Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
5
Amazing bass
on April 9, 2025
Posted by: DM
Gender:Male
Length of ownership:1 week
I bought this 2 weeks ago and I’m very satisfied with the item. Bass is amazing. It’s like hearing from a big speaker. Bose is really trusted for sound system.
Written by a customer while visiting bose.com
Customer Rating
5
Great Noise Cancelling Features
on April 18, 2025
Posted by: TM
I deal with severe sensitivity to sudden and sustained loud noises. The Bose Ultra Earbuds noise cancelling feature have made a signfiicant difference.
Written by a customer while visiting bose.com
Customer Rating
5
No HISS or DISTORTION
on May 5, 2025
Posted by: Bob H
Gender:Male
Length of ownership:1 week
I've had my Bose quietcomfort ultra earbuds for about a week. They are the best earbuds I've ever listened to.
I've previously had 2 different Sony NC earbuds. Both of them had this annoying hiss. That hiss made me think I was developing Tinnitis.
When I listen to my new Bose quietcomfort ultra earbuds there is no hiss, no background distortion. All i hear is crystal clear voice and music. I pair my Bose quietcomfort ultra earbuds with my smart TV and enjoy an enhanced audio experience with every movie I watch.
The noise canceling is incredible!
They fit in your ears perfectly and comfortably.
They are a marvel of cutting edge technology.
I absolutely love these earbuds!!!
I've previously had 2 different Sony NC earbuds. Both of them had this annoying hiss. That hiss made me think I was developing Tinnitis.
When I listen to my new Bose quietcomfort ultra earbuds there is no hiss, no background distortion. All i hear is crystal clear voice and music. I pair my Bose quietcomfort ultra earbuds with my smart TV and enjoy an enhanced audio experience with every movie I watch.
The noise canceling is incredible!
They fit in your ears perfectly and comfortably.
They are a marvel of cutting edge technology.
I absolutely love these earbuds!!!
Written by a customer while visiting bose.com
Customer Rating
2
I made a mistake!!!
on May 25, 2025
Posted by: Anonymous
Gender:Male
Length of ownership:6 months
I made a mistake! I had Senniesers and Sony. My finale decision was based on the ANC. It is slightly better but does a weird thing of amplifier very loud sounds i.e. like a lawnmower would be ok until I turn the lawnmower then I get a short blast of sound. They are really cheaply made esp. the case. The unforgiving part thou is losing connection. Where you have to take them out put back in case ect. They do sound great not as good as the Senniesers and the ANC would be good for commuters. Senniesers app. Is far superior too. I currently use both i do like the bose 3d sound aspect as well.
Response from bose.comBy Customer Support, May 27, 2025
Hello And thank you for your review, we are glad to hear you are enjoying the immersive audio of your QuietComfort Ultra earbuds.
Excessively noisy environments such as airplanes taking off, concerts, emergency sirens, and construction zones (among others) can overwhelm the microphones used to monitor external frequencies (part of the ANC technology) causing the headphones to crackle or distort.
Be aware, this can also happen in Quiet and Aware mode, It is important to know these loud environments will not damage the headphones and there is no lasting damage to the product. If you would like to reduce the amount of times this happens we recommend doing your best to move away from the loud noises.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Excessively noisy environments such as airplanes taking off, concerts, emergency sirens, and construction zones (among others) can overwhelm the microphones used to monitor external frequencies (part of the ANC technology) causing the headphones to crackle or distort.
Be aware, this can also happen in Quiet and Aware mode, It is important to know these loud environments will not damage the headphones and there is no lasting damage to the product. If you would like to reduce the amount of times this happens we recommend doing your best to move away from the loud noises.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Sound great when they want to work
on June 16, 2025
Posted by: Jess
Gender:Female
Length of ownership:3 months
Can't stand these they constantly loose connection. They are absolutely garbage and would not recommend these. This is my second pair. Had issues with the first pair as well and it's still the same thing. Go with beats they are better and actually work. The popping sound when these loose connection is super loud and not fun to hear in my ear. The only good thing is the sound when they decide to work.
Response from bose.comBy Customer Support, June 17, 2025
Thanks for sharing your experience, we’re really sorry to hear that you've run into repeated connection issues, even with a second pair. That’s definitely not the experience we want you to have. We understand your frustration and appreciate you giving them another try. For troubleshooting and compatibility questions, please reach out to team at: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Awful and Not Worth The Price
on June 28, 2025
Posted by: Art4477
Gender:Male
Length of ownership:1 month
Listening to music is great! The different modes are great! Microphones are great for people to hear me when I'm on the phone!
Too touch sensitive...I can't adjust them in my ear without turning the music on or off!
When I try to change modes, it will increase the volume instead!
As far as phone calls, I've tried increasing every volume available for this set, but I can just barely hear the person who's talking to me!
Way overpriced for this pair of junk!
Too touch sensitive...I can't adjust them in my ear without turning the music on or off!
When I try to change modes, it will increase the volume instead!
As far as phone calls, I've tried increasing every volume available for this set, but I can just barely hear the person who's talking to me!
Way overpriced for this pair of junk!
Response from bose.comBy Customer Support, June 30, 2025
Hello,
I am glad to hear that you love the sound, modes and mic of your quietcomfort ultra earbuds.
To make sure you are getting the best audio and comfort, also during calls, please check our fit guide: https://bose.life/3uWVAlx
And to understand how the touch controls are working, you can check this article: https://bose.life/409RBjq
Best regards,
Lau - Customer Support
I am glad to hear that you love the sound, modes and mic of your quietcomfort ultra earbuds.
To make sure you are getting the best audio and comfort, also during calls, please check our fit guide: https://bose.life/3uWVAlx
And to understand how the touch controls are working, you can check this article: https://bose.life/409RBjq
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Simple operation. Very pleased
on June 28, 2025
Posted by: Airwolf767
Gender:Male
Length of ownership:1 month
I was surprised at the noise canceling. These are awesome!!!!!!!
Written by a customer while visiting bose.com
Customer Rating
1
Connection issues
on July 6, 2025
Posted by: SS
They keep getting disconnected way too often. Often times while watching a movie, I miss half sentences because the earphones disconnected. Not expected from such an expensive product.
Response from bose.comBy Kelly, Customer Support, July 7, 2025
Thanks for your review. Be sure your product is within 33 feet (10 meters) of the Bluetooth device. If the Bluetooth connection between your system and a connected device (e.g. laptop, smartphone, or Bose app) is intermittent or is lost unexpectedly, try the following:
https://www.boseapac.com/en_in/support/articles/HC799/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our customer service support team for further assistance here:
https://support.bose.com/s/get-help-landing-page?language=en_US
Regards
Jolie - Customer Support
https://www.boseapac.com/en_in/support/articles/HC799/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our customer service support team for further assistance here:
https://support.bose.com/s/get-help-landing-page?language=en_US
Regards
Jolie - Customer Support
Written by a customer while visiting bose.com