Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
1
Wrong product for my need.
on January 18, 2024
Posted by: John14124
Gender:Male
Length of ownership:1 month
I bought these earbuds for my wife so she would not have to listen to my snoring. But it seems like that is not the intent of this produce as she still hears everything. This product must be for listening to music while canceling out extraneous noise. My big mistake.
Written by a customer while visiting bose.com
Customer Rating
5
Great fidelity and noise cancelation is magnificen
on January 17, 2024
Posted by: Dakataino
Gender:Male
Length of ownership:1 month
This is my 5th Bose product. Out of all affordable audio devices, Bose has the lead!!
Written by a customer while visiting bose.com
Customer Rating
3
Feels like a downgrade from Quiet Comfort 2
on January 17, 2024
Posted by: MisstheOldOnes
Gender:Female
Length of ownership:1 month
I preferred the previous model. The noise cancelling was superior. I do have a glitchy product though and am getting a replacement, so maybe it's just an issue with these ones.
Written by a customer while visiting bose.com
Customer Rating
2
Great features but issues with microphone
on January 17, 2024
Posted by: Evdawg
The sound quality is great when I'm just listening to music but the earbuds stuggle with swapping between stereo and hands-free aka 1-way and 2-way communication. If I try to make a phone call, I'll be able to hear just fine but the microphone won't pick my audio. I was surprised there wasn't better troubleshooting online for this issue. Bose's solution was to send me another pair of earbuds but I'm worried the problem will persist. We will see, I guess.
Response from bose.comBy Customer support, January 18, 2024
Hello, I am glad to hear that you are enjoying the QC ultra earbud sound quality. If you find that the microphones are not picking up sound correctly during calls, I do recommend that you try some of our troubleshooting suggestions found on our product support webpage: https://bose.life/3HmmWVg. Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
3
on January 17, 2024
Posted by: Verndiddy
I'm only giving it a three because the volume sucks when speaking to another person on the phone call but everything else is perfect. Please fix on next update
Response from bose.comBy Customer Service, January 18, 2024
Thanks for your review. The Bose QuietComfort Ultra Earbuds have an adaptive microphone system that allows you to use them during calls when connected to any smartphone. In addition to traditional calls, the earbuds work with many apps that use Voice over Internet Protocol (VoIP), such as Teams, Zoom, or FaceTime. The microphone system adapts to your environment to isolate your voice from competing background noises and wind.
-Jolie {Bose Customer Support}
-Jolie {Bose Customer Support}
Written by a customer while visiting bose.com
Customer Rating
5
Great product and long lasting charge when used fi
on January 17, 2024
Posted by: Dan
Gender:Male
Length of ownership:1 month
I bought these ear buds a month ago and they are amazing. They block out the noise when using them and have a great quality sound.
Written by a customer while visiting bose.com
Customer Rating
4
Nice buds
on January 17, 2024
Posted by: Bgoody
Gender:Male
Length of ownership:1 month
Really nice earbuds. I am pleased with the sound and impressed by the flat levels of most frequencies. The bass is deep and strong without being boomy or overpowering. The highs are clear without harshness. Pairing is reliable with my Apple products. The downside to me are the silicone tips. I get a good seal, but they tend to slip around inside my ear canal. I can’t speak for everyone’s ears, but I believe a slight texturing would make for a more secure feel. Overall I am very happy with the product
Written by a customer while visiting bose.com
Customer Rating
1
Disappointment Bose Quiet Comfort Ultra Earbuds
on January 16, 2024
Posted by: Whosennext
Gender:Male
Length of ownership:1 month
I will talk about the good first. They fit in the ear nicely. Feel comfortable compared to other ear buds.
Now the bad. When talking on my phone, the complaint from them has been they hear a distorted sound from any background noise around me. It can be from the wind outside, to sounds in my home, or while traveling in my vehicle. Have hung up and called back and it does not make a difference. When getting calls, my phone doesn't always recognize the ear buds. I have deleted them from my phone and reinstalled them to see if I can get it to recognize them, and sometimes it does, most times it does not. I called product support and several things were attempted, including deleting them from the phone and reinstalling them as well.
Response from bose.comBy Customer care, January 17, 2024
Hi.
Thank you for posting. We are happy to hear that you find the fit comfortable. Regarding the calls in which others are having difficulty understanding you, please move to a quiet area. Wind noise may enter the microphone capsule and render other audio unintelligible. Also, if only using one earbud, make sure to use the right earbud. The right earbud is the "primary" or main earbud; it controls the left earbud by relaying audio from the source device. If you need further assistance, please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Thank you for posting. We are happy to hear that you find the fit comfortable. Regarding the calls in which others are having difficulty understanding you, please move to a quiet area. Wind noise may enter the microphone capsule and render other audio unintelligible. Also, if only using one earbud, make sure to use the right earbud. The right earbud is the "primary" or main earbud; it controls the left earbud by relaying audio from the source device. If you need further assistance, please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Written by a customer while visiting bose.com