Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
4
on November 28, 2024
Posted by: Macintoz
I bought this month and this is better than the product before but have to improved because the rival product competition so closed
Written by a customer while visiting bose.com
Customer Rating
5
Great product
on November 28, 2024
Posted by: Merph
Gender:Male
Length of ownership:3 months
Great product. After downloading the app and adjusting the sound with the different options. The sound is incredible. The best audio products are 100% BOSE.
Written by a customer while visiting bose.com
Customer Rating
3
Good sound, could use improvements
on November 28, 2024
Posted by: Mm2024
Gender:Male
Length of ownership:1 month
I bought these a few weeks ago after reading good reviews about the sound quality, which did not disappoint. Unfortunately, one of the earbuds quickly developed an occasional scratchy noise, even when everything is quiet. They are also slower to connect to my phone than other Bluetooth earbuds I have owned, and occasionally drop connection. They are comfortable to wear.
Response from bose.comBy Customer Service, November 29, 2024
Thanks for your review. We are glad to hear you are a fan of Bose sound. Immersive Audio allows you to hear audio as if it were coming from beyond your QuietComfort Ultra Earbuds, thereby allowing for a more spacious, natural listening experience. Be sure the earbuds are being worn properly. Proper fit is important for product comfort and performance.
If the orientation is incorrect it could lead to poor audio or mic performance. We kindly invite you to visit our support page for some troubleshooting steps here:
https://www.bose.co.uk/en_gb/support/articles/HC2495/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our social media support team for further assistance.
Regards
-Jolie - Customer Support
If the orientation is incorrect it could lead to poor audio or mic performance. We kindly invite you to visit our support page for some troubleshooting steps here:
https://www.bose.co.uk/en_gb/support/articles/HC2495/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our social media support team for further assistance.
Regards
-Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
BOSE is the way to go!!
on November 29, 2024
Posted by: sal
Length of ownership:1 month
the noise cancellation is great.. and this was the main reason for my purchase.. so 5 stars for that.. the reason i gave 4 stars is for the fit.. the left one is perfect.. but the right one is little off.. all in all.. great earbuds.. these were my 1st one s :).. i also owe other bose over the ear.. the best :)
Written by a customer while visiting bose.com
Customer Rating
3
Great ear buds but sub par app
on November 29, 2024
Posted by: SilleD
Gender:Male
Length of ownership:6 months
I have had these earbuds for a few months. The product has great sound and noise cancelation abilities but the app to control certain features is not the best. Constant connectivity issues is very frustrating. Also, when you disable the touch features on the earbuds and I go to adjust them, the media still pauses, even though it was supposed to be disabled. Great product, sub par app and feature
Response from bose.comBy Customer Support, November 29, 2024
Thank you for sharing your feedback! We’re glad to hear you’re enjoying the earbuds’ sound quality and noise-cancellation capabilities. However, we’re sorry to learn about the frustrations with the app and touch controls. Connectivity issues and unresponsive settings can certainly impact the overall experience. Your input is important, and we’ll pass it along to the appropriate team for review. In the meantime, we recommend keeping your app and earbuds firmware updated, as updates often address such concerns. In case you require further assistance, please reach out to our support team via: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
on November 29, 2024
Posted by: Michael 87
I have to meet the best earbuds I've ever bought. I told my family and friends They won't regret it
Written by a customer while visiting bose.com
Customer Rating
1
Constant connection issues
on November 29, 2024
Posted by: Bosefan
Gender:Male
Length of ownership:6 months
Constant connection issues. Always having to restart phone or reinstall the earbuds
Response from bose.comBy Customer support, November 29, 2024
Hello, we have troubleshooting suggestions that can help with connection related issues. You can view these on our support webpage here: https://bose.life/3UdVqQu. Should you need additional support, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
3
Great Sound
on November 29, 2024
Posted by: Music fan
Gender:Male
Length of ownership:1 month
Excellent sound. Frequently loses bluetooth connection to phone and Bose app.
Response from bose.comBy Customer Support, December 2, 2024
Thanks for your feedback on the QC Ultra Earbuds. It's great to hear you were impressed by the sound quality but it's disappointing to learn you had issues with losing connection to your phone/the app. It's important to keep within 33ft/10m of the phone, to ensure you have a good strong connection, but be aware that nearby objects can cause interference that may be a hindrance. If you are close to the phone but are still experiencing disconnections, I'd suggest a reset, then a new pairing. (reset instructions: https://www.bose.co.uk/en_gb/support/articles/HC2563/productCodes/QCUE-HEADPHONEIN/article.html)
Still need help? Reach out to us today: https://bose.life/3ET4mCs
Jeff - Customer Support
Still need help? Reach out to us today: https://bose.life/3ET4mCs
Jeff - Customer Support
Written by a customer while visiting bose.com