Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
2
POOR instructions,
on October 4, 2023
Posted by: Unsatied customer
Gender:Male
Length of ownership:1 week
Please provide a readable, normal print instructions. Information contained in the box, completely unreadable, even with a magnifying glass.
Response from bose.comBy Jeff, Customer Support, Jeff, Customer Support, October 5, 2023
Hello,
Thanks for leaving your thoughts. We stopped printing full user manuals a while back in an effort to be more environmentally friendly. With products like this, we sometimes bring new features via software updates which means paper manuals become outdated so we publish our user manuals on our website.
You can find easy to read instructions for the buds here:
https://bose.life/48GcjZJ
If you need any other assistance, please don't hesitate to get in touch with our team who will be happy to get you up and running with your new buds!
Thanks for leaving your thoughts. We stopped printing full user manuals a while back in an effort to be more environmentally friendly. With products like this, we sometimes bring new features via software updates which means paper manuals become outdated so we publish our user manuals on our website.
You can find easy to read instructions for the buds here:
https://bose.life/48GcjZJ
If you need any other assistance, please don't hesitate to get in touch with our team who will be happy to get you up and running with your new buds!
Written by a customer while visiting bose.com
Customer Rating
2
Bose needs to do better
on October 3, 2023
Posted by: MKN
Out of the box the right earbud did not work, it took ME over an hour to figure out what to do, not the two techs I worked with. Furthermore, the booklet sent in the package with font so small it is practically unreadable. I went online to read how to setup the buds and learned how to reset them. Also, I’ve tried several times to register them and get a 404 error every time. How awfully frustrating, I expected more out of Bose in general, their product for the cost, and to be more user friendly in all ways.
I do not have confidence that the product will continue to work in future.
I do not have confidence that the product will continue to work in future.
Response from bose.comBy Nic, Customer Support, October 3, 2023
Hi there,
We're sorry to hear about your initial experience, but glad to hear our support team was able to help out. The Bose Music app can help guide you through the setup process and also help in personalizing the earbuds for you.
When purchased directly from Bose, the earbuds will be automatically registered to your account. If you need further help, please reach out to us at https://bose.life/contact. We'd be glad to help out!
Nic - Customer Support
We're sorry to hear about your initial experience, but glad to hear our support team was able to help out. The Bose Music app can help guide you through the setup process and also help in personalizing the earbuds for you.
When purchased directly from Bose, the earbuds will be automatically registered to your account. If you need further help, please reach out to us at https://bose.life/contact. We'd be glad to help out!
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
All but Calls
on November 5, 2023
Posted by: Mr352Mobley
Gender:Male
Length of ownership:1 week
For personal musical enjoyment Bose has no competition outside of themselves, but can definitely use some help with call quality.
Written by a customer while visiting bose.com
Customer Rating
5
Great!
on November 28, 2023
Posted by: ASmith
Better than Quiet Comfort II - great noise cancellation
Written by a customer while visiting bose.com
Customer Rating
1
Goos sound unti it failed to connect
on August 12, 2024
Posted by: sakviet
Gender:Male
Length of ownership:1 month
sound is good but it stopped connecting to phone in 1 month of use. it was refurb product.
Response from bose.comBy Customer support, August 12, 2024
Hello, I am glad to hear that you enjoy the sound quality of the QuietComfort Ultra earbuds, we have many troubleshooting suggestions that can help with Bluetooth connectivity found on our support website: https://bose.life/3WjTnuz. Should you need additional support, I recommend that you contact our technical support team who will be more than happy to assist you further. You can find their contact information here: bose.life/3rykPZR. Liam - Customer support.
Written by a customer while visiting bose.com
Customer Rating
5
Superb Noise Cancelling and Audio Quality
on September 19, 2024
Posted by: jmtan96
Gender:Male
Length of ownership:3 months
Bought awhile back, everything works so far so good. Other then hoping to push the max volume just Abit more
Written by a customer while visiting bose.com
Customer Rating
1
Terrible connection issues
on April 7, 2025
Posted by: Ex loyal customer
Gender:Male
Length of ownership:1 week
Failers to stay connected to my samsung galaxy 23!
Response from bose.comBy Bose, Customer Support, April 10, 2025
Hi.
Thank you for posting. I hope that this information will help regarding the battery life of the earbuds: Immersive Audio Off: 6 hours, Immersive Audio On: 4 hours, Case with 100% charge: 18 hours. The Charge Times are: Earbuds: 2 hours, Case: 3 hours, Quick-charge time: 20-minute charge provides up to 2 hours of use. If you have any more questions, feel free to get in touch with us at https://bose.life/3BgUIIU.
JaiSan - Customer Support
Thank you for posting. I hope that this information will help regarding the battery life of the earbuds: Immersive Audio Off: 6 hours, Immersive Audio On: 4 hours, Case with 100% charge: 18 hours. The Charge Times are: Earbuds: 2 hours, Case: 3 hours, Quick-charge time: 20-minute charge provides up to 2 hours of use. If you have any more questions, feel free to get in touch with us at https://bose.life/3BgUIIU.
JaiSan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Buyer's remorse
on April 13, 2025
Posted by: valiant602
Gender:Male
Length of ownership:1 week
When they work, they are great. However, I been having an issue with these earbuds, and the case, being non-responsive, no lights, no sounds, nothing. They're fully charged and the only way for these earbuds, and the case, to do something is to put the case on the charge cord for a few seconds and then they are all responsive with lights lighting on the case and everything works until it goes inactive. I'm not sure what's going on but I shouldn't be having issues with a well-known brand at the price point I purchased these QuietComfort Ultra Earbuds. I've bought Bose products before and this is the first time I'm having buyer's remorse. I will be returning these very soon.
Response from bose.comBy Bose, Customer Support, April 14, 2025
Hello,
Thank you for sharing your experience with your QuietComfort Ultra Earbuds.
I am glad to hear that you love these earbuds, but sorry the experience is not always perfect due to connectivity issues with the charging case. We would love to hear more about your issue so please contact our support team directly. You can find our details here: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Thank you for sharing your experience with your QuietComfort Ultra Earbuds.
I am glad to hear that you love these earbuds, but sorry the experience is not always perfect due to connectivity issues with the charging case. We would love to hear more about your issue so please contact our support team directly. You can find our details here: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com