Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
5
Amazing
on November 25, 2024
Posted by: Gcea
Gender:Male
Length of ownership:1 month
I got these as an upgraded replacement for my old earbuds that were under warranty and they are amazing.
Written by a customer while visiting bose.com
Customer Rating
3
I expected (much) better.
on November 25, 2024
Posted by: Cloverdale
Gender:Male
Length of ownership:1 month
Honestly, I expected better. The sound quality is decent, but there are always high pitches coming from the sound canceling. It is often worse than the sound being canceled. There is no option to find lost earbuds, which every brand I have used in the past have. Lastly, the case is lightweight plastic that feels really cheap. Every time I put these on, I feel like I am using some garbage Wal-Mart.
Response from bose.comBy Customer Support, November 25, 2024
Hello, thanks for leaving your thoughts regarding the QC Ultra Earbuds. It's great to hear you were impressed by the sound quality, but I'm sorry to hear you were not impressed by the material quality of the product. With the high-pitched sound you mentioned, this isn't something we've seen reported but if you need any assistance, please do not hesitate to get in touch via https://bose.life/3ET4mCs.
Jeff - Customer Support
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
TBD
on November 25, 2024
Posted by: Happy ears
I replaced my previous Bose Ear Buds with the Bose QuietComfort Ultra Earbuds and very happy with the sound quality and noise cancelling capabilities, but not so happy with the fit. I do need to play with the different earpieces available but have had the buds fall out of my ears several times and they feel like they are not snug.
Response from bose.comBy Customer Support, November 26, 2024
Hello, thanks for leaving your initial thoughts of the QC Ultra Earbuds. It's fantastic to hear how you've been blown away by the sound quality and noise cancellation capabilities of the buds, but I'm disappointed to hear how you've found it difficult to obtain a good fit when wearing them.
Our Ultra Earbuds ship with 3 included tip sizes, they range from the medium size that is installed out of the box, and an additional small, and large size. It's worth noting that our ears are not always symmetrical, therefore you may need a large for one side, but a medium for the other. I'd encourage you to try this out to see if you can find a better fit. If that doesn't help, we offer alternate size tips on our website here: https://www.bose.com/p/accessories/bose-quietcomfort-ultra-earbuds-alternate-sizing-kit/CMWB-QCUE-AL-EARTIPKIT.html?dwvar_CMWB-QCUE-AL-EARTIPKIT_color=WHITE+SMOKE&dwvar_CMWB-QCUE-AL-EARTIPKIT_productSize=SIZE+EXTRA+SMALL+TIPS%2C+EXTRA+LARGE+TIPS%2C+0+L%2FR+BANDS%2C+AND+4+L%2FR+BANDS&quantity=1.
Jeff - Customer Support
Our Ultra Earbuds ship with 3 included tip sizes, they range from the medium size that is installed out of the box, and an additional small, and large size. It's worth noting that our ears are not always symmetrical, therefore you may need a large for one side, but a medium for the other. I'd encourage you to try this out to see if you can find a better fit. If that doesn't help, we offer alternate size tips on our website here: https://www.bose.com/p/accessories/bose-quietcomfort-ultra-earbuds-alternate-sizing-kit/CMWB-QCUE-AL-EARTIPKIT.html?dwvar_CMWB-QCUE-AL-EARTIPKIT_color=WHITE+SMOKE&dwvar_CMWB-QCUE-AL-EARTIPKIT_productSize=SIZE+EXTRA+SMALL+TIPS%2C+EXTRA+LARGE+TIPS%2C+0+L%2FR+BANDS%2C+AND+4+L%2FR+BANDS&quantity=1.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great sound
on November 25, 2024
Posted by: Tluvlee
Gender:Female
Length of ownership:1 month
I brought this about a month ago the sound quality is awesome but the talk quality is extremely lacking
Written by a customer while visiting bose.com
Customer Rating
5
The noise canceling is fantastic
on November 25, 2024
Posted by: Tunnlbudds
Length of ownership:1 year or longer
I have two pairs of the quiet comfort earbudds, they are working well, love them, the reason that I have two is I have tinnitus, so I wear them every night, unfortunately the one set will not last all night long.
Written by a customer while visiting bose.com
Customer Rating
2
I'm disappointed with the sketchy performance.
on November 25, 2024
Posted by: Paul
Gender:Male
Length of ownership:1 year or longer
Maybe my expectations were too high. I have so many Bose products that I have enjoyed for many years. These ultra earbuds constantly get out of sync or just lose the bluetooth connection. The case won't charge if the buds are slightly out of alignment. I can't get a good fit in my ear. As always the tech is amazing, I really like the noise canceling and immersion.
Response from bose.comBy Global Customer Service, November 25, 2024
Hello, it's great to hear that you are a bose fan, and have enjoyed our products for many years.
We always aim for the highest quality products so it's great to hear you like the noise-cancelling of these earbuds. You can find guidance here https://bose.life/3ZjzSVM to ensure your earbuds work perfectly as they should.
Thanks
Mike - Customer Support
We always aim for the highest quality products so it's great to hear you like the noise-cancelling of these earbuds. You can find guidance here https://bose.life/3ZjzSVM to ensure your earbuds work perfectly as they should.
Thanks
Mike - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Immersive audio
on November 25, 2024
Posted by: Bass bumpers
Love them, but unfortunately I've had to replace them twice, they kept losing connection, third pair hasn't done that so far
Written by a customer while visiting bose.com
Customer Rating
2
Great sound, but glitchy
on November 25, 2024
Posted by: Nate
I purchased two pairs of these and both have had problems. There was a crackling in the first pair and it would randomly disconnect, the second pair also randomly shuts off sometimes and will make a loud click and disconnect for a few minutes. The earbuds are super comfortable and sound really good. And stay in my ear while mountain biking. Also, I've had problems with both pair when listening to a podcast will not stay paused it'll automatically start playing one second after pausing. There's a lot of great things about these headphones but there's also some frustrations. Right now the right bus stopped working. It'll probably randomly start working tomorrow.
Response from bose.comBy Customer Support, November 25, 2024
Thank you for your review, and we’re truly sorry to hear about the issues you've been experiencing with both pairs of earbuds. It’s great to know that the sound quality and comfort are working well for you, but we understand how frustrating the glitches and connectivity problems can be.
To help address these issues, we suggest making sure your earbuds are updated with the latest firmware via the Bose Music app. If the problems persist, please reach out to our support team for assistance via this link: https://bose.life/globalcontact
Kind Regards,
Eric V. - Customer Support
To help address these issues, we suggest making sure your earbuds are updated with the latest firmware via the Bose Music app. If the problems persist, please reach out to our support team for assistance via this link: https://bose.life/globalcontact
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com