Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
5
No More Gym Music
on October 26, 2024
Posted by: Feathers220
Gender:Male
Length of ownership:1 month
I just love the things! It took a little time to learn how to operate them. Great to workout with, extra reps, no more gym music.
Written by a customer while visiting bose.com
Customer Rating
1
I Do Not Recommend
on October 26, 2024
Posted by: Tool4daman
[This review was collected as part of a promotion.] I’m so disappointed. Never thought a product with the Bose name would work so poorly. The sound quality when talking on phone is very poor- I can barely hear the person to whom I’m speaking and they have difficulty hearing me as well. There is also additional feedback people on other end of the line complain about as well. These work worse than cheaper brands I’ve had in the past. I definitely do NOT recommend this product.
Response from bose.comBy Customer Support, October 28, 2024
Thank you for sharing your experience, and I'm sorry to hear that the Quiet Comfort Ultra earbuds haven't met your expectations, especially regarding call quality and feedback issues. If you’re open to troubleshooting, we’d love the chance to help improve your experience. You can reach out to our support team via this link: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Amazing connectivity and anc
on October 27, 2024
Posted by: Neilnf
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] I acquired this product a month ago and am thoroughly impressed with its exceptional sound quality. The noise-canceling feature is particularly remarkable, surpassing any previous headphones I have utilized. Additionally, the device possesses the unique capability of seamlessly connecting to two devices concurrently, which I find highly convenient. I maintain a simultaneous connection between my earbud and both my iPad and phone.
Written by a customer while visiting bose.com
Customer Rating
5
These are the best!!!
on October 27, 2024
Posted by: Uli
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] The best purchase I ever spent! I’m a dialysis patient and these ear buds are a life saver, super comfortable and reliable. Thank you so much
Written by a customer while visiting bose.com
Customer Rating
5
on October 27, 2024
Posted by: Fred
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] Best headphones I ever owned , great sound quality and great canceling noise control
Written by a customer while visiting bose.com
Customer Rating
1
So disappointed. Do not recommend
on October 27, 2024
Posted by: tool4daman
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] These were given to me as a gift, as I specifically requested the Bose brand. I could not be more disappointed. When I use them to talk on the phone with others, I can barely hear the other party, and the other party can barely hear me. The other party also complains about background noise. They are fine for playing music, but I find that I cannot use them to talk on the phone. I also find it difficult to command and control the headset by touching the earpieces. Sometimes tapping them works, and sometimes it does not control them at all. Overall, I have not had a good experience with this headset and I do not recommend them.
Response from bose.comBy Customer Support, October 28, 2024
Hello, thanks for taking the time to leave your thoughts of the QC Ultra Earbuds. You mentioned difficulties with taking calls on the buds, experiencing difficulties hearing the caller, and the caller complaining of background noise. With call volume, this may be separate to the volume of your music on your smartphone, so I suggest checking the call volume has been increased. On an Android phone, for example, when tapping the volume button on the phone, there should be three dots on the volume slider. Tapping this will reveal multiple volume sliders you may have a separate slider for call volume.
For background noise, this could be due improper placement in the ear. I'd recommend checking out our fit guide here: https://www.bose.co.uk/en_gb/support/articles/HC2656/productCodes/QCUE-HEADPHONEIN/article.html.
Still need assistance? We're here to help: https://bose.life/3ET4mCs.
Jeff - Customer Support
For background noise, this could be due improper placement in the ear. I'd recommend checking out our fit guide here: https://www.bose.co.uk/en_gb/support/articles/HC2656/productCodes/QCUE-HEADPHONEIN/article.html.
Still need assistance? We're here to help: https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Perplexed this is the case
on October 27, 2024
Posted by: RealDude
Gender:Male
Length of ownership:1 year or longer
I've had these for over a year & the form factor, comfort of fit & noise canceling features are wonderful. The 1 issue I have is whenever I use it for phone calls, the other person hears so much background noise that I have to discontinue using the earbuds.
Response from bose.comBy Global Customer Service, October 28, 2024
I'm happy to hear you like the comfort and fit of your QuietComfort Ultra Earbuds, as well as their noise canceling. If the person you're talking to on calls hears a lot of background noise, try moving to a quieter environment. Also make sure your earbuds are oriented correctly for the best mic performance, i.e. with the Bose logo pointed towards your mouth or chin. If issues persist, our support team will be happy to help you further: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Bose forever!
on October 27, 2024
Posted by: Shadow
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I’ve been using Bose for years! And never failed to amazed me
Written by a customer while visiting bose.com