Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
1
Unhappily not hearing clearly
on January 27, 2025
Posted by: Dee Dee
I bought these a couple of weeks ago and so unhappy. I can't hear and people can't hear me clearly
Response from bose.comBy Bose, Customer Support, January 29, 2025
Hi Dee.
Thank you for your post. I am sorry to hear that you can't hear the other party and vice versa when on a call. To help you with this please follow the steps on the link provided, https://bose.life/4dX5XXo. If you require further assistance, get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Thank you for your post. I am sorry to hear that you can't hear the other party and vice versa when on a call. To help you with this please follow the steps on the link provided, https://bose.life/4dX5XXo. If you require further assistance, get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Very touchy, hard to use
on January 28, 2025
Posted by: 1
Gender:Male
Length of ownership:1 week
Not that impressed. I do not think it is any better than the older ones
Response from bose.comBy Bose, Customer Support, January 31, 2025
Hello,
If you are having difficulties using your new QuietComfort Ultra Earbuds, please do not hesitate to contact our team directly so we can help. You can find our details here: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
If you are having difficulties using your new QuietComfort Ultra Earbuds, please do not hesitate to contact our team directly so we can help. You can find our details here: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Needs alot of work
on January 29, 2025
Posted by: Parker
I particularly needed the noise canceling and it is amazing but my ear buds regularly disconnect from my phone, making it incredibly frustrating and not worth it to sit there over and over And try to connect- parker way
Response from bose.comBy Bose, Customer Support, January 31, 2025
Thank you for sharing your experience. It’s great to hear that the noise-canceling meets your expectations, but we understand how frustrating frequent disconnections can be. It would be recommended to check for firmware updates or try resetting the earbuds to see if that helps. In case the issue persists, please feel free to reach out to our team for additional support.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Connectivity Issues Ruin Good Sound
on January 29, 2025
Posted by: bluemungo
Gender:Male
Length of ownership:1 month
Horrendous connectivity issues, find and lose connection frequently, when they reconnect the is a pressure change and it is painful for the ear
Written by a customer while visiting bose.com
Customer Rating
3
Sound Nice but some issues
on January 29, 2025
Posted by: R
Gender:Female
Length of ownership:1 month
The sound is good and the fit is nice however connecting to the app doesn't work half the time, there's a bit of a noise when nothing is playing and can sometimes be heard during breaks in music or when listening to audiobooks, and sometimes the left bud pops randomly. I sort of like my previous headphones a bit more because of this but hoping the app will get an update to help with connection issues soon.
Written by a customer while visiting bose.com
Customer Rating
1
on January 30, 2025
Posted by: Holly
Gender:Female
Length of ownership:1 month
Had these for a month and seems like the left speaker is already blown out. Barely works.
Written by a customer while visiting bose.com
Customer Rating
3
Static interference, beware!
on January 30, 2025
Posted by: holapr
Two returns. This item has static interference on the left bud. Found blogs describing this from a year ago and I bought them in 2025 and still had that. For the price, expected less inconveniences. The previous earbuds worked better. If you can wait for the next gen, do it. These aren't superior.
Written by a customer while visiting bose.com
Customer Rating
5
Easy to use.
on January 31, 2025
Posted by: Gene
Gender:Male
Length of ownership:1 week
I purchase the earbuds about four days ago. They work perfectly and I am very happy with him.
Written by a customer while visiting bose.com