Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
1
Don’t use for lifting
on December 15, 2024
Posted by: JamesP
Gender:Male
Length of ownership:1 week
These aren’t good to workout with. Especially when doing powerlifting!
Doing pull ups with these are even worse. They keep pausing the music.
Doing pull ups with these are even worse. They keep pausing the music.
Response from bose.comBy Customer Service, December 17, 2024
Thanks for your review. We are sorry to hear about the issue you are experiencing with your Bose QuietComfort Ultra earbuds in the gym. We kindly invite you to visit our support page for some troubleshooting steps here:
https://www.bose.co.uk/en_gb/support/troubleshooting/articles/productCode/QCUE-HEADPHONEIN/troubleshooting.html?category=Sound#:~:text=This%20is%20normal%3A%20It%20may,headset%20is%20not%20producing%20sound.
Alternatively, please reach out to our social media support team for further assistance.
Regards
-Jolie - Customer Support
https://www.bose.co.uk/en_gb/support/troubleshooting/articles/productCode/QCUE-HEADPHONEIN/troubleshooting.html?category=Sound#:~:text=This%20is%20normal%3A%20It%20may,headset%20is%20not%20producing%20sound.
Alternatively, please reach out to our social media support team for further assistance.
Regards
-Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
on December 15, 2024
Posted by: D
Gender:Male
Length of ownership:3 months
The best earbud out there. It doesn't hurt my ears and fits comfortably. Very quiet and noise canceling.
Written by a customer while visiting bose.com
Customer Rating
3
Great features but won’t stay in my ear.
on December 15, 2024
Posted by: Lily Nicole
Gender:Female
Length of ownership:1 month
I bought these less than a month ago and I really want to love them, but unfortunately they are not meeting my needs. They don’t stay in my ears when I’m working out and even when I’ve washed the dishes and it’s so disappointing. The sound is incredible and I love the different features these earrings provide as far as listening quality, however I cannot get the left earbud to stay in my ear. Even when I’m relatively stationary. Just not what I’m looking for. I may even return them. 🙁
Response from bose.comBy Global Customer Service, December 17, 2024
Hello, its lovely to hear you feel the sound is amazing on these, and that you love all the different features of the earbuds. These earbuds come with different sized eartips and stability bands. You can find guidance here bose.life/3D6PTWv
to ensure a perfect fit.
Thanks
Mike - Customer Support
to ensure a perfect fit.
Thanks
Mike - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
disappointment
on December 15, 2024
Posted by: dr s
Gender:Male
Length of ownership:1 week
review of bose ultra earbuds
excellent sound for music/videos
but…terrible for making/receiving phone calls!!!
volume very low and unable to adjust or hear caller and picks up all background sounds adding to the disappointment with telephone calls
i returned the product
excellent sound for music/videos
but…terrible for making/receiving phone calls!!!
volume very low and unable to adjust or hear caller and picks up all background sounds adding to the disappointment with telephone calls
i returned the product
Response from bose.comBy Customer Support, December 16, 2024
Thank you for sharing your experience with the Bose Ultra Earbuds. We're glad you enjoyed the excellent sound quality for music and videos, but we're sorry to hear about your disappointment with phone calls. The low volume and background noise issues you mentioned aren’t the experience we aim to provide. If you’re ever open to giving Bose another try, our support team would be happy to help ensure the best possible experience.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
pretty good product
on December 15, 2024
Posted by: Zed
Length of ownership:1 month
I got these on sale around black Friday this year. So far they are extremely good earbuds and are incredibly comfortable. However, I do with there was a clear way to turn off both the Noise cancellation and the ambient sound thing(I don't know exactly what it is called but the feature that plays the sounds happening around you threw the earbuds so you can hear what's going on) as these are not features I personally care for. Other than that they have great sound, the immersive audio is very fun and again the earbuds are incredibly comfortable.
Written by a customer while visiting bose.com
Customer Rating
3
Uncomfortable Fit
on December 16, 2024
Posted by: jndst12
Gender:Female
Length of ownership:1 week
These Bose earbuds are NOT comfortable. I have tried all three sizes and after about 20 minutes my ears begin to hurt. Unfortunately, I can’t tolerate them for long haul flights or working out. They are bulky in comparison to other brands but do stay in place with activity.
I purchased for the noise canceling feature when I fly and the sound quality. Both features are excellent and much better than my Apple AirPod pros. They charge very quickly. You will need to download the app to see what charging levels are for the earbuds and to adjust the settings. Connects seamlessly to my iPhone via Bluetooth.
I purchased for the noise canceling feature when I fly and the sound quality. Both features are excellent and much better than my Apple AirPod pros. They charge very quickly. You will need to download the app to see what charging levels are for the earbuds and to adjust the settings. Connects seamlessly to my iPhone via Bluetooth.
Response from bose.comBy Customer Service, December 16, 2024
Thanks for your review. We are glad to hear you are a fan of Bose sound quality and Noise cancelling features. Immersive Audio allows you to hear audio as if it were coming from beyond your QuietComfort Ultra Earbuds, thereby allowing for a more spacious, natural listening experience. Be sure the earbuds are being worn properly. Proper fit is important for product comfort and performance.
If the earbuds do not fit properly or the orientation is incorrect it could lead to poor audio or mic performance. See, Wearing and adjusting your earbuds for more details. We kindly invite you to visit our support page for some troubleshooting steps here:
https://www.bose.co.uk/en_gb/support/articles/HC2656/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our social media support team for further assistance.
Regards
-Jolie - Customer Support
If the earbuds do not fit properly or the orientation is incorrect it could lead to poor audio or mic performance. See, Wearing and adjusting your earbuds for more details. We kindly invite you to visit our support page for some troubleshooting steps here:
https://www.bose.co.uk/en_gb/support/articles/HC2656/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our social media support team for further assistance.
Regards
-Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Functionally could be better
on December 16, 2024
Posted by: SG
Overall the sound quality is great. The case needs to be reengineered. You can't stant it up and when you lay it down it always closes making g it difficult to pair devices. Also it will not work with my work (windows) computer. Which is the reason I bought them.
Written by a customer while visiting bose.com
Customer Rating
1
Unusable for phone calls or zoom meetings
on December 16, 2024
Posted by: Luke
Music quality is fine, not amazing but good. 1 star because the phone call and mic quality is so bad they are unusual for phone calls or zoom meetings. Check reddit, widespread issue that hasn't been resolved. I wish I could return mine.
Response from bose.comBy Customer support, December 16, 2024
Hello Luke and thank you for your review!
We are glad to hear you are enjoying the audio quality, If you are still experiencing any issues with microphone audio we suggest following the steps listed below.
Make sure the earbuds are oriented correctly for the best microphone performance.
Proper fit is important for product comfort and performance. If the earbuds do not fit properly or the orientation is incorrect it could lead to poor audio or mic performance.
https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka0Pb00000053QHIAY&language=en_US
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
We are glad to hear you are enjoying the audio quality, If you are still experiencing any issues with microphone audio we suggest following the steps listed below.
Make sure the earbuds are oriented correctly for the best microphone performance.
Proper fit is important for product comfort and performance. If the earbuds do not fit properly or the orientation is incorrect it could lead to poor audio or mic performance.
https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka0Pb00000053QHIAY&language=en_US
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com