Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
5
Great all around
on October 23, 2024
Posted by: Ish
Gender:Male
Length of ownership:1 year or longer
[This review was collected as part of a promotion.] Got the quiet comfort ear buds as a gift and they’re by far the best ear buds I’ve owned. Paired with the Bose app which allows me to fine tune the sound to my exact comfort level! The noice cancellation is great and the earbuds comfortable in my ears. Would recommend these to anyone wanting a great listening experience
Written by a customer while visiting bose.com
Customer Rating
5
Glad I bought these!
on November 15, 2024
Posted by: Octo95
[This review was collected as part of a promotion.] I bought these a few months ago because I lost one earbud from a different brand but my Bose ones are so much better. The noise canceling is way better!
Written by a customer while visiting bose.com
Customer Rating
3
Great out of the box
on November 19, 2024
Posted by: Coco
Gender:Male
Length of ownership:3 months
I have had these for a few months now and the sound quality has drastically reduced already. Out of the box they were great but not so much anymore.
Response from bose.comBy Customer care, November 19, 2024
Hi Coco.
Thank you for your post. We are glad that you find the earbuds' sound great. With regard to the sound quality reduction, it would help if you try playing other audio files as sometimes a certain file type can be the cause of it. If you need further assistance, please feel free to contact us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Thank you for your post. We are glad that you find the earbuds' sound great. With regard to the sound quality reduction, it would help if you try playing other audio files as sometimes a certain file type can be the cause of it. If you need further assistance, please feel free to contact us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Poor quality product and often defective
on November 26, 2024
Posted by: Chris
Gender:Male
Length of ownership:3 months
I bought these a month ago and so far have had to return one pair because they were defective (crackling noise in one side heard constantly). The second replacement pair I've received has experienced the same problem after 3 weeks of use. So sad...Bose used to have quality products but these were so disappointing.
Response from bose.comBy Customer Support, November 26, 2024
Thank you for sharing your experience. We’re truly sorry to hear about the repeated issues you’ve faced with your earbuds. This is certainly not the quality we strive for, and we understand how disappointing this must be. Please don’t hesitate to reach out to our support team, we’d like to assist in resolving this for you. You can reach out to us using this link: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great Feature
on November 30, 2024
Posted by: Hendry
Gender:Male
Length of ownership:3 months
Excellent sound and comfortable as well as sound proof.
Written by a customer while visiting bose.com
Customer Rating
4
So close yet so far
on December 6, 2024
Posted by: Faithful387
Length of ownership:3 months
These could've been the perfect everyday multi use pair of earbuds for an audiophile, but it just falls short on a few simple things. First and not as important but the water resistance (not waterproofing) falls short of even using them after a shower, residual water could be too much, which is concerning when potentially using in the gym. On top of that and more importantly the mic quality is horrible in call and recording. It picks up all ambient noise and there is no setting for this, I think this could be fixed in software too and if so that makes it worse.
Written by a customer while visiting bose.com
Customer Rating
5
Love them
on December 15, 2024
Posted by: Cmbradley24
Gender:Female
Length of ownership:1 month
Bought them a few weeks ago and can't get over hownimpressice the sound quality is. I put them on and I'm completely immersed in the sound. Highly recommend.
Written by a customer while visiting bose.com
Customer Rating
1
Awful
on December 16, 2024
Posted by: Zac
Constant connectivity issues with the right earbud make this unusable garbage.
Response from bose.comBy Customer Support, December 17, 2024
Hello Zac, sorry to hear you're experiencing connectivity issues with your QC ultra earbuds. I can appreciate this could be frustrating so we would want to establish why exactly this is happening. I'd first recommend making sure you are keeping the buds within 10m/33ft of your smartphone/media device. If you still experience issues, the next step would be to reset and establish a fresh connection.
Still having issues? We're here to help! Get in touch via https://bose.life/3ET4mCs.
Jeff - Customer Support
Still having issues? We're here to help! Get in touch via https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com