Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
3
Annoying
on December 19, 2024
Posted by: Carie42
Honestly I wanted to love these but I quickly went back to my AirPods…first of all I’m a girl with hair and when I brush my hair away from the pods it turns them off. All you have to do is lightly brush against them to adjust them and bam your music or podcast is interrupted! Also I can’t restart it from hitting my earbud- I have to go to my phone and restart it’s so annoying! Also they don’t stay in as well as my AirPods - making it difficult to do heavy workouts with them in etc. also when someone calls me i have to switch the pods over manually/ it doesn’t just answer from them if I pick up the call. All of this extremely annoying to me!
Response from bose.comBy Customer Service, December 20, 2024
Thanks for your review. We are sorry to hear about the issue you are encountering with your Bose Ultra earbuds. I will kindly suggest to comb your hair before inserting your earbuds as they are sensitive. In terms of earbuds don't fit, Please view these instructions for help and information on getting a proper fit here:
https://www.bose.co.uk/en_gb/support/articles/HC2773/productCodes/QCUE-HEADPHONEIN/article.html
I kindly invite you to reach out to us on social media support team for further assistance.
Regards
-Jolie - Customer Support
https://www.bose.co.uk/en_gb/support/articles/HC2773/productCodes/QCUE-HEADPHONEIN/article.html
I kindly invite you to reach out to us on social media support team for further assistance.
Regards
-Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
The Best!
on December 19, 2024
Posted by: KareBear2
Gender:Female
Length of ownership:1 month
I bought these as a Christmas present to myself. I have wanted Bose earbuds for a long time. I jumped on them when the price dropped. They are so much more comfortable than Apple and can wear all day!
Written by a customer while visiting bose.com
Customer Rating
5
Great ear buds
on December 20, 2024
Posted by: Tim
Gender:Male
Length of ownership:1 month
I bought it about a month ago and it works well. Fit, ANC and sounds amazing. Truly loving it
Written by a customer while visiting bose.com
Customer Rating
5
THE BEST EARPHONES ON THE MARKET!
on December 20, 2024
Posted by: Marlon
Gender:Male
Length of ownership:1 month
The best earphones on the market!! I had the 🍎 pros but they don't measure up by a long shot!!!!! I'm enjoying my music all day at work even just using one at a time. 100000000000% recommend them! I love bose not my first bose product but first earphones.
Written by a customer while visiting bose.com
Customer Rating
2
Worst earbuds ever
on December 21, 2024
Posted by: Karim
Gender:Male
Length of ownership:6 months
The connection with my samsung or iphone is horrible. It keeps on disconnecting. I hear a boom on my ears from time to time. The app never sees the earbuds. It is connected on my Phone but the app shows not connected. The last mode is not remembered while the option is activated.... the is the 2nd pair of earbuds i bought and it is worst than before. I thought the new firmware would help. But i've just lost my money....
Response from bose.comBy Customer Support, December 23, 2024
Hello Karim,
I am very sorry to hear that you are experiencing connectivity issues with your QuietComfort Ultra Earbuds.
I would recommend resetting the earbuds, in order to clear any potential internal errors. You will find the reset guide here: https://bose.life/qcufr
If the issue is still occurring, please do note hesitate to contact our support team. You can find our details here: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
I am very sorry to hear that you are experiencing connectivity issues with your QuietComfort Ultra Earbuds.
I would recommend resetting the earbuds, in order to clear any potential internal errors. You will find the reset guide here: https://bose.life/qcufr
If the issue is still occurring, please do note hesitate to contact our support team. You can find our details here: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
I expected more from a Bose product
on December 21, 2024
Posted by: Danimal
Gender:Male
Length of ownership:3 months
Bought a few months ago. Only tge right bud will connect. So it will not enter noise canceling mode.
Response from bose.comBy Customer Care, December 23, 2024
Hi.
Thank you for your post. I am sorry to hear that your left earbud is not connecting. Here are some steps to help address the issue, https://bose.life/3P81kzQ. If you need further assistance, don't hesitate to get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Thank you for your post. I am sorry to hear that your left earbud is not connecting. Here are some steps to help address the issue, https://bose.life/3P81kzQ. If you need further assistance, don't hesitate to get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Outstanding
on December 21, 2024
Posted by: Sly06
Gender:Male
Length of ownership:3 months
I bought this 3 months ago and I'm so pleased with the product ☺️
Written by a customer while visiting bose.com
Customer Rating
4
Great Sound and perfect fit
on December 22, 2024
Posted by: jsaadia
Gender:Male
Length of ownership:1 week
I received them 3 dayas ago and they re pretty good!! much much better sound quality than tha airpods...not the best interphase between the iphone and the mac (the do not connect automatically to the mac) . The stay put in my ear the fit perfect.!!
Written by a customer while visiting bose.com