Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
3
Mediocre at best
on November 21, 2024
Posted by: Mediocre
Gender:Male
Length of ownership:1 month
I love what comes out of these tiny little speakers. I love the voice status informing me of the connected devices and the charge level. But I bought these for the gym. I don’t wanna listen to the “cater-to-all” gym music. The noise cancellation is incredible as usual for Bose. But Bose over did it on something that worked well, while trying to ultra modernize the ear bud segment of audio.
When I start to sweat with my hoodie on in the gym, the ear buds start to change modes from quiet to immerse back to quiet and stops and starts and randomly changes tracks of the music I’m listen to. It’s so darn irritating that I just take them out of my ears and punish them by listening to the wacky gym selection. What did I buy these for?? If Ur not a gym rat or not going to use these while excercizing, they’ll be great. But if Ur active like me, THESE ARE NOT THE EAR BUDS FOR YOU.
When I start to sweat with my hoodie on in the gym, the ear buds start to change modes from quiet to immerse back to quiet and stops and starts and randomly changes tracks of the music I’m listen to. It’s so darn irritating that I just take them out of my ears and punish them by listening to the wacky gym selection. What did I buy these for?? If Ur not a gym rat or not going to use these while excercizing, they’ll be great. But if Ur active like me, THESE ARE NOT THE EAR BUDS FOR YOU.
Bose should have left the control as analog. This touch crap is too sensitive and ruins the experience of forgetting that Ur in the gym until it’s time to leave. No music. puts u in the “I can’t wait to leave” mode at the gym. This is horrible for Bose. The testers weren’t paying attention. They didn’t put these fancy touch ear buds thru the test. They should’ve asked me to test. I have the Tempo glasses, the quiet comfort 700 and quiet comfort 35 head phones and the Bose sport ear buds that they stopped making, (Big mistake), I even had the new open ear buds for 2 hours before I decided these were also an overkill horror as the sound richness is not of Bose quality. Another sorry product. So I’m well qualified to rate\rank their products. I love the sound, but this is the first BOSE product that I absolutely hate. They suck and Bose won’t help me by fixing the issue. I’m going back to my Apple AirPods which worked perfectly in the gym. I don’t know when I’ll use these useless earbuds but I’m stuck with them now. If u are and exercise kinda person, don’t buy them until they improve them. Bose should’ve left well enough alone. This is an example of don’t fix what isn’t broken. I’ll be shocked if they post this honest review.
Response from bose.comBy Global Customer Support, November 21, 2024
Hello, it's really awesome to hear you feel the sound and voice status from these are great. We aim for industry leading noise-cancellation, so it's nice to know that these are living up to this. You can turn off the touch controls in the Bose music app for these here https://bose.life/48Xxs2p and get the best functionality from them.
Thanks
Mike - Customer Support
Thanks
Mike - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great product
on November 21, 2024
Posted by: Hector
Gender:Male
Length of ownership:6 months
Great product. Minimal problem with connectivity but easy fixed in the rare instance it happens.
Beats samsung on audio quality and beats sony in connectivity.
Beats samsung on audio quality and beats sony in connectivity.
Written by a customer while visiting bose.com
Customer Rating
1
on November 21, 2024
Posted by: Xnlvsx
Gender:Male
Length of ownership:3 months
Brought it's 4 month ago left ear buds make static noise
Response from bose.comBy Customer Support, November 22, 2024
We’re sorry to hear about the issue with your left earbud making static noise. That’s definitely not the experience we want you to have with our products. If the problem persists, our support team would be happy to assist further or arrange service.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Static Noise
on November 21, 2024
Posted by: Kimberly
Gender:Female
Length of ownership:1 month
There is a strange static noise in the left earbud that won’t go away. I updated the software and reconnected to my phone but it hasn’t gone away. Not sure if it’s a defect or if this is normal for these earphones. My other Bose devices don’t have this issue.
Response from bose.comBy Customer care, November 21, 2024
Hi Kimberly.
Thank you for your post. I am sorry to hear that you are experiencing a static noise on your left earbud. Please remove the earbuds from the app and then sign out of your account. Reboot your phone and then add the earbuds again. That should re-sync the earbuds and address the issue. If you need further assistance, please feel free to contact us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Thank you for your post. I am sorry to hear that you are experiencing a static noise on your left earbud. Please remove the earbuds from the app and then sign out of your account. Reboot your phone and then add the earbuds again. That should re-sync the earbuds and address the issue. If you need further assistance, please feel free to contact us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Great sound but having big trouble with connecting
on November 21, 2024
Posted by: Sankan
QC ultra earbuds have a great sound. But it is giving me so much trouble while connecting to phone and laptop. Connections are keep on dropping and once drop I have to reconnect the device manually. Sometimes I also experienced that there are no sound from one of the earbuds. In this case I have to hard reset the earbuds to make them work as usual.
Response from bose.comBy Customer Support, November 22, 2024
Hello Sankan,
Thank you for sharing your experience with your QuietComfort Ultra Earbuds.
I am glad to hear that you love how great they sound, but sorry you are sometimes experiencing connectivity issues. Please make sure your earbuds and case have the latest firmware installed: https://bose.life/4eFRdwv
If you need any further assistance, please do not hesitate to contact our support team: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Thank you for sharing your experience with your QuietComfort Ultra Earbuds.
I am glad to hear that you love how great they sound, but sorry you are sometimes experiencing connectivity issues. Please make sure your earbuds and case have the latest firmware installed: https://bose.life/4eFRdwv
If you need any further assistance, please do not hesitate to contact our support team: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
on November 21, 2024
Posted by: Rob Base
A welcoming upgrade to the Bose comfort II. Great fit, immersive sound and noise cancelling.
Written by a customer while visiting bose.com
Customer Rating
2
Disconnects and popping sounds.
on November 22, 2024
Posted by: Waydrunk
Gender:Male
Length of ownership:6 months
Frequently disconnects. Sometimes one bud sometimes both. Periodic popping sounds that are very uncomfortable.
Response from bose.comBy Customer Support, November 22, 2024
Hi there,
Please reach out to us for help with your earbuds, as we'd love to help you with them: https://bose.life/contact
Nic - Customer Support
Please reach out to us for help with your earbuds, as we'd love to help you with them: https://bose.life/contact
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
won't stay connected
on November 22, 2024
Posted by: AJ
Gender:Male
Length of ownership:1 month
The sound cuts out after about 15 minutes I have to reconnect to Galaxy s10e. The phone says it's connected but it's not. It does not happen with other earbuds that I have
Response from bose.comBy Customer Care, November 22, 2024
Hi AJ.
Thank you for your post. I am sorry to hear that you are experiencing disconnection with your earbuds. Please follow the steps here to address the issue. https://bose.life/3UdVqQu. If you need further assistance, don't hesitate to get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Thank you for your post. I am sorry to hear that you are experiencing disconnection with your earbuds. Please follow the steps here to address the issue. https://bose.life/3UdVqQu. If you need further assistance, don't hesitate to get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Written by a customer while visiting bose.com