Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
3
Bose or Nothing!
on October 23, 2024
Posted by: Quequetee
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] Bose! I wouldn’t have it no other way however within a month they stopped holding a charge. Had to send them back and awaiting my new ones.
Response from bose.comBy Customer Service, October 24, 2024
Thanks for your review. We are glad to hear that you're a fan of the Bose sound.
Regards
-Jolie - Customer Support
Regards
-Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Overall Great Product
on October 24, 2024
Posted by: Kaylee
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I bought the QC Ultras about a month ago at the airport after my other Beats Studio + were stolen. I can’t stand the loud humming of airplanes, and needed something with good noise canceling. Ive enjoyed them.Their noise canceling worked perfectly for the plane ride.I really enjoyed the immersion mode and especially the physical settings. With the beats you had to choose between the volume or changing from noise canceling to regular audio, but with the Bose I can do both!
Written by a customer while visiting bose.com
Customer Rating
5
Great product and well worth the price
on October 24, 2024
Posted by: js14
Gender:Female
Length of ownership:6 months
[This review was collected as part of a promotion.] Upgraded to Bose QuietComfort Ultra Earbuds after using inexpensive, basic earbuds and I am so glad they have been worth every penny. Amazing sound quality and noise cancelling qualities. I didn't realize how immersive music could be from earbuds. The ability to customize fit in each ear is another great feature. No more sore ears! Highly recommend these earbuds
Written by a customer while visiting bose.com
Customer Rating
3
Not as good as the previous models
on October 24, 2024
Posted by: MamaG
[This review was collected as part of a promotion.] I’ve had these a month and the right ear bud continues to shut off. It says it is playing but it is not. I have had two of the previous models and loved how they fit and sounded. This pair even with the smallest cushion is too big for my ears.
Response from bose.comBy Customer Support, October 25, 2024
Hello,
I am sorry to hear that you are not fully happu with your QuietComfort Ultra Earbuds.
If you are unable to find the best fit with them, I would suggest trying the different eartip and stability band sizes. If needed, we also have alternative sizes available so feel free to contact our support team if you wish to try them: https://bose.life/3rykPZR
Also, please make sure you are correctly wearing the buds by checking our fit guide: https://bose.life/3uWVAlx
Best regards,
Lau - Customer Support
I am sorry to hear that you are not fully happu with your QuietComfort Ultra Earbuds.
If you are unable to find the best fit with them, I would suggest trying the different eartip and stability band sizes. If needed, we also have alternative sizes available so feel free to contact our support team if you wish to try them: https://bose.life/3rykPZR
Also, please make sure you are correctly wearing the buds by checking our fit guide: https://bose.life/3uWVAlx
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great features,Great Sound.
on October 24, 2024
Posted by: QC Ultra
Gender:Male
Length of ownership:1 month
I bought them this month and I am Happy that I did.
Written by a customer while visiting bose.com
Customer Rating
1
It's such a disappointment
on October 24, 2024
Posted by: Ro
Gender:Male
Length of ownership:6 months
This is the 3rd pair of buds Bose sent me as replacement( grateful offcourse), still disappointed with the product. The first 2 pairs the right side bud start having no output at all into a few months of using it. The 3rd pair which I received few days ago, the buds start cutting off the sound and restarts by itself. The sound starts jittering and it's my ear start to hurt. It's ridiculous, sad to say that Bose products were really awesome but it does not seems like it anymore. I might have to do another replacement.
Response from bose.comBy Customer Support, October 25, 2024
Thank you for sharing your experience. We’re sorry to hear about the recurring issues you’ve faced, even with multiple replacements. This is certainly not the experience we aim to provide. Our support team is ready to assist with troubleshooting or explore further options to make this right for you. Please don’t hesitate to reach out again, and thank you for giving us the opportunity to address this.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Keeps losing connection
on October 24, 2024
Posted by: Barnes
Gender:Male
Length of ownership:6 months
Keeps losing connection. Please process an exchange or replacement.
Response from bose.comBy Customer Support, October 25, 2024
We are sorry to hear about the connection issues! Please reach out to our support team, and they’ll guide you through troubleshooting and look into next steps if needed. You can use this link to get in touch with us: https://bose.life/globalcontact.
Kind Regard,
Eric V. - Customer Support
Kind Regard,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
And the app has amazing features
on October 24, 2024
Posted by: Firegod
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I love the the earbuds they don’t fall out in amazing noise canceling and the sound quality is the best
Written by a customer while visiting bose.com