Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
3
on November 24, 2024
Posted by: Arjun
Not happy , connection issues ...and features hard to use
Response from bose.comBy Global Customer Service, November 25, 2024
Hello, we always aim for the highest quality products, so this is unusual to hear. These earbuds use Bluetooth 5.3 and have a connection range of upto 9 metres (30 feet)
You can ensure a great connection following the steps here https://bose.life/3Znitvx
There are also steps here https://bose.life/3OnD78f on how to use all the features of your earbuds
Thanks
Mike - Customer Support
You can ensure a great connection following the steps here https://bose.life/3Znitvx
There are also steps here https://bose.life/3OnD78f on how to use all the features of your earbuds
Thanks
Mike - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Fantastic sound the absolute best noise cancelatio
on November 24, 2024
Posted by: East Cage
The Best MONEY I have ever spent on earbuds. EVER!!!
Written by a customer while visiting bose.com
Customer Rating
5
Must have
on November 24, 2024
Posted by: Eddy 55
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] This is the best upgrade I could have ever asked for. Better in every way than the previous model. A worthy successor!
Written by a customer while visiting bose.com
Customer Rating
4
Great earbuds if not purchasing headphones
on November 24, 2024
Posted by: ChrisY75
Gender:Male
Length of ownership:1 month
Bought about three weeks ago. Sound absolutely wonderful. Volume is a little softer at maximum than my Anker earbuds. Noise cancellation is about 95%. Some tv sound still bleeds throughout the but nothing like the Anker earbuds. Good setup of different profiles. Bought to drown out noise while reading and listening to music. If not listening to music you might hear background noise...might.
Written by a customer while visiting bose.com
Customer Rating
4
Bass is great
on November 24, 2024
Posted by: Angelo
I bought it almost a year ago, the sound is great but the connection to the app is terrible.bas
Written by a customer while visiting bose.com
Customer Rating
3
Nice headphones
on November 24, 2024
Posted by: Duckpin3
Gender:Male
Length of ownership:6 months
The quality of the headphones is phenomenal! However, this is the second pair I've had and the charger port has failed after just a few weeks. Very disappointing for such a good product.
Response from bose.comBy Customer support, November 26, 2024
Hello, if you are experiencing issues with your QC Ultra earbuds, such as the charging port, I recommend that you reach out to our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
5
Immersive audio
on November 25, 2024
Posted by: Bass bumpers
Love them, but unfortunately I've had to replace them twice, they kept losing connection, third pair hasn't done that so far
Written by a customer while visiting bose.com
Customer Rating
2
Great sound, but glitchy
on November 25, 2024
Posted by: Nate
I purchased two pairs of these and both have had problems. There was a crackling in the first pair and it would randomly disconnect, the second pair also randomly shuts off sometimes and will make a loud click and disconnect for a few minutes. The earbuds are super comfortable and sound really good. And stay in my ear while mountain biking. Also, I've had problems with both pair when listening to a podcast will not stay paused it'll automatically start playing one second after pausing. There's a lot of great things about these headphones but there's also some frustrations. Right now the right bus stopped working. It'll probably randomly start working tomorrow.
Response from bose.comBy Customer Support, November 25, 2024
Thank you for your review, and we’re truly sorry to hear about the issues you've been experiencing with both pairs of earbuds. It’s great to know that the sound quality and comfort are working well for you, but we understand how frustrating the glitches and connectivity problems can be.
To help address these issues, we suggest making sure your earbuds are updated with the latest firmware via the Bose Music app. If the problems persist, please reach out to our support team for assistance via this link: https://bose.life/globalcontact
Kind Regards,
Eric V. - Customer Support
To help address these issues, we suggest making sure your earbuds are updated with the latest firmware via the Bose Music app. If the problems persist, please reach out to our support team for assistance via this link: https://bose.life/globalcontact
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com