Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
1
Bad product
on November 19, 2024
Posted by: Bob
Gender:Male
Length of ownership:1 month
Poor quality. Do not buy. Connection to Bluetooth is spotty at best and they do not charge well.
Response from bose.comBy Customer Support, November 19, 2024
Hi Bob,
Please ensure that the stability bands are properly seated to ensure better connectivity and charging. Please follow our guide here: https://bose.life/4fxHLwB
We'd love to help as well, so please reach out: https://bose.life/contact
Nic - Customer Support
Please ensure that the stability bands are properly seated to ensure better connectivity and charging. Please follow our guide here: https://bose.life/4fxHLwB
We'd love to help as well, so please reach out: https://bose.life/contact
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Great out of the box
on November 19, 2024
Posted by: Coco
Gender:Male
Length of ownership:3 months
I have had these for a few months now and the sound quality has drastically reduced already. Out of the box they were great but not so much anymore.
Response from bose.comBy Customer care, November 19, 2024
Hi Coco.
Thank you for your post. We are glad that you find the earbuds' sound great. With regard to the sound quality reduction, it would help if you try playing other audio files as sometimes a certain file type can be the cause of it. If you need further assistance, please feel free to contact us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Thank you for your post. We are glad that you find the earbuds' sound great. With regard to the sound quality reduction, it would help if you try playing other audio files as sometimes a certain file type can be the cause of it. If you need further assistance, please feel free to contact us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Get them!
on November 18, 2024
Posted by: Musiclover
Gender:Male
Length of ownership:1 month
Superior sound, noise reduction, and bass response
Written by a customer while visiting bose.com
Customer Rating
4
Allows Karens to filter through
on November 17, 2024
Posted by: KKG
Gender:Male
Length of ownership:1 month
Decent noise cancelling, but it seems to selective allow voices to filter through (unsure if it's a safety measure). You know the kind ... the loud-speaking Karens holding conversations with themselves or others on airplanes. Also allows annoying rap music played at the gym to filter through.
Earbuds are very sensitive to touch. Wiping my sweat can trigger it accidentally. Wish there was more customization via the app to adjust sensitivity and noise filters.
I had to return and reorder the product since the charging was iffy. Often one or both earbuds wouldn't charge while in the case, unsure if the tolerances are off and the charging contact points weren't touching.
Earbuds are very sensitive to touch. Wiping my sweat can trigger it accidentally. Wish there was more customization via the app to adjust sensitivity and noise filters.
I had to return and reorder the product since the charging was iffy. Often one or both earbuds wouldn't charge while in the case, unsure if the tolerances are off and the charging contact points weren't touching.
Written by a customer while visiting bose.com
Customer Rating
3
Great but could be the best.
on November 17, 2024
Posted by: Mocking planet
Gender:Male
Length of ownership:6 months
I bought the product a few months ago. The audio drivers were fantastic with bose's signature sound. The bass was nice and deep. Audio quality was a 10/10. But here's where things go kinda bad, I faced a lot of connectivity issues, where one of the buds would suddenly go off. And there was this popping sound sometimes whenever I walked briskly. For an at home listening experience, these work fantastic. The active noise cancellation was simply the best I've ever seen. Battery life is great, gets the job done. Ergonomics are comfy, the buds sit well.
Response from bose.comBy Customer Support, November 18, 2024
Hello and thank you for your review!
We are glad to hear you are enjoying Bose's signature sound!
We are sorry to hear that you are facing challenges with your Ultra earbuds Bluetooth.
Here are a few things to try if the issue still persists.
https://bose.life/3CA05X9
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks,
Jack - Bose Customer Support
We are glad to hear you are enjoying Bose's signature sound!
We are sorry to hear that you are facing challenges with your Ultra earbuds Bluetooth.
Here are a few things to try if the issue still persists.
https://bose.life/3CA05X9
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks,
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
on November 17, 2024
Posted by: Marc
Gender:Male
Length of ownership:1 year or longer
Great product. I highly recommend if you are looking for earbuds.
Written by a customer while visiting bose.com
Customer Rating
2
Not too happy
on November 17, 2024
Posted by: Boasbose
Gender:Male
Length of ownership:6 months
The connection is not stable and the microphone does not work as well as I thought, the person on the other side of the line has a hard time listening because they either cut off of muffle too much, often I have to disconnect and use the phone normal or put the call on speaker
Response from bose.comBy Customer Support, November 18, 2024
Hi there,
I'd recommend making sure that the earbuds are correct worn in the ears, as if they aren't correctly worn it can affect the microphones pick up. Please follow our guide here: https://bose.life/48V8oci
Further try following our guide for help with the connection issues available here: https://bose.life/3Ohp6Ja
Please also reach out to us as we'd love to help: https://bose.life/contact
Nic - Customer Support
I'd recommend making sure that the earbuds are correct worn in the ears, as if they aren't correctly worn it can affect the microphones pick up. Please follow our guide here: https://bose.life/48V8oci
Further try following our guide for help with the connection issues available here: https://bose.life/3Ohp6Ja
Please also reach out to us as we'd love to help: https://bose.life/contact
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
First rate product
on November 17, 2024
Posted by: Frankgee2507
These are the best earbuds I have owned. The fit is perfect, and the audio is second to none. It is difficult to imagine how a product can be improved, but Bose has done it yet again.
Written by a customer while visiting bose.com