Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
3
Charger problem
on January 4, 2025
Posted by: Jim271970
When they work I love them. They don't always charge because they have to be perfect in the charger to do so.
Response from bose.comBy Customer Service, January 6, 2025
Thank you for your review. We are sorry to hear you have encountered an issue with your Bose QuietComfort Ultra Earbuds. If your product is plugged in to charge, but the battery level does not increase or your product does not indicate that the battery is charging:
Make sure the stability band is aligned correctly, so the earbud fits in the case correctly. Make sure the case is charged here:
https://www.bose.co.uk/en_gb/support/articles/HC2487/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our social media support team for further assistance
Regards
-Jolie - Customer Support
Make sure the stability band is aligned correctly, so the earbud fits in the case correctly. Make sure the case is charged here:
https://www.bose.co.uk/en_gb/support/articles/HC2487/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our social media support team for further assistance
Regards
-Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Even better than expected
on January 5, 2025
Posted by: Doug2
Gender:Male
Length of ownership:1 week
Very comfortable, amazing Immersion music experience, very effective noise cancellation and simple controls.
Written by a customer while visiting bose.com
Customer Rating
5
Great features
on January 5, 2025
Posted by: Sslgal
Got them for Christmas. I teach fitness virtually and these are perfect. Love the different modes although if anything accidentally touched the left earbud it changes modes
Written by a customer while visiting bose.com
Customer Rating
5
Nice!
on January 5, 2025
Posted by: Mack
Gender:Male
Length of ownership:1 month
Very good sound quality noise cancellation is very good
Written by a customer while visiting bose.com
Customer Rating
1
Awful, uncomfortable.
on January 5, 2025
Posted by: ADR
Gender:Male
Length of ownership:1 month
They hurt. Make my ears sore. Super sensitive to touch, when I place my hat on, it changes setting.
And now they won't connect to my phone.
Response from bose.comBy Customer Care, January 8, 2025
Hi.
Thank you for your post. Sorry that you find the earbuds uncomfortable. To help you with this, the earbuds came with other sizes of ear tips and stability bands. Try using the other sizes. https://bose.life/4fL0QKN. Here is also a page on how to use the touch control shortcuts in the earbuds, so you can change or disable them if you want. https://bose.life/4haauYJ. Lastly, disconnection can be frustrating but here are some steps to address it. https://bose.life/4eLosOZ. If you have further questions, don't hesitate to get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Thank you for your post. Sorry that you find the earbuds uncomfortable. To help you with this, the earbuds came with other sizes of ear tips and stability bands. Try using the other sizes. https://bose.life/4fL0QKN. Here is also a page on how to use the touch control shortcuts in the earbuds, so you can change or disable them if you want. https://bose.life/4haauYJ. Lastly, disconnection can be frustrating but here are some steps to address it. https://bose.life/4eLosOZ. If you have further questions, don't hesitate to get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
on January 5, 2025
Posted by: Clif
Gender:Male
Length of ownership:1 month
Awesome noise cancellation and sound quality. Never heard my music like this
Written by a customer while visiting bose.com
Customer Rating
3
White noise and strange random buzz.
on January 5, 2025
Posted by: cxolast
Gender:Male
Length of ownership:1 month
I bought the ultra and they have a low white noise. They also have a slight random buzz sound on the left side. Also I cannot completely disable all hint sounds while another devices connect to earbuds.
Overall, sound is the best on market.
Overall, sound is the best on market.
Response from bose.comBy Customer Support, January 8, 2025
Hi there,
It is great that you enjoy the sound of the earbuds. When you're using the earbuds and there is no other sounds, in some instances, you may be able to hear a faint mosquito like digital audio artifact when in a quiet environment, not listening to music, and ANC is on high. This is usually most often observed in the left bud but can occasionally be heard in the right bud. This sound should be faint in volume and is normal. This is part of the electronic noise floor of the earbuds, and can be found it many audio products.
We'd love to help with the earbuds should you want support, please do reach out to us for help: https://bose.life/contact
Nic - Customer Support
It is great that you enjoy the sound of the earbuds. When you're using the earbuds and there is no other sounds, in some instances, you may be able to hear a faint mosquito like digital audio artifact when in a quiet environment, not listening to music, and ANC is on high. This is usually most often observed in the left bud but can occasionally be heard in the right bud. This sound should be faint in volume and is normal. This is part of the electronic noise floor of the earbuds, and can be found it many audio products.
We'd love to help with the earbuds should you want support, please do reach out to us for help: https://bose.life/contact
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Well worth the price
on January 6, 2025
Posted by: Ross
Gender:Male
Length of ownership:1 month
Insanely quiet, comfortable and functional. I work in industrial plants daily, these are great for quieting down the noise while being able to hear voices and the things I need to hear.
Written by a customer while visiting bose.com