Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
5
Best online it's category
on November 25, 2024
Posted by: Henry
Gender:Male
Length of ownership:1 month
Bested other earbuds and found it better and comfy than headphones.
Written by a customer while visiting bose.com
Customer Rating
3
Nice, but...
on November 26, 2024
Posted by: Jcs1951
Constantly losing connection on computer.........
Response from bose.comBy Customer Support, November 26, 2024
We’re sorry to hear about the connectivity issues you’re experiencing . This isn’t the experience we want for our users. We recommend ensuring your device’s firmware and Bluetooth drivers are up to date, as this often resolves such problems. If the issue persists, please don’t hesitate to reach out to our support team via: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
TERRIBLE
on November 26, 2024
Posted by: Blue Moon
Gender:Female
Length of ownership:3 months
At times when using the left earbud, I can hear the person however they are unable to hear me. At times the volume is low. NOT HAPPY AT ALL!!!
Response from bose.comBy Customer Support, November 26, 2024
Hi there,
If the microphones are not picking up your voice and the volume is low, this indicates the earbud is incorrectly angled when worn. Please follow our guide to get the best fit here: https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka0Pb00000053QHIAY&language=en_US
You can also reach out if you need help: https://bose.life/contact
Nic - Customer Support
If the microphones are not picking up your voice and the volume is low, this indicates the earbud is incorrectly angled when worn. Please follow our guide to get the best fit here: https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka0Pb00000053QHIAY&language=en_US
You can also reach out if you need help: https://bose.life/contact
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
98 over 100
on November 26, 2024
Posted by: B
Gender:Male
Length of ownership:3 months
These are my go to set. Love changing the modes and letting the rest of the world fade away.
Written by a customer while visiting bose.com
Customer Rating
1
Terrible app and inconsistent quality
on November 26, 2024
Posted by: Will
Gender:Male
Length of ownership:6 months
I've had these for a while and getting them to work is about a 50/50 chance. When they work they sound great, but if you buy these be prepared for a lot of failures to connect, muted audio, accidental skips from adjusting the ear buds, and required phone restarts. For this price point, the level of quality is pretty much unacceptable.
Response from bose.comBy Customer Support, November 29, 2024
We’re sorry to hear about the issues you’ve experienced with your earbuds. While it’s great to know you enjoy the sound quality when they work, the connectivity and functionality problems you’ve described certainly don’t reflect the experience we aim to deliver. Please don’t hesitate to reach out to our support team. You can do so via this link: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Awesome Looks and Connection with Ease.
on November 26, 2024
Posted by: FireKnight22
Gender:Male
Length of ownership:1 month
Its Been about a month now and I'm very pleased with my Purchase. My Ear buds Sync well with my Meta Quest 3 and give me great sound with no lag or dropped signal.
Written by a customer while visiting bose.com
Customer Rating
1
on November 26, 2024
Posted by: No nick name
Gender:Female
Length of ownership:6 months
Wont ever connect. I would enjoy it more if it worked properly!
Bose is suppose to have the best.
Bose is suppose to have the best.
Response from bose.comBy Customer Support, November 26, 2024
Hello and thank you for your review.
We are sorry to hear that you are experiencing difficulty in the device connecting to your phone's Bluetooth, here are some things you can try if these issue persist.
https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka0Pb000000538XIAQ&language=en_US
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
We are sorry to hear that you are experiencing difficulty in the device connecting to your phone's Bluetooth, here are some things you can try if these issue persist.
https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka0Pb000000538XIAQ&language=en_US
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great Sound and Noise Cancelling. Apps Are Awful.
on November 26, 2024
Posted by: Art P
Gender:Male
Length of ownership:1 month
The sound of the earbuds is excellent. The noise canceling is superb. There are some issues getting connected, but the worst part are the apps. In sharp contrast to Apple’s AirPods, Bose Connect and the other Bose App are essentially useless. Almost every time I attempt to access my device, it states no device found. I hope I never misplace them because the find function won’t connect. I almost returned them, but the sound and noise cancelling are top notch.
Written by a customer while visiting bose.com