Gc. Also, you can change the eartips and get alternative sizes if the ones included in the box does not fit. https://bose.life/3RUTtYs. If you require further assistance, reach out to us here, https://bose.life/3BgUIIU. We would be glad to help. Marvin - Customer Support