Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
1
Terrible earbuds
on January 13, 2025
Posted by: Gaurav
Frequently disconnects, random no sound even when it's connected, certainly not at all worth the price.
Response from bose.comBy Bose, Bose Customer Service, January 16, 2025
Hello, we always aim for the highest quality products, so this is unusual to hear. These earbuds have Bluetooth 5.3 and a connection range of upto 30 feet (9 metres)
You can find guidance here
bose.life/4isY7YW to ensure a perfect connection.
Thanks
Mike - Customer Support
You can find guidance here
bose.life/4isY7YW to ensure a perfect connection.
Thanks
Mike - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
No impressed
on January 13, 2025
Posted by: Anthony
Gender:Male
Length of ownership:3 months
I've had these for several months and not impressed. My sony ear buds were louder. Also not sure wye but they get lower volume on phone calls.
Response from bose.comBy Bose, Customer Service, January 16, 2025
Hello Anthony,
Please make sure that during calls you have turned up the call volume, as this can be set lower or higher than media playback on phones. We'd love to help with the low volume though, so please contact us: https://bose.life/contact
Nic - Customer Support
Please make sure that during calls you have turned up the call volume, as this can be set lower or higher than media playback on phones. We'd love to help with the low volume though, so please contact us: https://bose.life/contact
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Best sound. hate that they don't sync 2 months
on January 14, 2025
Posted by: BoseLover
Why is it that after a few months both earbuds don't want to sync at the same time? It's either the left or the right. Whichever I take out first is the only one synced. I had the similar thing with qc2 until they never synced and I had to return them to the store. Please fix this issue or bug.
Response from bose.comBy Bose, Customer Service, January 16, 2025
Hi.
Thank you for your review. Nice to know that you like the sound of the earbuds. To help you with the sync drops, follow the steps here, https://bose.life/3UdVqQu. If you require further assistance, get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Thank you for your review. Nice to know that you like the sound of the earbuds. To help you with the sync drops, follow the steps here, https://bose.life/3UdVqQu. If you require further assistance, get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Bad product again
on January 14, 2025
Posted by: Lance
Gender:Male
Length of ownership:3 months
I had to return the other new ones I got because you can't hear or connect. These new ones are good they just don't work. No one hears what I am saying.
Response from bose.comBy Bose, Customer Service, January 16, 2025
Hi Lance.
Sorry to hear about this experience. To help you with the call issue, please follow the steps here, https://bose.life/4dX5XXo. If you require further assistance, get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Sorry to hear about this experience. To help you with the call issue, please follow the steps here, https://bose.life/4dX5XXo. If you require further assistance, get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Ok hardware, terrible software
on January 14, 2025
Posted by: Bob27
Gender:Male
Length of ownership:6 months
The connections with all of my devices is always unstable regardless of platform. The app is very buggy and unstable. I've even tried limit myself to pairing it to only on device and it's still ok very bad about staying connected.
Response from bose.comBy Bose, Customer Service, January 16, 2025
Hello Bob and thank you for your review.
We are sorry to hear that the QuietComfort Ultra Earbuds haven't met your expectations.
If you are experiencing difficulty with the earbuds remaining connected to your device, here are a few things to try: https://bose.life/40h1ZnH
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
We are sorry to hear that the QuietComfort Ultra Earbuds haven't met your expectations.
If you are experiencing difficulty with the earbuds remaining connected to your device, here are a few things to try: https://bose.life/40h1ZnH
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Great sound. Not great for exercising.
on January 16, 2025
Posted by: Sug360
Gender:Male
Length of ownership:6 months
Great sound. I pair these with my Ipad pro and Samsung Galaxy S24 Ultra. Having trouble staying in my ear during workouts!
Response from bose.comBy Bose, Customer Service, January 16, 2025
Hi.
Thank you for your post. Changing ear tips and stability bands can help you with your earbuds staying in place. Check the steps here. https://bose.life/3TRFcfP. If you require further assistance, get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Thank you for your post. Changing ear tips and stability bands can help you with your earbuds staying in place. Check the steps here. https://bose.life/3TRFcfP. If you require further assistance, get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
on January 16, 2025
Posted by: YanisB72
Gender:Male
Length of ownership:1 month
I bought myself the Bose headphones as my end of year gift for 2025 . I must say that I am an admirer of Bose products.
Written by a customer while visiting bose.com
Customer Rating
5
Just the beginning
on January 16, 2025
Posted by: Cookie
Gender:Female
Length of ownership:1 month
My Christmas present to myself. When I cook the exhaust fan noise takes so much pleasure away. NOT ANY MORE. I am in yummy baking heaven. Sweet perfection!
Written by a customer while visiting bose.com