Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
3
on October 17, 2024
Posted by: salllyimah
[This review was collected as part of a promotion.] Buggy Bose app that struggles to connect sometimes which is unfortunate b/c the sound quality is great. I am actually debating returning them b/c this is annoying.
Response from bose.comBy Customer Care, October 17, 2024
Hi Sally.
Thank you for your post and for praising the sound quality of the earbuds. Sorry to hear that you are experiencing a connection issue with the app. Troubleshoot this by removing the earbuds in the app and adding them back. This will refresh its settings. https://bose.life/3Yqgm9w. If you need further help, please contact us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Thank you for your post and for praising the sound quality of the earbuds. Sorry to hear that you are experiencing a connection issue with the app. Troubleshoot this by removing the earbuds in the app and adding them back. This will refresh its settings. https://bose.life/3Yqgm9w. If you need further help, please contact us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Back ground noise
on October 17, 2024
Posted by: David
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] Outstanding sound however, the mics picks up and amplify back ground noise making it almost impossible to carry on a conversation.
Response from bose.comBy Customer support, October 17, 2024
Hello David and thank you for your review.
We are glad to hear you are enjoying the outstanding sound!
If you are experiencing issues with mic quality making sure you have a proper fit is important for product comfort and performance. If the earbuds do not fit properly or the orientation is incorrect it could lead to poor audio or mic performance.
We suggest running through the Fit test within the Bose app to get the best fit for you.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
We are glad to hear you are enjoying the outstanding sound!
If you are experiencing issues with mic quality making sure you have a proper fit is important for product comfort and performance. If the earbuds do not fit properly or the orientation is incorrect it could lead to poor audio or mic performance.
We suggest running through the Fit test within the Bose app to get the best fit for you.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Comfortable
on October 17, 2024
Posted by: Roz18
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] Worked great until the warranty just expired. Now the left bud won’t charge properly. Tech tried to remedy but to no avail. Same thing happened to first pair of buds I had. Offered slight discount to purchase new set. Very upset with Bose. Quality doesn’t seem there. Not like the Bose Series III speakers I have had for over 35 years.
Written by a customer while visiting bose.com
Customer Rating
5
Good stuff this Bose 🤙🏽😁
on October 17, 2024
Posted by: Kekai
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] I researched many ear buds and concluded that the Bose QuietComfort Earbuds would be my choice🙏🏼
Reasons:
1) Design, noise cancelling
2) Battery life
3) Reputation earned over the years,
4 ) I am familiar with the sound of vTheir Pro Audio line, as I am a muscian
5)The Kicker,… a two (2) Year Warranty put the Bose as a company Standing behind their product🙏🏼 a rare thing beyond the industry standard of one(1) single year!
The Bose Apps, Mode selection, sitll and motion enhansments are cool…
I can attest to the comfort and sound as well as battery life, quick charge ratio to hours of listening enjoyment 🤙🏽
Mahalo Bose👏🏾👏🏾👏🏾👏🏾🙏🏼🤙🏽🤙🏽🤙🏽
Reasons:
1) Design, noise cancelling
2) Battery life
3) Reputation earned over the years,
4 ) I am familiar with the sound of vTheir Pro Audio line, as I am a muscian
5)The Kicker,… a two (2) Year Warranty put the Bose as a company Standing behind their product🙏🏼 a rare thing beyond the industry standard of one(1) single year!
The Bose Apps, Mode selection, sitll and motion enhansments are cool…
I can attest to the comfort and sound as well as battery life, quick charge ratio to hours of listening enjoyment 🤙🏽
Mahalo Bose👏🏾👏🏾👏🏾👏🏾🙏🏼🤙🏽🤙🏽🤙🏽
Written by a customer while visiting bose.com
Customer Rating
4
Love the different modes
on October 17, 2024
Posted by: mayam
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] Bought these this as a second set so I was not constantly having to switch out my AirPods from one bag to another. However, I have not used my AirPods since purchasing quietcomfort. I love the different modes such as aware or quiet mode depending on my surroundings. Pairs just fine with iPhone. Sometimes takes a few times to get the left earbud to properly connect which is a tad frustrating. Aside from that great purchase and would buy again.
Written by a customer while visiting bose.com
Customer Rating
2
Great for music not for conversations
on October 17, 2024
Posted by: naltoran123
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] I bought this earbuds 13 days ago, am truck driver, for music recommended 100%, now if you are going to have a conversation like me driving in a tractor trailer every body complain about all the back ground noise, Bose need to fix that problem like ASAP, I will give an F , on the price is not worth it
Response from bose.comBy Customer Support, October 17, 2024
Thank you for your review!
We are glad to hear that you love the QC Ultra earbuds for your music!
If you are experiencing poor microphone pick up proper fit is important for product comfort and performance. If the earbuds do not fit properly or the orientation is incorrect it could lead to poor audio or mic performance.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
We are glad to hear that you love the QC Ultra earbuds for your music!
If you are experiencing poor microphone pick up proper fit is important for product comfort and performance. If the earbuds do not fit properly or the orientation is incorrect it could lead to poor audio or mic performance.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Amazingly comfortable
on October 17, 2024
Posted by: Peteonabike
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] Incredible fit and comfort, and they feel super secure. The three standard "modes" work well in different environments. I set up one of my own, for cycling, that still has situational awareness but minimizes wind noise. The sound quality is excellent. My only complaint is that the touch pads are really sensitive and just brushing against them accidentally can activate the pause function.
Written by a customer while visiting bose.com
Customer Rating
5
Sound and features unbelievable!
on October 17, 2024
Posted by: Doyle
[This review was collected as part of a promotion.] I love these earbuds. They are so comfortable and the crystal clear sound is remarkable.
Written by a customer while visiting bose.com