Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
3
Will not stay connected
on December 4, 2024
Posted by: Jimbo
Length of ownership:6 months
Will not stay connected. Sometimes they will connect then try to connect again. Very frustrating.
Response from bose.comBy Customer Care, December 4, 2024
Hi Jimbo.
Thank you for your post. I am sorry to hear that your earbuds' connection is dropping and would love to help. Please follow the steps on the page provided to address this, https://bose.life/4eLosOZ. If you need further assistance, don't hesitate to get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Thank you for your post. I am sorry to hear that your earbuds' connection is dropping and would love to help. Please follow the steps on the page provided to address this, https://bose.life/4eLosOZ. If you need further assistance, don't hesitate to get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
on December 4, 2024
Posted by: TimBob
Gender:Male
Length of ownership:1 week
Sound Quality is great With music! Not happy with phone sound quality. People on the other end complain about background noise!
Response from bose.comBy Global Customer Service, December 4, 2024
Hello, it's great to hear that the sound quality is great on these. These are designed to give a great call experience. You can find steps here for the best sounding calls https://bose.life/3P0bGC1 Thanks
Mike - Customer Support
Mike - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great Features
on December 4, 2024
Posted by: Black1
Gender:Male
Length of ownership:1 month
I was leary about being just staying in my ear, because of my job. Excellent features, noise canceling Great !!! As an Aircraft Electronic and Modification installer that is Greatly appreciated. The different and customizable modes is highly intuitive and great for adaptive environment changes in my industry
Written by a customer while visiting bose.com
Customer Rating
3
on December 4, 2024
Posted by: Ali
Gender:Female
Length of ownership:1 month
Pros: I love the quiet, aware, and immersive modes. They have great battery life
Cons: thy have some weird bugs. Sometimes I’ll put in the headphones and only one side will work. There was a day where all the sound came out squeaky and muffled. Maybe it is all user error, but if that’s the case they need to be more straight forward in their use.
Also the headphones don’t stay in my ear
Response from bose.comBy Customer Support, December 4, 2024
Hello Ali,
It is great that you love the different noise-cancelling and immersive modes along with the battery life. I'd recommend checking the fit for your earbuds, as an incorrect fit can lead to unexpected audio troubles. Please follow our guide for more help:https://bose.life/41lyuDo
Also make sure that the stability bands are correct seated onto the earbuds, as a band being misaligned can cause the earbuds to fall out.
Of course, we'd love to help you with the above, so please do reach out: https://bose.life/contact
Nic - Customer Support
It is great that you love the different noise-cancelling and immersive modes along with the battery life. I'd recommend checking the fit for your earbuds, as an incorrect fit can lead to unexpected audio troubles. Please follow our guide for more help:https://bose.life/41lyuDo
Also make sure that the stability bands are correct seated onto the earbuds, as a band being misaligned can cause the earbuds to fall out.
Of course, we'd love to help you with the above, so please do reach out: https://bose.life/contact
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great product, one hiccup
on December 5, 2024
Posted by: Anchorite
Gender:Male
Length of ownership:3 months
Great product, the best comfort and noise isolation I've tried. The only downside is that that from time to time either bud doesn't detect that it is in the ear and stops the playback. This happens only after placing the buds in the ear.
Written by a customer while visiting bose.com
Customer Rating
1
Horrid situation
on December 5, 2024
Posted by: chris123
Gender:Male
Length of ownership:1 year or longer
Horrible app and device connectivity. Constantly having to reconnect and reset all speakers and devices because Soundbar wired or Wireless loses connectivity and doesn't output any sound sporadically.
Response from bose.comBy Customer Service, December 5, 2024
Thanks for your review. We are sorry to hear about the issue you have encountered with your Bose Ultra earbuds. Your Bose product remembers the last several devices it connected to, so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device.We kindly invite you to visit our support page for some troubleshooting steps here:
https://www.bose.co.uk/en_gb/support/articles/HC2495/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our social media support team for further assistance.
Regards
-Jolie - Customer Support
https://www.bose.co.uk/en_gb/support/articles/HC2495/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our social media support team for further assistance.
Regards
-Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Not a flagship level Bluetooth connectivity
on December 5, 2024
Posted by: Antochan
Gender:Male
Length of ownership:1 month
I bought this a month ago. The sound is great, anc is industry leading. Connectivity has issues and it evident in day to day use. I just can't get it connected to my Bose app without tinkering much. I just can't get it stay connected to two devices without audio drop/skip or complete disconnect. Please fix these connectivity issues.
Response from bose.comBy Global Customer Service, December 8, 2024
Hello, it's awesome to hear you feel the sound is great on these. We do aim for the highest quality noise cancelling. These earbuds use Bluetooth 5.3 and have a connection range of upto 30 feet (9 metres). You can find guidance here https://bose.life/4isY7YW
to ensure you have perfect connectivity.
Thanks
Mike - Customer Support
to ensure you have perfect connectivity.
Thanks
Mike - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
but it just keeps falling out of my darn ear
on December 5, 2024
Posted by: Frozbose
Gender:Male
Length of ownership:6 months
Okay so I brought the earphones March this year stand my ear because I swear when I sweat it's like the earphones start coming off coming out my ear I hate this also they're not loud enough like yes we have the quiet Comfort but it's not loud enough plus this butt does not have the find your butt feature if they get lost or stolen I can't even find them but the buds before these quiet Comfort came out they have that feature so why wouldn't the new bows have the feature well that's something Bose has to fix besides they're not loud enough and they're always coming out of my ear the piece is supposed to be helpful but those pieces are not helpful and these are not water proof did I mention it keeps falling out of my ear even though I have the right adjustment on it and the tap feature when you tap it to hang up I don't know for some reason it's not working as good as it did what could be wrong
Response from bose.comBy Global Customer Service, December 8, 2024
Hello, we always aim for the highest quality products, so this is unusual to hear. These earbuds are designed to give a great fit, as they have 3 size options for eartips and stability bands. You can find guidance here https://bose.life/3D6PTWv to ensure you get a great fit. These are designed to give an amazing sound experience, to ensure you get this, there is guidance here https://bose.life/3BrwJKg
plus, steps here for the touch controls https://bose.life/4go7ZBI
Thanks
Mike - Customer Support
plus, steps here for the touch controls https://bose.life/4go7ZBI
Thanks
Mike - Customer Support
Written by a customer while visiting bose.com