Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
5
Great features, you can tap them to change songs
on November 23, 2024
Posted by: Steve
Gender:Male
Length of ownership:1 month
I purchased my Bose earbuds for work, they are Excellent with a long battery life, the Quality is outstanding, in a league of their own.
Written by a customer while visiting bose.com
Customer Rating
3
Great noise canceling but fail in other areas
on November 23, 2024
Posted by: Nnn
Gender:Male
Length of ownership:6 months
The noise canceling Is world class. Best in class. No question about it.
BUT - the app ain't good. You're unable to control too many important things. Can't modify the touch sensitivity (making it stop if your hoodie touch it) or what it does.
The case ain't comfortable and very fragile.
BUT - the app ain't good. You're unable to control too many important things. Can't modify the touch sensitivity (making it stop if your hoodie touch it) or what it does.
The case ain't comfortable and very fragile.
Written by a customer while visiting bose.com
Customer Rating
4
Just OK
on November 23, 2024
Posted by: Seve
Gender:Male
Length of ownership:1 month
Good but not much better than the other Bose earbuds that I have.
Written by a customer while visiting bose.com
Customer Rating
5
Ear joy
on November 23, 2024
Posted by: Tomtropicana
Gender:Male
Length of ownership:6 months
User friendly, great app, sound quality, noise cancelation, fit in ear, build & design are second to none.
Written by a customer while visiting bose.com
Customer Rating
5
Great sound
on November 23, 2024
Posted by: Sonic
Bought a year ago and still great! Looking at upgrading though if there is one.
Written by a customer while visiting bose.com
Customer Rating
2
Terrible connectivity
on November 23, 2024
Posted by: Tb
Gender:Male
Length of ownership:1 year or longer
Sounds and noise cancelling are top. But the connectivity is bad.
Response from bose.comBy Customer Support, November 25, 2024
Hello,
I am glad to hear that you love how great the QuietComfort Ultra Earbuds sound. If you experience any connectivity issues, please try to reset them: https://bose.life/3zZSQHf
If you need assistance, please contact our team: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
I am glad to hear that you love how great the QuietComfort Ultra Earbuds sound. If you experience any connectivity issues, please try to reset them: https://bose.life/3zZSQHf
If you need assistance, please contact our team: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Over priced for the quality!
on November 23, 2024
Posted by: Greg Stroud
2nd pair still have issues with charging! Although the sound is great when these work, they are not very loud!
Response from bose.comBy Global Customer Service, November 25, 2024
Hi Greg, I'm sorry to hear your QuietComfort Ultra Earbuds are having charging and volume issues. Make sure the volume in your mobile device (and in the app you're using, if applicable) is turned up sufficiently. As for the charging issues, make sure the stability bands are aligned correctly, so the earbuds fit in the charging case correctly. Also make sure to close the case when charging the buds. If issues persist, our support team will be happy to help you: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Fair but much room for improvement
on November 23, 2024
Posted by: MJ
Gender:Female
Length of ownership:1 year or longer
I love the quality and sound. However, there are frequent issues with connection. It could be one earbud that doesn't connect, the earbuds won't disconnect from one device to another, or constant needs to updates, clearing of "memory" or something random, like the sound timing is off between earbuds and I get an echo effect. Very frustrating. I spend a lot of time getting them to work properly. I should not have to do this...especially for as much as I paid for them.
Response from bose.comBy Customer Service, November 25, 2024
Thanks for your review. We are pleased to hear you have enjoyed the sound quality. The Bose QuietComfort Ultra Earbuds utilize both passive and active noise reduction technologies. We kindly invite you to visit our support page for some troubleshooting steps here:
https://www.bose.co.uk/en_gb/support/articles/HC799/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our social media support team for further assistance.
Regards
-Jolie - Customer Support
https://www.bose.co.uk/en_gb/support/articles/HC799/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our social media support team for further assistance.
Regards
-Jolie - Customer Support
Written by a customer while visiting bose.com