Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
5
Comfort, sound and style
on November 22, 2024
Posted by: Matt r
Gender:Male
Length of ownership:1 month
The best head phones I’ve ever worn. I do not think these will ever be topped
Written by a customer while visiting bose.com
Customer Rating
1
Terrible sizing
on November 22, 2024
Posted by: RonZ
Gender:Male
Length of ownership:6 months
I've had all the previous quiet comfort buds, since the wired sport ones. These are the least comfortable, most likely to fall out buds I've ever had. I tried every tip with no luck. Great sound, great noise cancellation, decent touch controls, reasonable battery life, but none of it means anything if they fall out.
Response from bose.comBy Customer Care, November 23, 2024
Hi Ron.
Thank you for your post. If the supplied tips and stability bands don't fit you, worry not as we do have alternate sizes sold as accessories. Here is the link, https://bose.life/47OSdLv. If you need further assistance, don't hesitate to get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Thank you for your post. If the supplied tips and stability bands don't fit you, worry not as we do have alternate sizes sold as accessories. Here is the link, https://bose.life/47OSdLv. If you need further assistance, don't hesitate to get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Nothing positive here
on November 22, 2024
Posted by: Al29
Gender:Male
Length of ownership:1 year or longer
The app is terrible The earbuds cut in and out and then shut off. You must wait several minutes to be useful again. I would not buy again. I very disappointed.
Response from bose.comBy Customer Support, November 25, 2024
Hello,
I am sorry to hear that your QuietComfort Ultra Earbuds are not working as expected.
If you are still experiencing this intermittent audio issue, please try to fully reset the earbuds following these steps: https://bose.life/3zZSQHf
If you need further assistance, you can always contact our support team: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
I am sorry to hear that your QuietComfort Ultra Earbuds are not working as expected.
If you are still experiencing this intermittent audio issue, please try to fully reset the earbuds following these steps: https://bose.life/3zZSQHf
If you need further assistance, you can always contact our support team: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Exactly as advertised!
on November 22, 2024
Posted by: Doc
Gender:Male
Length of ownership:1 year or longer
I've had them for a few yrs now. Absolutely love the ability to get Bose sound and noise cancellation without over the ear phones.
Written by a customer while visiting bose.com
Customer Rating
1
Check other options before buying
on November 22, 2024
Posted by: KD
Gender:Male
Length of ownership:1 year or longer
Sound quality, ultimate. Bluetooth connection? Doens't connect automatically sometimes. Connection drops sometimes. Mic quality? Other side of the phone cannot hear me because it picks up EVERTHING AROUND YOU.
Response from bose.comBy Customer Support, November 22, 2024
Hi there,
It is awesome to see that your like the ultimate sound quality of the earbuds. Make sure that the earbuds are correctly worn and aligned to ensure the best mic pick up following my guide here: https://bose.life/4hR4Uf0
Please also try the steps on our support page to help with the Bluetooth connection, the guide can be found here: https://bose.life/40N0oYF
We'd love to also help you with the earbuds, so reach out to us: https://bose.life/contact
Nic - Customer Support
It is awesome to see that your like the ultimate sound quality of the earbuds. Make sure that the earbuds are correctly worn and aligned to ensure the best mic pick up following my guide here: https://bose.life/4hR4Uf0
Please also try the steps on our support page to help with the Bluetooth connection, the guide can be found here: https://bose.life/40N0oYF
We'd love to also help you with the earbuds, so reach out to us: https://bose.life/contact
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great
on November 22, 2024
Posted by: grandpamoreyx7
Gender:Male
Length of ownership:1 month
I've extremely impressed with Bose earbuds, I've always got over ear and was afraid these would fall out but they don't and great sound, I have android phone I use and they are quick pairing and wonderful features
Written by a customer while visiting bose.com
Customer Rating
2
Disconnects and popping sounds.
on November 22, 2024
Posted by: Waydrunk
Gender:Male
Length of ownership:6 months
Frequently disconnects. Sometimes one bud sometimes both. Periodic popping sounds that are very uncomfortable.
Response from bose.comBy Customer Support, November 22, 2024
Hi there,
Please reach out to us for help with your earbuds, as we'd love to help you with them: https://bose.life/contact
Nic - Customer Support
Please reach out to us for help with your earbuds, as we'd love to help you with them: https://bose.life/contact
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
won't stay connected
on November 22, 2024
Posted by: AJ
Gender:Male
Length of ownership:1 month
The sound cuts out after about 15 minutes I have to reconnect to Galaxy s10e. The phone says it's connected but it's not. It does not happen with other earbuds that I have
Response from bose.comBy Customer Care, November 22, 2024
Hi AJ.
Thank you for your post. I am sorry to hear that you are experiencing disconnection with your earbuds. Please follow the steps here to address the issue. https://bose.life/3UdVqQu. If you need further assistance, don't hesitate to get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Thank you for your post. I am sorry to hear that you are experiencing disconnection with your earbuds. Please follow the steps here to address the issue. https://bose.life/3UdVqQu. If you need further assistance, don't hesitate to get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Written by a customer while visiting bose.com