Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
3
Not the treat i was hoping for.
on March 1, 2025
Posted by: Runner3togo
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] I bought these two months ago. The sound doesnt justify the price and the attachments to the ear pieces need to fit just perfectly, or they don't charge. The charge time makes them not great travel buddies.
Response from bose.comBy Bose, Customer Support, March 2, 2025
Thanks for your review. We are sorry to hear about the issue you have encountered with your Bose Ultra earbuds. You may need to rotate the earbud back and forth for the eartip to create a comfortable seal. However, rotating it too far back or forward may impact audio and microphone sound quality.
If your product is plugged in to charge, but the battery level does not increase or your product does not indicate that the battery is charging:
https://www.bose.co.uk/en_gb/support/articles/HC2487/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our customer support team for further assistance here:
https://support.bose.com/s/get-help-landing-page?language=en_US
Regards
-Jolie - Customer Support
If your product is plugged in to charge, but the battery level does not increase or your product does not indicate that the battery is charging:
https://www.bose.co.uk/en_gb/support/articles/HC2487/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our customer support team for further assistance here:
https://support.bose.com/s/get-help-landing-page?language=en_US
Regards
-Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Garbage
on March 1, 2025
Posted by: Trixie
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] Worst ear buds ever. Constant connectivity issues. Garbage product.
Response from bose.comBy Bose, Customer Support, March 3, 2025
Hello,
I am sorry to hear that you are disappointed with your QuietComfort Ultra Earbuds due to connectivity issues. I would suggest you to fully reset the earbuds as it often fix these issues: https://bose.life/qcufr
For further assistance, please contact us: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
I am sorry to hear that you are disappointed with your QuietComfort Ultra Earbuds due to connectivity issues. I would suggest you to fully reset the earbuds as it often fix these issues: https://bose.life/qcufr
For further assistance, please contact us: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Really great for driving and work out
on March 2, 2025
Posted by: El cocho
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I like the sound it is very good .and the sound cancelation is nice
Written by a customer while visiting bose.com
Customer Rating
5
Thanks Bose!
on March 2, 2025
Posted by: Nate
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] I love my Quiet ComfortUltra Buds point period. I’ve always had the best results with Bose products in the past and expect it will continue into the future!
Written by a customer while visiting bose.com
Customer Rating
5
Quality
on March 3, 2025
Posted by: Gman
Gender:Male
Length of ownership:1 month
I have always enjoyed Bose products for their quality. I bought these Ultra Earbuds because my other earbuds took a dump. I primarily use these earbuds when I work out (weightlifting). These earbuds are smaller in comparison to my other earbuds, yet they fit okay, and the sound quality is great! However, when I am going to double tap on the earbud, to advance to the next song, the earbud interprets it as a "pause" and stops the music (kinda sensitive to touch). Further, when I lay down on the weightlifting bench, I have noticed that the ambient noise is amplified, thus reducing the volume on my music. However, when I sit back up the earbuds function as designed (block ambient noise). The fittings on the earbuds, for the inner ear are the medium sized fittings. Maybe I need to go to the small sized fittings? Furthermore, I have noticed that the volume is not as loud as my other earbuds were. Or maybe I am losing my hearing? lol
These are just a couple of nuances which I believe can be resolved if I insert the small sized inner ear fittings. Nonetheless, I enjoy the Ultra Earbuds! t The sound and the quality. I am giving it a 5 start rating
These are just a couple of nuances which I believe can be resolved if I insert the small sized inner ear fittings. Nonetheless, I enjoy the Ultra Earbuds! t The sound and the quality. I am giving it a 5 start rating
Written by a customer while visiting bose.com
Customer Rating
3
on March 3, 2025
Posted by: JACK0116
Gender:Female
Length of ownership:1 week
Thought the volume would be better. Everything else is spot one, as advertised.
Response from bose.comBy Bose, Customer Support, March 5, 2025
Hello Jack and thanks for your review!
We are glad to hear you are enjoying your QuietComfort Ultra earbuds,
here are a few things you can try https://bose.life/4i0i3ls
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
We are glad to hear you are enjoying your QuietComfort Ultra earbuds,
here are a few things you can try https://bose.life/4i0i3ls
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
great buds
on March 3, 2025
Posted by: Alex
Gender:Female
Length of ownership:6 months
[This review was collected as part of a promotion.] I am happy with these buds. It fits very well to my ears
Written by a customer while visiting bose.com
Customer Rating
2
Not good for calls
on March 4, 2025
Posted by: Chew
Gender:Male
Length of ownership:1 month
The earpiece work well on music but not on calls, need advice
Response from bose.comBy Bose, Customer Support, March 7, 2025
Hello Chew,
To make sure you are getting the best experience with your QuietComfort Ultra earbuds during calls, please check our fit guide: https://bose.life/3uWVAlx
Contact us if you need further assistance: https://bose.life/3rykPZR
Lau - Customer Support
To make sure you are getting the best experience with your QuietComfort Ultra earbuds during calls, please check our fit guide: https://bose.life/3uWVAlx
Contact us if you need further assistance: https://bose.life/3rykPZR
Lau - Customer Support
Written by a customer while visiting bose.com