Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
5
Bose for the WIN!!!!!
on November 15, 2024
Posted by: B1
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] Unbelievable!!!! Absolutely fantastic product! Made me a Bose fan and ditched Apple!!!🍎
Written by a customer while visiting bose.com
Customer Rating
3
Great but has drawbacks needs an update
on November 15, 2024
Posted by: Anonymous
Gender:Male
Length of ownership:1 year or longer
I love the sound quality and the mode switch, unfortunately I've had various problems where my headphones audio receiver wasn't working and then again where the headphones just wouldn't charge in the case. I got replacements thankfully for free which was a big plus but still. Also I had to wait sometimes over a week without headphones because they wouldn't send them until I sent the broken ones in. I understand why but having to go a week without headphones which are essential to my job as a Bluetooth headset and ear protection was not great. Also there's an issue where the mode you use for the headphones switches between usage of listening to music or phone calls and sometimes just randomly switches. It should just stay in the mode I left it in which has been my biggest source of frustration with regular usage
Other than that superior sound quality and noise cancelllation and comfort.
Other than that superior sound quality and noise cancelllation and comfort.
Response from bose.comBy Customer Service, November 18, 2024
Thanks for your review. We are sorry to hear about the issues you have encountered with your Bose QuietComfort Ultra Earbuds. If you place one or both earbuds in the charging case and keep the lid open, the earbud(s) will remain on. Please make sure to close the case when charging. Here are some things to try:
https://www.bose.co.uk/en_gb/support/articles/HC2487/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our social media support team for further assistance
-Jolie - Customer Support
https://www.bose.co.uk/en_gb/support/articles/HC2487/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our social media support team for further assistance
-Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
on November 15, 2024
Posted by: Neil81
Great;ANC is assume but for calls it picks up alot of background noise.Bose learn something from apple
Written by a customer while visiting bose.com
Customer Rating
1
these suck. don't buy.
on November 14, 2024
Posted by: bill
Gender:Male
Length of ownership:1 month
These are the worst. Big disappointment and downgrade from original qc. The fit is terrible and they always feel like they are going to fall out. I tried all the ear pieces including the special request ones. The Bluetooth connectivity stinks and ot drops mu Samsung phone regularly. Right now I have them in and they just won't turn on.
Response from bose.comBy Customer support, November 14, 2024
Hello Bill and thank you for your review.
We are sorry to hear the earbuds aren't meeting your expectations.
if you are experiencing issues with your Bluetooth connections we suggest resetting the product, you can use this guide to do this.
https://bose.life/3O9DIu8
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
We are sorry to hear the earbuds aren't meeting your expectations.
if you are experiencing issues with your Bluetooth connections we suggest resetting the product, you can use this guide to do this.
https://bose.life/3O9DIu8
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
on November 14, 2024
Posted by: Carlos
I love my quiet comfort ultra earbuds I just wish they had a longer battery life.
Written by a customer while visiting bose.com
Customer Rating
5
Great product
on November 14, 2024
Posted by: djdougd
Gender:Male
Length of ownership:3 months
Excellent product... Sound quality, noise cancelation, fit are excellent!
Written by a customer while visiting bose.com
Customer Rating
5
Excellent product
on November 14, 2024
Posted by: JKBpe
Have several Bose products and all provide exceptional sound quality. Seems like each successive order proves to be even better than the previous order
Written by a customer while visiting bose.com
Customer Rating
5
Better than other earbuds
on November 13, 2024
Posted by: Mikeiam
Gender:Male
Length of ownership:3 months
Superior sound, Clarity, and quality. Very happy!
Written by a customer while visiting bose.com