Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
2
Try again Bose
on October 16, 2024
Posted by: allyson
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I wanted so desperately to love these. I've always found Bose products to have superior sound, comfort and longevity but these miss the mark. First, the form factor of the main body of the earbud is clunky with a big round part that you put the little tiny ear gel on to insert into your ear.
In previous versions, the large body was counteracted with a small speaker opening, good sized ear gel, and a little wing at the bag of the ear gel that you would tuck into your inner ear to ensure it wouldn't fall out. This version subs out the wing for a small band that lays flat around the body and even smaller gel tips that look like everyone elses. Thus you are supposed to insert into your ear and twist it into place (as before) but instead of having the wing catch in your inner ear to hold it in place, this is supposed to be pushed further into the ear until it achieves a snug fit. To be clear... it just plain hurts.
On top of that, the sound quality is not what I would expect from Bose. I tested this set, another Bose set, and a competing product and the sound on both Bose products was "tinny" according to my conversation partner. Likewise, the ambient noise let through on both ends was far more than the other set I tested. Further, this adds yet ANOTHER Bose app to connect. I now have 3 different Bose apps on my phone. Why can't they all use one?
All that is to say that this product got returned.
Response from bose.comBy Customer Support, October 17, 2024
Hello Allyson,
I am sorry to hear that you were not happy with your QuietComfort Ultra Earbuds comfort and sound quality. These earbuds work with the Bose app, like most of our smart speakers: https://bose.life/3YaWyWp
And they should feel comfortable once inserted correctly to your ears, so I will add this article to explain how to correct wear them: https://bose.life/3uWVAlx
Wearing the earbuds correctly, will improve not only the comfort but the sound experience.
If you have any questions or need assistance, please contact our team directly: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
I am sorry to hear that you were not happy with your QuietComfort Ultra Earbuds comfort and sound quality. These earbuds work with the Bose app, like most of our smart speakers: https://bose.life/3YaWyWp
And they should feel comfortable once inserted correctly to your ears, so I will add this article to explain how to correct wear them: https://bose.life/3uWVAlx
Wearing the earbuds correctly, will improve not only the comfort but the sound experience.
If you have any questions or need assistance, please contact our team directly: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Super comfortable
on October 16, 2024
Posted by: Erodriguez
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] Great product, super comfortable and the noise canceling is phenomenal for its size
Written by a customer while visiting bose.com
Customer Rating
5
Awesome sounds!
on October 16, 2024
Posted by: Mel56
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I have been really enjoying my quiet comfort ultra earbuds! It’s out of this world! The clarity and sound it provides is unbelievably clear! I’ve had other brands of earbuds and nothing can come close to the awesome sound of my Bose quiet comfort ultra earbuds! Well done Bose!!
Written by a customer while visiting bose.com
Customer Rating
5
Sound is excellent
on October 16, 2024
Posted by: Nito2x
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought these about 2 weeks ago for work and they were the best pair of earphones i owned but unfortunately i lost them due to hurricane milton
Written by a customer while visiting bose.com
Customer Rating
5
Great feature
on October 16, 2024
Posted by: Tahreem
[This review was collected as part of a promotion.] I’ve been a Boss Customer from many years and I just bought one few months ago. I will never use another brand. It’s something extra ordinary and reliable worth buying it.
Written by a customer while visiting bose.com
Customer Rating
5
Fabulous sound
on October 16, 2024
Posted by: Frank
Gender:Male
Length of ownership:6 months
[This review was collected as part of a promotion.] Great equipment with amazing sound and easy to connect
Written by a customer while visiting bose.com
Customer Rating
5
Glad I purchased these
on October 16, 2024
Posted by: TommyBoyGolf
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] Holds charge for a long time. Sleek case that works well in every aspect. Buds fit well and have quality sound.
Written by a customer while visiting bose.com
Customer Rating
5
LOVE!!!!! BOSE
on October 16, 2024
Posted by: Trinidaddy
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] Best headphones, Bluetooth speakers and subwoofer in the game
Written by a customer while visiting bose.com