Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
4
Good but slippery.
on November 23, 2024
Posted by: Icebuds
Gender:Male
Length of ownership:6 months
Falls out of my sweaty ears, but 8 haven't lost them yet. Sound is excellent
Written by a customer while visiting bose.com
Customer Rating
2
A once great product made worse.
on November 23, 2024
Posted by: Arphaxod
Gender:Male
Length of ownership:6 months
Constant connection problems. Cycles through modes when wearing a cap over ears. Poor upgrade from previous model.
Response from bose.comBy Global Customer Service, November 25, 2024
I'm sorry to hear you're having a lot of connection problems with your QuietComfort Ultra Earbuds! Try rebooting your mobile device, and try using the earbuds in a different room or environment, in case signal interference may be an issue. So that we can see whether wearing your headgear may be involuntarily changing your settings, please contact our support team here: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Awesome!
on November 23, 2024
Posted by: Mike P
Gender:Male
Length of ownership:3 months
Great audio quality. Immersion mode is awesome. Touch controls are a little to sensitive when working out or wearing headphones while working on outdoor equipment.
Written by a customer while visiting bose.com
Customer Rating
3
Good but expect more the price
on November 23, 2024
Posted by: Hn
Gender:Male
Length of ownership:1 month
Not what I expected from Bose main use is workout and they feel heavier than the Bose sport. Not satisfied with the quality
Response from bose.comBy Global Customer Service, November 25, 2024
I'm sorry to hear you're not quite happy with the in-ear comfort of your QuietComfort Ultra Earbuds. While your buds may feel different from your previous set, we're confident you'll get used to them quickly, and will soon hardly notice that they're in thanks to the different combinations of eartip and stability band available to you. If we can assist you with any other quality-related issues, please don't hesitate to reach out here: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great, except for noise callers hear
on November 23, 2024
Posted by: Andrew J
Length of ownership:6 months
Great update in so many ways for those of us with audio sensory challenges. However, unlike the predecessor to these earbuds, callers on the other end hear all of the noises around me (I don't), which means I can only make/receive calls in relatively quiet environments. Not a deal breaker for me, as I prefer making calls without distractions around me.
Written by a customer while visiting bose.com
Customer Rating
1
High Quality Sound but Unreliable Product
on November 23, 2024
Posted by: Nathan1902
Gender:Male
Length of ownership:1 year or longer
Occasionally 1 earbud stops working, even on full charge. Very finicky product that only sometimes works. Sound is good and clear when it does work. Noise canceling is fairly effective (again when both buds are working). Plastic case feels like it should be paired with cheap $30 ear buds.
Response from bose.comBy Global Customer Service, November 25, 2024
I'm sorry to hear that one of your earbuds stops working sometimes, Nathan! So we can get you enjoying the Bose sound and noise cancelling on both earbuds again, try rebooting your connected mobile device, as this can help. Also test your earbuds in a different environment, in case your current environment contains lots of other wireless signals, which can cause interference. If you still require assistance, please contact us here: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Not bad
on November 23, 2024
Posted by: Big j
Gender:Male
Length of ownership:3 months
They are ok .. the noise cancelation is ok i can still hear stuff... also while im.using them they sound normal then jump to stero mode momentarily
Response from bose.comBy Customer Support, November 25, 2024
Thank you for sharing your thoughts! We're glad to hear you're finding value in the earbuds, but we’re sorry to learn about the issues you’ve experienced with noise cancellation and the sound shifting unexpectedly. These aren't typical behaviors, and we'd like to help resolve them. If you haven’t already, please ensure your earbuds are updated to the latest firmware via the Bose app, as updates often address performance issues. If the problem persists, feel free to reach out to our support team for assistance via: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Helps with my hearing sensitivity.
on November 24, 2024
Posted by: Edmond
Gender:Male
Length of ownership:3 months
Sound and features are great. They are easy to operate and can easily switch from the different sound modes. I especially like the noise cancelling feature.
Written by a customer while visiting bose.com