Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
3
Excellent, when they work.
on December 29, 2023
Posted by: Jnubbz
Gender:Male
Length of ownership:1 month
Sounds is amazing.
ANC is amazing.
The connection between my earbuds and my phone dropping every 4 minutes on a 30 minute bike ride, is not amazing.
A weird sticky residue leaking out of my right earbud was not amazing.
Called customer service and they are warranting it. That’s amazing.
ANC is amazing.
The connection between my earbuds and my phone dropping every 4 minutes on a 30 minute bike ride, is not amazing.
A weird sticky residue leaking out of my right earbud was not amazing.
Called customer service and they are warranting it. That’s amazing.
Solid 3/5. If these new buds don’t drop connections, easy 5/5.
Response from bose.comBy Customer Support, December 30, 2023
Hello,
Thanks for the feedback! We're thrilled you love the sound and ANC, but understand your frustration with the connection drops and residue. Neither should be happening. With connection drops, unpairing and establishing a new connection can usually resolve the problem. Making sure your firmware is fully updated is also a good idea.
We're glad to hear our customer service team sorted an exchange for you.
Fingers crossed the new pair hits that 5/5 mark!
Jeff - Customer Support
Thanks for the feedback! We're thrilled you love the sound and ANC, but understand your frustration with the connection drops and residue. Neither should be happening. With connection drops, unpairing and establishing a new connection can usually resolve the problem. Making sure your firmware is fully updated is also a good idea.
We're glad to hear our customer service team sorted an exchange for you.
Fingers crossed the new pair hits that 5/5 mark!
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Good sound.
on December 29, 2023
Posted by: Patbose
Length of ownership:1 week
i wanted something that had rich sound and could block all the ouside noise, and this is what these bose are doing . Very good sound quality.
Written by a customer while visiting bose.com
Customer Rating
5
Earbuds quite comfort while on fhe airplane
on December 29, 2023
Posted by: Mark
Noise cancelling feature is truly amazing. I was a n the plane and thought for a sec plane engines just stopped. Sound quality is amazing.
Written by a customer while visiting bose.com
Customer Rating
4
Sound quality and noise cancellation.
on December 29, 2023
Posted by: Dhaval
Gender:Male
Length of ownership:1 week
Superb sound as usual from Bose. Immersive feature is awesome. Crystal clear music is fun to listen.
I am disappointed with the quality and feel of the case. The cost should match the workmanship. Bose should keep the product of hight quality standard. There is uneven gap between the case lid and the container.
I am disappointed with the quality and feel of the case. The cost should match the workmanship. Bose should keep the product of hight quality standard. There is uneven gap between the case lid and the container.
Written by a customer while visiting bose.com
Customer Rating
5
They fit so well
on December 29, 2023
Posted by: Llo
Gender:Female
Length of ownership:1 month
I love these earbuds. They are so comfortable. Noice Canceling works even better than QC earbuds. I just need to be careful not to loose them especially during traveling.
Written by a customer while visiting bose.com
Customer Rating
3
Disco issues
on December 29, 2023
Posted by: Dave
Gender:Male
Length of ownership:1 month
The sound is fantastic but the connectivity needs a lot of work. They disconnect from my phone all the time. Just sitting,riding my bicycle,at the gym. They just disconnect and I have to get out my phone and reconnect them. If I use them for an hour it will happen at least two or three times. This is very annoying. When they are working they are great.
Response from bose.comBy Customer Care, December 29, 2023
Hi Dave.
Thank you for posting. We are happy to know that you like the sound of the earbuds. With the disconnection, please try rebooting your phone first and see if it makes any difference. You might want to try other phones as well and see if it persists. If you require assistance, reach out to us here, https://bose.life/3BgUIIU. We would be glad to help.
Marvin - Customer Support
Thank you for posting. We are happy to know that you like the sound of the earbuds. With the disconnection, please try rebooting your phone first and see if it makes any difference. You might want to try other phones as well and see if it persists. If you require assistance, reach out to us here, https://bose.life/3BgUIIU. We would be glad to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Love them because the volume is adjustable.
on December 28, 2023
Posted by: Gilla 1940
I got these to hook up to my Samsung TV, since I have trouble understanding the plot in movies with background music or noises..Also perfect with noise cancellation .comfortable to wear.
Written by a customer while visiting bose.com
Customer Rating
4
Great features but missing automatic switch
on December 28, 2023
Posted by: Bomolo72
Gender:Male
Length of ownership:1 month
I love the immersion feature and quiet mode. I could give it a 5 star rating but comparing it with the other Bose quiet 2 the older one automatically switches from aware mode to quiet mode if the noise level goes up with this new version it doesn’t
Written by a customer while visiting bose.com