Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
3
Good sound, could use improvements
on November 28, 2024
Posted by: Mm2024
Gender:Male
Length of ownership:1 month
I bought these a few weeks ago after reading good reviews about the sound quality, which did not disappoint. Unfortunately, one of the earbuds quickly developed an occasional scratchy noise, even when everything is quiet. They are also slower to connect to my phone than other Bluetooth earbuds I have owned, and occasionally drop connection. They are comfortable to wear.
Response from bose.comBy Customer Service, November 29, 2024
Thanks for your review. We are glad to hear you are a fan of Bose sound. Immersive Audio allows you to hear audio as if it were coming from beyond your QuietComfort Ultra Earbuds, thereby allowing for a more spacious, natural listening experience. Be sure the earbuds are being worn properly. Proper fit is important for product comfort and performance.
If the orientation is incorrect it could lead to poor audio or mic performance. We kindly invite you to visit our support page for some troubleshooting steps here:
https://www.bose.co.uk/en_gb/support/articles/HC2495/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our social media support team for further assistance.
Regards
-Jolie - Customer Support
If the orientation is incorrect it could lead to poor audio or mic performance. We kindly invite you to visit our support page for some troubleshooting steps here:
https://www.bose.co.uk/en_gb/support/articles/HC2495/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our social media support team for further assistance.
Regards
-Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great product
on November 28, 2024
Posted by: Merph
Gender:Male
Length of ownership:3 months
Great product. After downloading the app and adjusting the sound with the different options. The sound is incredible. The best audio products are 100% BOSE.
Written by a customer while visiting bose.com
Customer Rating
4
on November 28, 2024
Posted by: Macintoz
I bought this month and this is better than the product before but have to improved because the rival product competition so closed
Written by a customer while visiting bose.com
Customer Rating
4
I REALLY wanted to love them!
on November 28, 2024
Posted by: Dana555
I REALLY wanted to love these. The sound is incredible! There are so many things to love, but I really think my ears are weird. They are just not comfortable, which has been a problems with every earbud I've tried. I've tried all the different adjustment bands, but they still hurt my ears. I have really noisy parrots, but I think I may try to trade them in for the Open Earbuds at this point, even if I do have to occasionally pause my audiobooks. I tried on a friend's pair, and I can barely tell they are there. She had them on music, which sounded great, but you could still hear fine to talk to people at work. Not sure what that will be like with audiobooks, but I'm going to have to go for comfort.
Written by a customer while visiting bose.com
Customer Rating
1
NEED HELP FIGURING OUT WHY THESE WONT WORK FOR ME!
on November 28, 2024
Posted by: Lps1298
Gender:Female
Length of ownership:1 week
I can't give 0 stars. The ONE TIME I got them connected to my phone, they were amazing. But it's almost impossible to get them connected to my phone for some reason, no matter which app or if I'm using just regular bluetooth.
Response from bose.comBy Customer Support, December 1, 2024
Hello, thanks for leaving your thoughts on the QC Ultra Earbuds. It's disappointing to hear that you've had difficulties connecting the buds to your phone. Once they have been paired, the next time you wish to use them, you do not need to go through any set up process. Assuming Bluetooth is powered on, on the smartphone, you simply open the case, take the buds out, insert them in the ears and you should be good to go. If that's not happening, please reach out to us https://bose.life/3ET4mCs and we'll be happy to help.
Jeff - Customer Support
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Extraordinary noise cancellation
on November 27, 2024
Posted by: hearing buddy
Excellent noise cancellation!!!!! Road noise , loud noises etc comes to a stop !
This is a tool that will stop progression of hearing loss and reduce worsening of tinnitus( ringing in the ears).
This is a tool that will stop progression of hearing loss and reduce worsening of tinnitus( ringing in the ears).
Written by a customer while visiting bose.com
Customer Rating
1
Do not rexomended
on November 27, 2024
Posted by: Yog123
Gender:Male
Length of ownership:1 year or longer
Getting disconnected most of the time with devices
Response from bose.comBy Customer support, November 30, 2024
Hello, on our support website we have recommended troubleshooting that can help if your QC Ultra earbuds are disconnecting. You can view these here: https://bose.life/3UdVqQu. Should you need additional support, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
5
Best earbuds yet!
on November 27, 2024
Posted by: Dragontamer
Gender:Male
Length of ownership:1 week
Amazing quality, really loud! Volume control on the earbud! These are great!
Written by a customer while visiting bose.com