Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
3
Uncertain if going to keep
on March 15, 2024
Posted by: Flygirl
I loved my old noise-canceling Bose earbuds. They were the wired style. I am still uncertain if I am going to keep these new Earbuds. They are not as comfortable and fall out of my ear. I am afraid I will lose one or both of them.
Response from bose.comBy Customer Support, March 16, 2024
Hello, if you are noticing that your earbuds are falling out frequently its possible the wrong ear tip and stability band are being used, try mixing and matching them to find the perfect fit.
You can view our guide for wearing and adjusting your Earbuds here https://bose.life/48SBur6
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
You can view our guide for wearing and adjusting your Earbuds here https://bose.life/48SBur6
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Simply the Best
on March 15, 2024
Posted by: Meg4wat
Gender:Male
Length of ownership:1 year or longer
Outstanding performance, Quality , Very crisp and Clean Sound and strong on enough but not overpowering on Volume.
Written by a customer while visiting bose.com
Customer Rating
5
Earbud II noise cancelling
on March 15, 2024
Posted by: Rags
Gender:Male
Length of ownership:6 months
For a few weeks everything was excellent! The sound quality, noise cancelling features (noise cancelling was almost scary to be honest) Though I was surprised when right ones audio stopped but showed connected on phone. After speaking with tech's it is being replaced. I have dealt with Bose sense 1976 (501 speakers) and they have great audio equipment. It took a bit of time to troubleshoot issue but is being corrected. Still amazed at noise canceling capabilities the earbuds have!
Written by a customer while visiting bose.com
Customer Rating
3
Right earbud failed multiple times in a day
on March 14, 2024
Posted by: Kiran
Gender:Male
Length of ownership:1 month
Today my right earbud failed. Earbuds were connected to device but right earbud did not give startup message and the noise cancellation did not work, while the left would connect with the sound.
I disconnected, removed pairing and tried repairing and even that didn't work. It took a good 30 mins of hard resetting and searching for device, it got connected but even this time it didn't connect the usual way.
Hope they don't fail on me. They are expensive and it's been close to a month I bought them.
I disconnected, removed pairing and tried repairing and even that didn't work. It took a good 30 mins of hard resetting and searching for device, it got connected but even this time it didn't connect the usual way.
Hope they don't fail on me. They are expensive and it's been close to a month I bought them.
Response from bose.comBy Customer Support, March 14, 2024
Hello Kiran,
Thanks for leaving your feedback regarding the earbuds. It's disappointing to hear that you experienced a problem with the right bud. You did the right thing by troubleshooting the issue, and I'm glad to hear you managed to get the problem resolved. Remember when you buy a Bose product, you get a standard one-year warranty. You also get lifetime free technical support, so if you need any further assistance, we're here to help. Head to https://bose.life/3ET4mCs to find out how to get in touch.
Jeff - Customer Support
Thanks for leaving your feedback regarding the earbuds. It's disappointing to hear that you experienced a problem with the right bud. You did the right thing by troubleshooting the issue, and I'm glad to hear you managed to get the problem resolved. Remember when you buy a Bose product, you get a standard one-year warranty. You also get lifetime free technical support, so if you need any further assistance, we're here to help. Head to https://bose.life/3ET4mCs to find out how to get in touch.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
The best I've ever owned!
on March 13, 2024
Posted by: Smalls2
Gender:Female
Length of ownership:1 month
I bought these because about 15 years ago, I bought a pair of wired earbuds, which I have to this day with no problems, so I thought I'd take a try at these because my wired buds don't hurt my ears. I love the fact that it has 3 different size ear fittings. The sound is amazing to this day and if I had to buy another pair, even though they're expensive, I wouldn't hesitate to buy another pair!
I give these earbuds
I give these earbuds
Written by a customer while visiting bose.com
Customer Rating
4
Very nice but low battery
on March 13, 2024
Posted by: Analytics
Looks like they improve the noise canceling and the Modes are a lot easier and the application actually works so that's actually really good they did get rid of the wireless charging , you spend another $50 to buy some kind of other separate case for that which is aggravating and the battery on these doesn't last as long as the previous model
Written by a customer while visiting bose.com
Customer Rating
5
Great product
on March 12, 2024
Posted by: Dswizzle
Gender:Male
Length of ownership:1 month
Noise cancelling and sound are like nothing I have ever heard. Excellent product!
Written by a customer while visiting bose.com
Customer Rating
5
Great Sounding and best noise cancelation!
on March 12, 2024
Posted by: Al
Gender:Male
Length of ownership:1 month
Extremely happy with my Ultra earbuds! The best noise canceling earbuds by far! Sound is amazing and the tones are sharp and clear! The bad, No wireless charging and app seems buggy at times trying to find earbuds.
Written by a customer while visiting bose.com