Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
5
Superb
on September 25, 2024
Posted by: AT17
It's my third Bose quite comfort ultra earbuds being brought in different colors because I loved them and wanted in a new look
Written by a customer while visiting bose.com
Customer Rating
1
Not Happy, Looking to return.
on September 24, 2024
Posted by: JacobK
Gender:Male
Length of ownership:1 month
Very unhappy. I bought these to wear while working in our machine shop. Any slight loud external noise sound triggers some kind of static in each ear bud. Battery life being only six hours doesn't even make it through a full workday.
Response from bose.comBy Customer Support, September 25, 2024
Thank you for your feedback. We're sorry to hear that you're not satisfied with your earbuds, especially with the static issue and the shorter battery life during your workday. We understand how important it is for them to perform well in a noisy environment. If you need assistance with troubleshooting, please feel free to reach out to us. We’d be happy to assist with the process or offer support to resolve any issues.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Excellent audio
on September 23, 2024
Posted by: Matias
Gender:Male
Length of ownership:1 month
If you are a music lover, you are really going to love the QC Ultra earbuds, they are very comfortable, they are not heavy, and it is as if you were not wearing them, the sound is the best
Written by a customer while visiting bose.com
Customer Rating
4
Best ANC in the Market
on September 23, 2024
Posted by: Rparra
Gender:Male
Length of ownership:6 months
I have used the Bose quiet comfort ultra ear buds for the past 6 months and I love the sound quality and active noise cancelation features. I travel a lot via plane and live in Orlando so there are always kids on flights and these ear buds are a life saver!! They are so great that I made sure to gift my mom a pair as well. My only reason for taking it down 1 star is that I think the call quality could be a bit better. There is a very subtle buzzing noise and it picks up a lot of surrounding noise, mentioned by others when I am on the phone with them, that can be quite annoying over time. Not enough that the product is unusable or anything like that but definitely noticeable. I am coming from using the Sony wf-1000x4 ear buds which are also really good. I would argue call wise they may be better but Bose blows it out the water when listening to music and features. I would highly recommend this product and hopefully in the future a software update can make the phone calls even better!
Written by a customer while visiting bose.com
Customer Rating
4
Minor imperfections
on September 23, 2024
Posted by: Paulius
Gender:Male
Length of ownership:3 months
Sometimes it gets randomly disconnected. Sometimes it fails to switch between the actives devices as I would like it to
In complete silence you can hear slight electric noise, like random radio frequencies
In complete silence you can hear slight electric noise, like random radio frequencies
But I still think they are the best in the market.
Written by a customer while visiting bose.com
Customer Rating
1
Still need improvement
on September 23, 2024
Posted by: YB
Length of ownership:6 months
Mic noise cancellation is really bad and I couldn't use it for meeting in Outside environment. The charging case is very fragile and the original case stop working all in a sudden and I have to purchase a replacement case. This ear piece is good to use to listen music though
Response from bose.comBy Customer Support, September 24, 2024
Thank you for sharing your experience with us. We're glad to hear that you enjoyed using the earbuds for listening to music, but we're sorry to learn about the issues you encountered with the mic noise cancellation and the charging case. We understand how frustrating it can be when a product doesn't perform as expected in certain environments, especially during important tasks like meetings. If you'd like further assistance with the case or the noise cancellation feature, please don't hesitate to reach out to us.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Perfect
on September 22, 2024
Posted by: Sambolyte
Gender:Male
Length of ownership:3 months
I bought this product a month ago and I am happy I did.
Written by a customer while visiting bose.com
Customer Rating
3
Mic is not good. Sound quality could be better.
on September 22, 2024
Posted by: Sanjeev
Gender:Male
Length of ownership:3 months
Mic quality is not good during calls. If I'm in noisy areas, the other end can't hear me at all, they can hear only the background noise. Feels like there's no noise cancellation for calls. Even in less noisy areas, I need to speak loudly to make other side hear me properly.
Response from bose.comBy Global Customer Service, September 23, 2024
Thanks for reviewing your QuietComfort Ultra Earbuds, Sanjeev! If the person you're speaking to is having trouble hearing you, moving to a quieter environment is definitely one thing to try, just like on a call without earbuds. Also, check for and install any available product updates, as this could always help. If the issues you've described persist, our support team will be happy to assist you further: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Customer Support
Written by a customer while visiting bose.com