My first brand new pair broke, I wrote to Bose and they replaced my pair minus $100 off a new pair. Now, out of nowhere these just shut down with some bass pop sound and then come back on like a reboot.
Response from bose.comBy Bose, Customer Support, April 11, 2025
Hello, we always aim for the highest quality products, so this is unusual to hear. You can ensure there work perfectly following the guidance here https://bose.life/42u7kt9 Thanks Mike - Customer Support
I love the buds. The noise cancelation is superb. However, the rubber case is not very good at all. If you're not careful it will slide completely off.