Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
5
Best on the market, though limited color options.
on January 21, 2025
Posted by: Zanzabar
Length of ownership:1 year or longer
Major improvement over the previous generation. Though, the screens protecting the drivers tend to get clogged easily. Not a big issue, as they are easy to clean. Otherwise my only suggestion would be to offer more designs and colors for the tips and guards! There are a lot of aftermarket options for this and I wish it was available from the start with Bose.
Written by a customer while visiting bose.com
Customer Rating
1
Expensive but bad software
on January 22, 2025
Posted by: Alex
2nd pair same problem and I'm tired of returning them. The right earbud always goes really low. I thought it was just me until I found a reddit post of people complaining about the exact same issue.
Response from bose.comBy Bose, Bose Customer Support, January 22, 2025
Hello, we always aim for the highest quality products, so this is unusual to hear. You can find support here bose.life/3TrWPTD to ensure the sound from these, works perfectly.
Thanks
Mike - Customer Support
Thanks
Mike - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Bose
on January 23, 2025
Posted by: Blue sinaloa
Gender:Male
Length of ownership:1 month
The ear buds divece is awesome and easy to use the best products that I personally i ever had
Written by a customer while visiting bose.com
Customer Rating
5
Sounds good, it looks good, and easy to use.
on January 25, 2025
Posted by: Andre_in_usa
I bought these headphones a few days ago the truth is that from the design they make me very nice and elegant at the same time, I can also say that they sound very good, they have an excellent sound quality besides that it can be customized from the bose app, I have the "diamond edition" and my mom the "smoke white" also has to configure the language, I am from Mexico so my mother tongue is Spanish, so if your native language is not English it also has to configure the Voice addresses in other languages, I do not have a day with them and I have loved them, I recommend them 10. 👍😃
Written by a customer while visiting bose.com
Customer Rating
2
Good noise xl & sound. Worst app & connections
on January 25, 2025
Posted by: Curlytop59
Gender:Female
Length of ownership:1 year or longer
Happy with noise cancel and sound, but the app and ease of use get no stars. App literally never connects
Response from bose.comBy Bose, Customer Support, January 26, 2025
Hello,
I am glad to hear that you love the noise cancellation and sound quality on your QuietComfort Ultra Earbuds, but sorry you are experiencing connectivity issues with the app.
If it occurs, please try to fully reset the earbuds: https://bose.life/qcufr
If you need further assistance, you can always contact our team: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
I am glad to hear that you love the noise cancellation and sound quality on your QuietComfort Ultra Earbuds, but sorry you are experiencing connectivity issues with the app.
If it occurs, please try to fully reset the earbuds: https://bose.life/qcufr
If you need further assistance, you can always contact our team: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Bose is number 1
on January 25, 2025
Posted by: Himsa666
Gender:Male
Length of ownership:1 month
Best earbuds ever, anc is unbelievable. A huge upgrade from the original. Battery life is also fantastic.
Written by a customer while visiting bose.com
Customer Rating
2
Hard to use
on January 26, 2025
Posted by: JACK
Length of ownership:1 month
Good sound. Short battery life. They always fallout. Tried everything. All bud tips. Doesn't help
Written by a customer while visiting bose.com
Customer Rating
3
Not great for calls
on January 27, 2025
Posted by: Jill
Gender:Female
Length of ownership:1 week
Music quality is good. Sound quality for calls on phones is not good. First, a colleague told me that these headphones pick up way more background noise than my apple ear pods. He asked me if I was in a construction zone when I was wearing the Bose. (We tested both while I was riding the train to work and he said the apple call quality was better and had less ambient noise than my bose.). Second, I also had difficulty hearing my colleague even with the volume turned up 100% with the Bose. When I put my apple ear buds in, the sound level was fine. The only reason I bought these was because I had lost one of my prior bose earbuds. My prior bose ear buds were appreciably better. Disappointed.
Response from bose.comBy Bose, Customer Support, January 29, 2025
Thanks for your review. We are glad to hear you love the sound quality. The QuietComfort Ultra Earbuds offer all the same features as their predecessor, QuietComfort Earbuds II, plus breakthrough Bose Immersive Audio and the addition of Immersive Audio settings for Custom Modes.
If you experience static, distorted audio or unexpected noises from headphones when loud noise around you, note the following here:
https://www.bose.co.uk/en_gb/support/troubleshooting/articles/productCode/QCUE-HEADPHONEIN/troubleshooting.html?category=Sound
Alternatively, please reach out to our social media support team for further assistance by clicking this link here: https://support.bose.com/s/get-help-landing-page?language=en_US
Regards
-Jolie - Customer support
If you experience static, distorted audio or unexpected noises from headphones when loud noise around you, note the following here:
https://www.bose.co.uk/en_gb/support/troubleshooting/articles/productCode/QCUE-HEADPHONEIN/troubleshooting.html?category=Sound
Alternatively, please reach out to our social media support team for further assistance by clicking this link here: https://support.bose.com/s/get-help-landing-page?language=en_US
Regards
-Jolie - Customer support
Written by a customer while visiting bose.com