Thanks for your feedback on the QC Ultra Earbuds. It's great to hear you were impressed by the sound quality but it's disappointing to learn you had issues with losing connection to your phone/the app. It's important to keep within 33ft/10m of the phone, to ensure you have a good strong connection, but be aware that nearby objects can cause interference that may be a hindrance. If you are close to the phone but are still experiencing disconnections, I'd suggest a reset, then a new pairing. (reset instructions: https://www.bose.co.uk/en_gb/support/articles/HC2563/productCodes/QCUE-HEADPHONEIN/article.html)

Still need help? Reach out to us today: https://bose.life/3ET4mCs

Jeff - Customer Support

Thank you for sharing your feedback! We’re glad to hear you’re enjoying the earbuds’ sound quality and noise-cancellation capabilities. However, we’re sorry to learn about the frustrations with the app and touch controls. Connectivity issues and unresponsive settings can certainly impact the overall experience. Your input is important, and we’ll pass it along to the appropriate team for review. In the meantime, we recommend keeping your app and earbuds firmware updated, as updates often address such concerns. In case you require further assistance, please reach out to our support team via: https://bose.life/globalcontact.

Kind Regards,
Eric V. - Customer Support