Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
4
Impressed with fit and sound quality.
on November 24, 2024
Posted by: Ben
Gender:Male
Length of ownership:1 month
It took me a while to pull the trigger on this. I've always had the Apple Airpods pro, and in the past, a few different earbuds. My problem has always been them not staying in my ears securely. I'm a music fan, and airpods sound quality is just meh. These solve all those problems. I do wish I can connect 2 bluetooth device at the same time, and auto txt read to me like airpods..... But the sound quality itself makes up for those missing functions since I only have them on in the gym or during long travel.
Written by a customer while visiting bose.com
Customer Rating
5
Great sound
on November 24, 2024
Posted by: Jeff K
Gender:Male
Length of ownership:3 months
I've had these earbuds for about 2 months now. I have used several different types of headphone type products. When it comes to sound, comfort, and functionality the Bose quiet comfort have stood alone. No product I have used even comes close. The interface in how they connect and stay connected has been another matter. Maybe it's the Android platform, or the model of mobile phone I use. I seem to experience random, inconsistent disconnections between my phone and the ear buds. Overall, they have been amazing and I have no regrets on my choice of purchase.
Written by a customer while visiting bose.com
Customer Rating
1
Defective
on November 24, 2024
Posted by: Dimitri
Gender:Male
Length of ownership:1 year or longer
Have to keep returning it after a month. After a month one of the earbuds has constant static that never goes away. I wear them to the gym every day and I think the sweat is causing the problem. These are not water resistant aa advertised
Response from bose.comBy Customer Support, November 25, 2024
Hi Dimitri, thanks for your feedback regarding the QC Ultra Earbuds. I'm sorry to hear you've had issues with static. That's certainly not something we see reported, so the fact you have experienced it on more than one occasion is unusual. The buds carry an IPX4 ingress protection rating. That means they have protection against splashes of water.
If you need any further assistance, do reach out to us https://bose.life/3ET4mCs. We'll be happy to help.
Jeff - Customer Support
If you need any further assistance, do reach out to us https://bose.life/3ET4mCs. We'll be happy to help.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Amazing features
on November 24, 2024
Posted by: Tdp 20201
Gender:Male
Length of ownership:3 months
I bought a few mothes ago super good quality sometimes they do randomly disconnect but I’m sure that will fix nois canceling is very very good barley hear the mower when I’m mowing
Written by a customer while visiting bose.com
Customer Rating
4
Good earbuds, good sound, but with some drawbacks.
on November 24, 2024
Posted by: Agent0013
Gender:Male
Length of ownership:3 months
My first Bose earbuds. I finally found buds which fits my non standard ears. Noise canceling is good. Sound quality is perfect. Aware mode is very useful when you don't want to remove earbuds to hear something, and it sounds amazing. Battery runtime is more than enough for me. But there are some drawbacks as well. There is no way to fully turn off noise canceling, leading to very unpleasant listening in windy or sudden pressure change conditions (like when big door closes behind you in quite small room), and some digital noise in left earbud (widely known problem for now, problem is in earbuds hardware). Overall I'm satisfied, but expected a bit better experience for the price and that reputable brand.
Written by a customer while visiting bose.com
Customer Rating
3
Great anc and sound
on November 24, 2024
Posted by: Reagan
Use this for a year now since the release on March 2023. Sound is great noise canceling is great however have to work better improvment on software, voice or mic call quality and design as size of the buds cause pain over long haul use
Response from bose.comBy Global Customer Service, November 25, 2024
Hello, its great to hear you feel the sound is great on these. These are designed to be great on calls, there are steps here https://bose.life/497lMKq to ensure these work great and have good sound pickup.
There is guidance here to help you with wearing and adjusting the earbuds bose.life/4hR4Uf0 for a great fit.
Thanks
Mike - Customer Support
There is guidance here to help you with wearing and adjusting the earbuds bose.life/4hR4Uf0 for a great fit.
Thanks
Mike - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Helps with my hearing sensitivity.
on November 24, 2024
Posted by: Edmond
Gender:Male
Length of ownership:3 months
Sound and features are great. They are easy to operate and can easily switch from the different sound modes. I especially like the noise cancelling feature.
Written by a customer while visiting bose.com
Customer Rating
3
Not bad
on November 23, 2024
Posted by: Big j
Gender:Male
Length of ownership:3 months
They are ok .. the noise cancelation is ok i can still hear stuff... also while im.using them they sound normal then jump to stero mode momentarily
Response from bose.comBy Customer Support, November 25, 2024
Thank you for sharing your thoughts! We're glad to hear you're finding value in the earbuds, but we’re sorry to learn about the issues you’ve experienced with noise cancellation and the sound shifting unexpectedly. These aren't typical behaviors, and we'd like to help resolve them. If you haven’t already, please ensure your earbuds are updated to the latest firmware via the Bose app, as updates often address performance issues. If the problem persists, feel free to reach out to our support team for assistance via: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com