Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
3
Great sound, not great for all-round use
on January 1, 2025
Posted by: Luke611
Gender:Male
Length of ownership:1 month
Bought a few weeks ago and have been using them in various environments. As far as audio quality, these are incredible. Especially if you like deep bass. However, for the price point there are a few issues that prevent them from being ideal „all-round” earbuds. When the recommended Bose app has Bluetooth enabled, there is a constant clicking/flickering noise that disrupts the sound quality greatly. In order for quality listening I have to keep disabling bluetooth, and then re-enabling it whenever I want to use one of the app features. Ive heard from numerous people that when on a phone call there is extreme background noise. I was on the phone with my girlfriend in my car and she thought I was at a gym. Ive also been told it sounds like I am really „distant” from the mic when on the phone.
I disabled the „auto play/pause” because it seems when I use them at the gym, sweat can trigger the functionality and its really disruptive when working out.
I really cant stress the sound quality enough though. App features are really cool, but again its a pain to use the app currently.
Overall Im going to use them for a few more weeks and decide whether or not I want to just return them and go back to the cheaper, all-rounder apple airpods. If these were in the same price range as Apple it would be a no brainer, but too many issues for this price point.
Response from bose.comBy Customer Support, January 2, 2025
Thank you for your detailed feedback! We’re glad to hear you’re impressed with the sound quality, particularly the deep bass, and that you’re enjoying the app features despite some challenges. However, we’re sorry to hear about the issues you’ve experienced with Bluetooth disruptions, phone call clarity, and the autoplay/pause functionality during workouts. It’s certainly frustrating when premium earbuds don’t meet expectations for all-around use, especially at this price point. To address the unwanted noise you mentioned, we recommend visiting: https://bit.ly/3W1VwvQ. If you’d like assistance troubleshooting or optimizing settings, please reach out to our support team—we’d love to help ensure you get the best experience possible!
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Prefer Bose over AirPods
on January 1, 2025
Posted by: None
Gender:Male
Length of ownership:1 week
Every one else (4) got AirPods Pro 2 under the Xmas tree. I have always (6 years) preferred Bose’s superior sound. My wife finally let me get her a pair of Bose ultra earbuds. She’s had hand me down AirPods so she could honestly say Bose earbuds better. 1st and best gift in many years.
Written by a customer while visiting bose.com
Customer Rating
5
Easy to use but they loosen and I have to reset.
on January 1, 2025
Posted by: HimTim
Gender:Male
Length of ownership:6 months
Over 6 months. Excellent sound and equalization.!
Written by a customer while visiting bose.com
Customer Rating
5
Best ear bud's ever!
on January 2, 2025
Posted by: Kali
The ear quality is so crisp and clear.I can easily zone out for an intense workout.
Written by a customer while visiting bose.com
Customer Rating
2
Not good
on January 2, 2025
Posted by: Me2025
Gender:Female
Length of ownership:1 month
I brought the bundle pack ultra and the open and neither pair are great for talking. Music and books are good but I have to repeat myself or the person can't her me 😡. Too much money for this
Response from bose.comBy Customer Support, January 2, 2025
Hi there,
It is great you enjoy the earbuds for music and audiobooks. To get the most from calls, please make sure the earbuds are correctly positioned to ensure the best voice pickup: https://bose.life/3D6PTWv
We'd also love to help, so please reach out: https://bose.life/contact
Nic - Customer Support
It is great you enjoy the earbuds for music and audiobooks. To get the most from calls, please make sure the earbuds are correctly positioned to ensure the best voice pickup: https://bose.life/3D6PTWv
We'd also love to help, so please reach out: https://bose.life/contact
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Fantastic
on January 2, 2025
Posted by: Charlie
I am already been impressed with the ear phones and am now very happy with the ear buds.
Easy and comfortable set up.
Easy and comfortable set up.
Written by a customer while visiting bose.com
Customer Rating
2
Good product hampered by poor app
on January 2, 2025
Posted by: admon
Gender:Male
Length of ownership:1 month
The noise cancelling works well, battery lasts decently long. The main issue i have is the app will say that the ear buds are "not available" and cant find them even if they are currently being used. This prevents settings from being updated. The app is up to date per the google play store
Response from bose.comBy Customer Support, January 2, 2025
Hello and thank you for your review!
We are glad to hear that you are enjoying the Noise Cancelling technology of the Bose QuietComfort Ultra earbuds.
If the earbuds aren't showing up in the app please try to force close the app On the home screen, press and hold the app icon, tap App info from the pop-up that appears.
On the App Info screen, tap Force Stop.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
We are glad to hear that you are enjoying the Noise Cancelling technology of the Bose QuietComfort Ultra earbuds.
If the earbuds aren't showing up in the app please try to force close the app On the home screen, press and hold the app icon, tap App info from the pop-up that appears.
On the App Info screen, tap Force Stop.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Happy to have one
on January 2, 2025
Posted by: MSM919
Gender:Female
Length of ownership:1 month
I bought this a month ago and I am happy. The sound is really wonderful. I am just saving to get the protective cover with self charging in a few weeks.
Written by a customer while visiting bose.com