Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
5
No More Gym Music
on October 26, 2024
Posted by: Feathers220
Gender:Male
Length of ownership:1 month
I just love the things! It took a little time to learn how to operate them. Great to workout with, extra reps, no more gym music.
Written by a customer while visiting bose.com
Customer Rating
1
I Do Not Recommend
on October 26, 2024
Posted by: Tool4daman
[This review was collected as part of a promotion.] I’m so disappointed. Never thought a product with the Bose name would work so poorly. The sound quality when talking on phone is very poor- I can barely hear the person to whom I’m speaking and they have difficulty hearing me as well. There is also additional feedback people on other end of the line complain about as well. These work worse than cheaper brands I’ve had in the past. I definitely do NOT recommend this product.
Response from bose.comBy Customer Support, October 28, 2024
Thank you for sharing your experience, and I'm sorry to hear that the Quiet Comfort Ultra earbuds haven't met your expectations, especially regarding call quality and feedback issues. If you’re open to troubleshooting, we’d love the chance to help improve your experience. You can reach out to our support team via this link: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Call Volume
on October 26, 2024
Posted by: Nodd NBR
Gender:Male
Length of ownership:1 month
I've had these for a couple weeks or so and I don't get time to use them much. Today was the first time I made a call and I was not impressed with the call volume at all. Too low compared to music volume. So far that's my dislike of these earbuds. My expectations were higher than delivered.
Written by a customer while visiting bose.com
Customer Rating
4
Oh the sound!!!
on October 26, 2024
Posted by: Brenda
Gender:Female
Length of ownership:1 month
I am still learning how to use these.
I have trouble with controlling the volume, probably because I have 68 year old fingers with a brain to match.
The sound is exceptional and the battery lasts a long time.
I do not regret purchasing these.
I have trouble with controlling the volume, probably because I have 68 year old fingers with a brain to match.
The sound is exceptional and the battery lasts a long time.
I do not regret purchasing these.
Written by a customer while visiting bose.com
Customer Rating
2
Low call volume
on October 26, 2024
Posted by: Roberobers
Gender:Male
Length of ownership:1 month
I bought month ago had problem hearing on calls had replaced New one are better but call volume is still not loud as I’m used to. However music sound great no volume problems there can’t understand why call volume low. Other reviews I seen have same issues
Response from bose.comBy Global Customer Service, October 28, 2024
Hi there - I'm glad you're enjoying listening to music on your QuietComfort Ultra Earbuds! If the call volume isn't very loud, try the earbuds with a second device, just to compare performance. Also try placing different types of calls, e.g. Zoom vs a standard phone call. If issues persist, our support team will happily assist you, so do get in touch: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great sound
on October 25, 2024
Posted by: Braxt0n
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] Bought these 2 weeks ago and so far I am loving them between their fit, sound, and noise. That being said sometimes they have problems connecting
Written by a customer while visiting bose.com
Customer Rating
5
Fantastic
on October 25, 2024
Posted by: C7N3M
Gender:Male
Length of ownership:3 months
[This review was collected as part of a promotion.] Fantastic, no complaints! Active noise canceling and transparency are incredible. All of the controls being on each earbud including volume is great!
Written by a customer while visiting bose.com
Customer Rating
4
Good sound quality with a bit of connection issue
on October 25, 2024
Posted by: NR
Gender:Male
Length of ownership:1 year or longer
Sound Quality is good. It is comfortable, but I feel it a bit loose on one of my ears even with the large ear tip. The concern I heard before buying is that it has the connection issue. I fixed that by not allowing the Bose app to access Bluetooth and it seems to work fine.
Written by a customer while visiting bose.com