I bought this about a month ago and they work very well. My music sounds crisp, and the immersion setting is amazing. My only complaint is that I set the mode of my earbuds for aware, and every time I use them, the mode defaults back to quiet, and I have to reset them. I'm sure that there is a setting that I have missed for that, but I haven't been able to find it.
I purchased these about 3 weeks ago. The sound for music is fantastic, however the call reception for the people your calling for some reason there is a lot of background noise. I use the phone a lot, so these won't work for me. I'm Very disappointed! Now I have to figure out the return process.
Response from bose.comBy Customer Support, May 12, 2025
Thanks for sharing your experience, we’re really sorry to hear the call quality hasn’t met your expectations. While we’re glad you’re enjoying the sound quality for music, we understand how important reliable call performance is, especially if you use your phone often. If you’ve decided to return the product, don’t hesitate to reach out if you need help with the process, or in troubleshooting your product.