Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
1
High Quality Sound but Unreliable Product
on November 23, 2024
Posted by: Nathan1902
Gender:Male
Length of ownership:1 year or longer
Occasionally 1 earbud stops working, even on full charge. Very finicky product that only sometimes works. Sound is good and clear when it does work. Noise canceling is fairly effective (again when both buds are working). Plastic case feels like it should be paired with cheap $30 ear buds.
Response from bose.comBy Global Customer Service, November 25, 2024
I'm sorry to hear that one of your earbuds stops working sometimes, Nathan! So we can get you enjoying the Bose sound and noise cancelling on both earbuds again, try rebooting your connected mobile device, as this can help. Also test your earbuds in a different environment, in case your current environment contains lots of other wireless signals, which can cause interference. If you still require assistance, please contact us here: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great, except for noise callers hear
on November 23, 2024
Posted by: Andrew J
Length of ownership:6 months
Great update in so many ways for those of us with audio sensory challenges. However, unlike the predecessor to these earbuds, callers on the other end hear all of the noises around me (I don't), which means I can only make/receive calls in relatively quiet environments. Not a deal breaker for me, as I prefer making calls without distractions around me.
Written by a customer while visiting bose.com
Customer Rating
3
Good but expect more the price
on November 23, 2024
Posted by: Hn
Gender:Male
Length of ownership:1 month
Not what I expected from Bose main use is workout and they feel heavier than the Bose sport. Not satisfied with the quality
Response from bose.comBy Global Customer Service, November 25, 2024
I'm sorry to hear you're not quite happy with the in-ear comfort of your QuietComfort Ultra Earbuds. While your buds may feel different from your previous set, we're confident you'll get used to them quickly, and will soon hardly notice that they're in thanks to the different combinations of eartip and stability band available to you. If we can assist you with any other quality-related issues, please don't hesitate to reach out here: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Awesome!
on November 23, 2024
Posted by: Mike P
Gender:Male
Length of ownership:3 months
Great audio quality. Immersion mode is awesome. Touch controls are a little to sensitive when working out or wearing headphones while working on outdoor equipment.
Written by a customer while visiting bose.com
Customer Rating
2
A once great product made worse.
on November 23, 2024
Posted by: Arphaxod
Gender:Male
Length of ownership:6 months
Constant connection problems. Cycles through modes when wearing a cap over ears. Poor upgrade from previous model.
Response from bose.comBy Global Customer Service, November 25, 2024
I'm sorry to hear you're having a lot of connection problems with your QuietComfort Ultra Earbuds! Try rebooting your mobile device, and try using the earbuds in a different room or environment, in case signal interference may be an issue. So that we can see whether wearing your headgear may be involuntarily changing your settings, please contact our support team here: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Good but slippery.
on November 23, 2024
Posted by: Icebuds
Gender:Male
Length of ownership:6 months
Falls out of my sweaty ears, but 8 haven't lost them yet. Sound is excellent
Written by a customer while visiting bose.com
Customer Rating
3
Fair but much room for improvement
on November 23, 2024
Posted by: MJ
Gender:Female
Length of ownership:1 year or longer
I love the quality and sound. However, there are frequent issues with connection. It could be one earbud that doesn't connect, the earbuds won't disconnect from one device to another, or constant needs to updates, clearing of "memory" or something random, like the sound timing is off between earbuds and I get an echo effect. Very frustrating. I spend a lot of time getting them to work properly. I should not have to do this...especially for as much as I paid for them.
Response from bose.comBy Customer Service, November 25, 2024
Thanks for your review. We are pleased to hear you have enjoyed the sound quality. The Bose QuietComfort Ultra Earbuds utilize both passive and active noise reduction technologies. We kindly invite you to visit our support page for some troubleshooting steps here:
https://www.bose.co.uk/en_gb/support/articles/HC799/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our social media support team for further assistance.
Regards
-Jolie - Customer Support
https://www.bose.co.uk/en_gb/support/articles/HC799/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our social media support team for further assistance.
Regards
-Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Over priced for the quality!
on November 23, 2024
Posted by: Greg Stroud
2nd pair still have issues with charging! Although the sound is great when these work, they are not very loud!
Response from bose.comBy Global Customer Service, November 25, 2024
Hi Greg, I'm sorry to hear your QuietComfort Ultra Earbuds are having charging and volume issues. Make sure the volume in your mobile device (and in the app you're using, if applicable) is turned up sufficiently. As for the charging issues, make sure the stability bands are aligned correctly, so the earbuds fit in the charging case correctly. Also make sure to close the case when charging the buds. If issues persist, our support team will be happy to help you: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Customer Support
Written by a customer while visiting bose.com