Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
5
on March 4, 2024
Posted by: Nick 101
I’ve been very happy with these until one stopped working.
Written by a customer while visiting bose.com
Customer Rating
3
Mediocre
on March 3, 2024
Posted by: Jacksreviws
Length of ownership:1 week
I really love the product. It is the only earbuds I’ve had that stay in comfortably, the audio quality is good, and I love them overall. The case however, not so much. The material it is made with feels very cheap, and is easy to break. The case doesn’t have wireless charging, it’s hard to pull the earbuds out of the case, and it’s just overall expensive to replace. I wish that they would add wireless charging, multi point connection, and make the case with better materials.
Response from bose.comBy Global Customer Service, March 4, 2024
Thanks for your review of the QuietComfort Ultra Earbuds, Jack! I'm happy to hear that you're pleased with their fit, and with the audio quality.
I'm sorry to hear that your charging case may have broken. If this does occur, the case can be replaced with respect to warranty conditions. A wireless charging case is also available for purchase separately, if this is preferred.
Warm regards
Fiona M. - Customer Support
I'm sorry to hear that your charging case may have broken. If this does occur, the case can be replaced with respect to warranty conditions. A wireless charging case is also available for purchase separately, if this is preferred.
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Fantastic earbuds
on March 3, 2024
Posted by: Jaidev
Gender:Male
Length of ownership:1 month
I bought this earbuds 2 weeks and it is one of the most comfortable earbuds every bought, in the past I have returned a few(not a Bose one though). The sound quality is amazing , ANC is next level, immersive sound is captivating and touch control males it so easy to get everything done without reaching out to your phone.
Written by a customer while visiting bose.com
Customer Rating
2
Great sound quality not so great hardware
on March 2, 2024
Posted by: SeanC
Gender:Male
Length of ownership:6 months
Great sound quality but with the earphones not wanting to stay secure when I use them, them not connecting to the case properly and just how cheap the case itself feels I'd say save your money and go look at what Sony has to offer.
Response from bose.comBy Customer Support, March 4, 2024
Thank you for sharing your experience with us. We're glad to hear that you appreciate the sound quality of our earphones. However, we're sorry to learn about the issues you've encountered with the hardware and case. Your feedback is valuable to us, and we'll take it into consideration for future improvements. If you need further assistance or have any questions, please don't hesitate to reach out to our support team.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Sound quality amazing
on March 2, 2024
Posted by: Char
Gender:Female
Length of ownership:1 month
I got this for Valentine’s Day. What a great surprise. I love them. The sound quality is amazing. It is like surround sound you could hear off several speakers. I also love the color.
Written by a customer while visiting bose.com
Customer Rating
4
Frequent traveler - love these!
on March 2, 2024
Posted by: Khgiv
Was concerned they weren't over-ear but was blown away by the noise canceling ability they have. I first out them in while seated in a busy food court area and was completely stunned how much noise was drowned out. I felt like I'd lost my hearing suddenly!
These are very comfortable to wear and have nice battery life.
The only drawback is that they will disconnect from my phone if I turn my (also paired) computer on. They only pair to one device at a time, and feels like they haven't figured out how to stick with the one you're trying to use. Easy fix tho and still very happy with them.
Written by a customer while visiting bose.com
Customer Rating
5
Great investment!!
on March 1, 2024
Posted by: Bass Bumper
Gender:Male
Length of ownership:3 months
Bought them for myself as a Christmas gift . Always a Bose fan.
Written by a customer while visiting bose.com
Customer Rating
5
Impressive everything
on March 1, 2024
Posted by: Realmmccoy
Gender:Male
Length of ownership:1 month
I've had these a month or so and love them. The noise canceling is exceptional, the immersive audio is great. Favorite buds easily
Written by a customer while visiting bose.com