Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4 out of 5
4.4
(2,820 Reviews)
Open Ratings Snapshot
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
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Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
3 out of 5
3
Bose vs Sumsung
on May 25, 2025
Posted by: JW
I found that I needed to change the ear pieces, I am disappointed that the one piece that really helps them work is a consumable and only one pair was provided in my size. I have three pairs of Headphones and these ear buds, I do not think the earbuds stack up to Bose quality or reputation. My6 Samsung earbuds have better sound and sealing in the ears. Sad to say the Bose fall short for me.
Response from bose.comBy Customer Support, May 26, 2025
Thanks for your feedback. We're sorry to hear the earbuds didn’t meet your expectations, especially in comparison to your other devices. Fit can definitely affect both comfort and sound quality, and we understand the frustration around limited eartip sizes. We appreciate you giving them a try, and if you would like further assistance, please reach out to our team. They can help with information on additional ear tip sizes or troubleshooting.

Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4 out of 5
4
Nice in general
on May 24, 2025
Posted by: Wayo0318
Gender:Male
Length of ownership:1 month
I I purchased the ear buds a few weeks ago for my wife for Mother’s Day and it seams they are not loud enough.
Written by a customer while visiting bose.com
Customer Rating
2 out of 5
2
Not a good product
on May 22, 2025
Posted by: Bobose
Not one month after I bought this, there's white noise coming out of the right earphone more during aware mode. I tried the troubleshooting tips they provided but nothing worked. I know this white noise won't be heard when using quiet and immersion modes. Will have to return.
Response from bose.comBy Customer Support, May 22, 2025
Hello, we always aim for the highest quality products, so this is unusual to hear. It can be normal to hear a faint mosquito like digital audio artifact when in a quiet environment, not listening to music, and ANC is on high. You can follow the guidance here
https://bose.life/4hcoC4n to ensure the best sound from your earbuds.
Thanks
Mike - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5 out of 5
5
Sound
on May 22, 2025
Posted by: Lizz
Gender:Female
Length of ownership:1 year or longer
I just love all Bose products down to the ear buds to the headphones. The quality and the sound is magnificent.
Written by a customer while visiting bose.com
Customer Rating
3 out of 5
3
Disappointed
on May 21, 2025
Posted by: matt
Gender:Male
Length of ownership:1 week
In general, it’s the user experience that disappoints, sound quality is as expected from Bose.
Sound quality is great when working.
Frequent issues with one bud going out or they get slightly out of sync. Sometimes only one bud will activate when putting them in. Seems to be clunky experience when switching between music and a phone call.
Response from bose.comBy Customer Support, May 21, 2025
Hello Matt, and thank you for your review.

We are glad to hear that you are enjoying the Sound of your QuietComfort Ultra earbuds!
Here are a few things to try if your earbuds do not connect https://bose.life/4mwYpAk

If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport

Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5 out of 5
5
Great for everyday doing with quality
on May 21, 2025
Posted by: Anonymous
Gender:Male
Length of ownership:1 month
Buy it 2 weeks ago. Overall excellent. Used in home, light exercise, in a Mall and walking. Everything doing great. Superb noise cancellation and quality. Isolation was full done.
Written by a customer while visiting bose.com
Customer Rating
3 out of 5
3
The hardware is fantastic but app sucks
on May 21, 2025
Posted by: CJ
Length of ownership:1 month
I have been using these earbuds for about three weeks and I enjoy their fit and sound. I have no issue with the headphones themselves but I find the companion app to be totally unusable. The level of settings customization is superficial at best. The user interface has buttons that do literally nothing or lead to menus that do nothing. The app was so bad it interfered with the ability of the headphones to pair properly to devices that had it installed. I cannot understate how bad my experience was, I thought the headphones were defective and was considering returning them. As soon as I realized it was the problem and stopped using it (uninstalled it) ALL of my problems with the headphones ceased. Since then I have had a great experience with the headphones.
Response from bose.comBy Customer Support, May 21, 2025
Hello CJ, we are glad to hear you are enjoying the Fit and Sound of the earbuds.

If you are still experiencing any issue with the app or If you run into any further issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport

Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5 out of 5
5
Greatest headphones ever
on May 20, 2025
Posted by: Spanky
Gender:Male
Length of ownership:1 month
The best headphones I've ever tried I would absolutely buy them again
Written by a customer while visiting bose.com
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