Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
5
98 over 100
on November 26, 2024
Posted by: B
Gender:Male
Length of ownership:3 months
These are my go to set. Love changing the modes and letting the rest of the world fade away.
Written by a customer while visiting bose.com
Customer Rating
1
TERRIBLE
on November 26, 2024
Posted by: Blue Moon
Gender:Female
Length of ownership:3 months
At times when using the left earbud, I can hear the person however they are unable to hear me. At times the volume is low. NOT HAPPY AT ALL!!!
Response from bose.comBy Customer Support, November 26, 2024
Hi there,
If the microphones are not picking up your voice and the volume is low, this indicates the earbud is incorrectly angled when worn. Please follow our guide to get the best fit here: https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka0Pb00000053QHIAY&language=en_US
You can also reach out if you need help: https://bose.life/contact
Nic - Customer Support
If the microphones are not picking up your voice and the volume is low, this indicates the earbud is incorrectly angled when worn. Please follow our guide to get the best fit here: https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka0Pb00000053QHIAY&language=en_US
You can also reach out if you need help: https://bose.life/contact
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Nice, but...
on November 26, 2024
Posted by: Jcs1951
Constantly losing connection on computer.........
Response from bose.comBy Customer Support, November 26, 2024
We’re sorry to hear about the connectivity issues you’re experiencing . This isn’t the experience we want for our users. We recommend ensuring your device’s firmware and Bluetooth drivers are up to date, as this often resolves such problems. If the issue persists, please don’t hesitate to reach out to our support team via: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Poor quality product and often defective
on November 26, 2024
Posted by: Chris
Gender:Male
Length of ownership:3 months
I bought these a month ago and so far have had to return one pair because they were defective (crackling noise in one side heard constantly). The second replacement pair I've received has experienced the same problem after 3 weeks of use. So sad...Bose used to have quality products but these were so disappointing.
Response from bose.comBy Customer Support, November 26, 2024
Thank you for sharing your experience. We’re truly sorry to hear about the repeated issues you’ve faced with your earbuds. This is certainly not the quality we strive for, and we understand how disappointing this must be. Please don’t hesitate to reach out to our support team, we’d like to assist in resolving this for you. You can reach out to us using this link: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Nice early Christmas
on November 25, 2024
Posted by: Karl with a K
Gender:Male
Length of ownership:1 month
My wife got these for me as an early Christmas gift. They have been very good to listen to a variety of music. I have not used them to take calls yet but will review that at some later date.
Written by a customer while visiting bose.com
Customer Rating
5
Best online it's category
on November 25, 2024
Posted by: Henry
Gender:Male
Length of ownership:1 month
Bested other earbuds and found it better and comfy than headphones.
Written by a customer while visiting bose.com
Customer Rating
2
Caution!!!
on November 25, 2024
Posted by: Chris
I bought this product with high hopes. The call quality deserves zero stars!!! I barely use them now because when I do people complain about the surrounding noise. The sound from the smallest things is amplified. The sound quality for music is great but my headphones randomly disconnects.
Response from bose.comBy Customer Support, November 26, 2024
Hi Chris, thanks for leaving your thoughts of the QC Ultra Earbuds. I'm sorry to learn you were disappointed by the quality of phone calls. Usually, microphones picking up audio would be seen as a good thing, but in this instance I can totally appreciate why you were left frustrated.
The key reason why external sounds are likely picked up all comes down to how the buds are installed in the ear. The microphones are directional so the buds need to be installed in the ear in a manner that results in the microphones at the bottom pointing directly towards your mouth. You can learn more about fit here: https://www.bose.co.uk/en_gb/support/articles/HC2656/productCodes/QCUE-HEADPHONEIN/article.html#:~:text=Insert%20the%20earbud%20so%20the,rests%20against%20your%20ear%20ridge..
With disconnections, there are a number of reasons why this could occur including corrupted pairings, and being too far from your source device. I'd encourage you to keep the source device close by during use, and performing fresh connections if the problem occurs. See this link for more troubleshooting tips: https://www.bose.co.uk/en_gb/support/articles/HC799/productCodes/QCUE-HEADPHONEIN/article.html.
Still need assistance? We're here to help! https://bose.life/3ET4mCs
Jeff - Customer Support
The key reason why external sounds are likely picked up all comes down to how the buds are installed in the ear. The microphones are directional so the buds need to be installed in the ear in a manner that results in the microphones at the bottom pointing directly towards your mouth. You can learn more about fit here: https://www.bose.co.uk/en_gb/support/articles/HC2656/productCodes/QCUE-HEADPHONEIN/article.html#:~:text=Insert%20the%20earbud%20so%20the,rests%20against%20your%20ear%20ridge..
With disconnections, there are a number of reasons why this could occur including corrupted pairings, and being too far from your source device. I'd encourage you to keep the source device close by during use, and performing fresh connections if the problem occurs. See this link for more troubleshooting tips: https://www.bose.co.uk/en_gb/support/articles/HC799/productCodes/QCUE-HEADPHONEIN/article.html.
Still need assistance? We're here to help! https://bose.life/3ET4mCs
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great Sound and Noise Cancellation
on November 25, 2024
Posted by: Nobelman
Gender:Male
Length of ownership:1 year or longer
I bought these as gift to my sister because this is my second pair of Bose noise canceling earbuds and the new immersion feature are fantastic. We both appreciate high fidelity and I knew she would enjoy them as much as I do.
Written by a customer while visiting bose.com