Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
2
I'm disappointed with the sketchy performance.
on November 25, 2024
Posted by: Paul
Gender:Male
Length of ownership:1 year or longer
Maybe my expectations were too high. I have so many Bose products that I have enjoyed for many years. These ultra earbuds constantly get out of sync or just lose the bluetooth connection. The case won't charge if the buds are slightly out of alignment. I can't get a good fit in my ear. As always the tech is amazing, I really like the noise canceling and immersion.
Response from bose.comBy Global Customer Service, November 25, 2024
Hello, it's great to hear that you are a bose fan, and have enjoyed our products for many years.
We always aim for the highest quality products so it's great to hear you like the noise-cancelling of these earbuds. You can find guidance here https://bose.life/3ZjzSVM to ensure your earbuds work perfectly as they should.
Thanks
Mike - Customer Support
We always aim for the highest quality products so it's great to hear you like the noise-cancelling of these earbuds. You can find guidance here https://bose.life/3ZjzSVM to ensure your earbuds work perfectly as they should.
Thanks
Mike - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
The noise canceling is fantastic
on November 25, 2024
Posted by: Tunnlbudds
Length of ownership:1 year or longer
I have two pairs of the quiet comfort earbudds, they are working well, love them, the reason that I have two is I have tinnitus, so I wear them every night, unfortunately the one set will not last all night long.
Written by a customer while visiting bose.com
Customer Rating
4
Great sound
on November 25, 2024
Posted by: Tluvlee
Gender:Female
Length of ownership:1 month
I brought this about a month ago the sound quality is awesome but the talk quality is extremely lacking
Written by a customer while visiting bose.com
Customer Rating
3
I expected (much) better.
on November 25, 2024
Posted by: Cloverdale
Gender:Male
Length of ownership:1 month
Honestly, I expected better. The sound quality is decent, but there are always high pitches coming from the sound canceling. It is often worse than the sound being canceled. There is no option to find lost earbuds, which every brand I have used in the past have. Lastly, the case is lightweight plastic that feels really cheap. Every time I put these on, I feel like I am using some garbage Wal-Mart.
Response from bose.comBy Customer Support, November 25, 2024
Hello, thanks for leaving your thoughts regarding the QC Ultra Earbuds. It's great to hear you were impressed by the sound quality, but I'm sorry to hear you were not impressed by the material quality of the product. With the high-pitched sound you mentioned, this isn't something we've seen reported but if you need any assistance, please do not hesitate to get in touch via https://bose.life/3ET4mCs.
Jeff - Customer Support
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
TBD
on November 25, 2024
Posted by: Happy ears
I replaced my previous Bose Ear Buds with the Bose QuietComfort Ultra Earbuds and very happy with the sound quality and noise cancelling capabilities, but not so happy with the fit. I do need to play with the different earpieces available but have had the buds fall out of my ears several times and they feel like they are not snug.
Response from bose.comBy Customer Support, November 26, 2024
Hello, thanks for leaving your initial thoughts of the QC Ultra Earbuds. It's fantastic to hear how you've been blown away by the sound quality and noise cancellation capabilities of the buds, but I'm disappointed to hear how you've found it difficult to obtain a good fit when wearing them.
Our Ultra Earbuds ship with 3 included tip sizes, they range from the medium size that is installed out of the box, and an additional small, and large size. It's worth noting that our ears are not always symmetrical, therefore you may need a large for one side, but a medium for the other. I'd encourage you to try this out to see if you can find a better fit. If that doesn't help, we offer alternate size tips on our website here: https://www.bose.com/p/accessories/bose-quietcomfort-ultra-earbuds-alternate-sizing-kit/CMWB-QCUE-AL-EARTIPKIT.html?dwvar_CMWB-QCUE-AL-EARTIPKIT_color=WHITE+SMOKE&dwvar_CMWB-QCUE-AL-EARTIPKIT_productSize=SIZE+EXTRA+SMALL+TIPS%2C+EXTRA+LARGE+TIPS%2C+0+L%2FR+BANDS%2C+AND+4+L%2FR+BANDS&quantity=1.
Jeff - Customer Support
Our Ultra Earbuds ship with 3 included tip sizes, they range from the medium size that is installed out of the box, and an additional small, and large size. It's worth noting that our ears are not always symmetrical, therefore you may need a large for one side, but a medium for the other. I'd encourage you to try this out to see if you can find a better fit. If that doesn't help, we offer alternate size tips on our website here: https://www.bose.com/p/accessories/bose-quietcomfort-ultra-earbuds-alternate-sizing-kit/CMWB-QCUE-AL-EARTIPKIT.html?dwvar_CMWB-QCUE-AL-EARTIPKIT_color=WHITE+SMOKE&dwvar_CMWB-QCUE-AL-EARTIPKIT_productSize=SIZE+EXTRA+SMALL+TIPS%2C+EXTRA+LARGE+TIPS%2C+0+L%2FR+BANDS%2C+AND+4+L%2FR+BANDS&quantity=1.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Amazing
on November 25, 2024
Posted by: Gcea
Gender:Male
Length of ownership:1 month
I got these as an upgraded replacement for my old earbuds that were under warranty and they are amazing.
Written by a customer while visiting bose.com
Customer Rating
2
Caution!!!
on November 25, 2024
Posted by: Chris
I bought this product with high hopes. The call quality deserves zero stars!!! I barely use them now because when I do people complain about the surrounding noise. The sound from the smallest things is amplified. The sound quality for music is great but my headphones randomly disconnects.
Response from bose.comBy Customer Support, November 26, 2024
Hi Chris, thanks for leaving your thoughts of the QC Ultra Earbuds. I'm sorry to learn you were disappointed by the quality of phone calls. Usually, microphones picking up audio would be seen as a good thing, but in this instance I can totally appreciate why you were left frustrated.
The key reason why external sounds are likely picked up all comes down to how the buds are installed in the ear. The microphones are directional so the buds need to be installed in the ear in a manner that results in the microphones at the bottom pointing directly towards your mouth. You can learn more about fit here: https://www.bose.co.uk/en_gb/support/articles/HC2656/productCodes/QCUE-HEADPHONEIN/article.html#:~:text=Insert%20the%20earbud%20so%20the,rests%20against%20your%20ear%20ridge..
With disconnections, there are a number of reasons why this could occur including corrupted pairings, and being too far from your source device. I'd encourage you to keep the source device close by during use, and performing fresh connections if the problem occurs. See this link for more troubleshooting tips: https://www.bose.co.uk/en_gb/support/articles/HC799/productCodes/QCUE-HEADPHONEIN/article.html.
Still need assistance? We're here to help! https://bose.life/3ET4mCs
Jeff - Customer Support
The key reason why external sounds are likely picked up all comes down to how the buds are installed in the ear. The microphones are directional so the buds need to be installed in the ear in a manner that results in the microphones at the bottom pointing directly towards your mouth. You can learn more about fit here: https://www.bose.co.uk/en_gb/support/articles/HC2656/productCodes/QCUE-HEADPHONEIN/article.html#:~:text=Insert%20the%20earbud%20so%20the,rests%20against%20your%20ear%20ridge..
With disconnections, there are a number of reasons why this could occur including corrupted pairings, and being too far from your source device. I'd encourage you to keep the source device close by during use, and performing fresh connections if the problem occurs. See this link for more troubleshooting tips: https://www.bose.co.uk/en_gb/support/articles/HC799/productCodes/QCUE-HEADPHONEIN/article.html.
Still need assistance? We're here to help! https://bose.life/3ET4mCs
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Nice early Christmas
on November 25, 2024
Posted by: Karl with a K
Gender:Male
Length of ownership:1 month
My wife got these for me as an early Christmas gift. They have been very good to listen to a variety of music. I have not used them to take calls yet but will review that at some later date.
Written by a customer while visiting bose.com