Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
5
One of the best earbuds around!
on April 10, 2024
Posted by: BobbyG
These earbuds are better than expected. I've owned noise cancelling from other brands but these have got to be one the best. The sound quality is top notch and battery life exceptional!
Written by a customer while visiting bose.com
Customer Rating
5
Great sound
on April 10, 2024
Posted by: tinc168
Sound better than I have previously and great updating features on notification
Written by a customer while visiting bose.com
Customer Rating
2
Nothing Spectacular
on April 10, 2024
Posted by: Crimson
Gender:Male
Length of ownership:1 month
These earbuds are nice but do not warrant their price tag. These earbuds are very comfortable and have decent noise canceling but that's it. The app lacks a lot of features and doesn't offer much in terms of sound customization. Also I got a defective unit because I've only had them for 2 weeks and I've encountered so many problems such as rapid battery drain while in use, connectivity issues and poor charging.
Overall it was a very disappointing purchase and I'm much happier with my Sony WF1000XM5.
If these were cheaper I would give these three stars. You can find better earbuds at that price point such as the Sony WF1000XM5 or Sennheiser Momentum 4 True Wireless, that have better customization options, better sound profiles and better connectivity.
Response from bose.comBy Customer Support, April 12, 2024
Hello Crimson,
Thank you for sharing your experience with the QuietComfort Ultra Earbuds.
I am glad to hear that you love their comfort and noise cancellation performance, but sorry you are having issues with the app and battery.
If you are still having connectivity issues with your earbuds, please try to perform a full reset, following these steps: https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka08c000001bufcAAA&language=en_US
If you are still having any issues, please feel free to contact our support team: https://bose.life/contact
Best regards,
Lau - Customer Support
Thank you for sharing your experience with the QuietComfort Ultra Earbuds.
I am glad to hear that you love their comfort and noise cancellation performance, but sorry you are having issues with the app and battery.
If you are still having connectivity issues with your earbuds, please try to perform a full reset, following these steps: https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka08c000001bufcAAA&language=en_US
If you are still having any issues, please feel free to contact our support team: https://bose.life/contact
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Good but still work to do!!!
on April 9, 2024
Posted by: JoeKnd
Gender:Male
Length of ownership:1 month
Works fine but the spatial audio (immersive audio) is not that good like the EarPods pro from apple, sometimes you don’t even notice the difference configured as tracking head, also had to repair with my iPhone once, because suddenly was ‘t connecting at all, sometimes you hear like is disconnecting and then connected again, idk if is only in iPhone, but there are connectivity issues that must be worked out
Written by a customer while visiting bose.com
Customer Rating
5
Fixed and better then before
on April 8, 2024
Posted by: Tech junky
Length of ownership:3 months
So honestly, when I first bought it, it had multiple issues that was fixed. Now the sound of music was beautiful. But had issues with talking, that is no longer a problem thank God lol. Ma and my wife both bought a pair. Never had a problem with them falling out my ears during running and they never even move. But I would not run in the rain with these bad boys. Also I don't believe that are water proof or resistant. But still my favorite everyday buds.
Written by a customer while visiting bose.com
Customer Rating
3
Not so good noise cancellation
on April 8, 2024
Posted by: 2Bikeboy
Gender:Male
Length of ownership:1 month
I bought them about a month ago and will admit the sound is incredible the only problem is the noise cancellation does not work as good as plantronics ear piece but, that maybe because one is for sound and the other is for music.
Response from bose.comBy Customer care, April 9, 2024
Hi.
Thank you for your post. We are pleased to hear that you are happy with the sound of your earbuds. With the noise cancellation, wear and adjust the earbuds properly to make sure they are working correctly. Check the steps here, https://bose.life/464ZWoC. Please get in touch with us here, if you require further assistance. https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Thank you for your post. We are pleased to hear that you are happy with the sound of your earbuds. With the noise cancellation, wear and adjust the earbuds properly to make sure they are working correctly. Check the steps here, https://bose.life/464ZWoC. Please get in touch with us here, if you require further assistance. https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Charging issues
on April 7, 2024
Posted by: Greg
Gender:Male
Length of ownership:1 month
I bought these a month ago. They work fine but stay connected to my phone when I put them back into the charging case. I have to plug the charging case into a power supply before the earbuds will disconnect.
Response from bose.comBy Global Customer Service, April 9, 2024
Hello, its awesome to hear that these work well for you. You need to close the charging case lid for these to disconnect from your phone. You can find guidance here to ensure the best bluetooth connection
https://support.bose.com/s/how-to-page?prodId=01t8c00000QEpawAAD&type=Troubleshooting&category=bluetooth&index=1&language=en_US
Thanks
Matt - Bose Customer Support
https://support.bose.com/s/how-to-page?prodId=01t8c00000QEpawAAD&type=Troubleshooting&category=bluetooth&index=1&language=en_US
Thanks
Matt - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
on April 7, 2024
Posted by: See w
Great sounds and features a joy to wear. The best I have had yet.
Written by a customer while visiting bose.com