Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
5
Good buy
on December 16, 2024
Posted by: Ocdiver
Gender:Male
Length of ownership:1 month
Less then a month usage but ut has proven quite nice to use. Audio is clear and nice!
Written by a customer while visiting bose.com
Customer Rating
1
Awful
on December 16, 2024
Posted by: Zac
Constant connectivity issues with the right earbud make this unusable garbage.
Response from bose.comBy Customer Support, December 17, 2024
Hello Zac, sorry to hear you're experiencing connectivity issues with your QC ultra earbuds. I can appreciate this could be frustrating so we would want to establish why exactly this is happening. I'd first recommend making sure you are keeping the buds within 10m/33ft of your smartphone/media device. If you still experience issues, the next step would be to reset and establish a fresh connection.
Still having issues? We're here to help! Get in touch via https://bose.life/3ET4mCs.
Jeff - Customer Support
Still having issues? We're here to help! Get in touch via https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Awful
on December 16, 2024
Posted by: Zac
Constant connection issues with the right earbud. Puts the headphones into an error state making them unusable.
Response from bose.comBy Global Customer Service, December 17, 2024
Hello, we always aim for the highest quality products, so this is unusual to hear. You can find guidance here https://bose.life/4iIEuN0 to ensure a great connection and functionality.
Thanks
Mike - Customer Support
Thanks
Mike - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Sound great, but connection issues
on December 16, 2024
Posted by: AnnoyedAtMyEarbuds
Gender:Male
Length of ownership:1 month
They sound great, but they suck at connecting to the device I want. Switching between connecting to my tablet and my phone is a huge pita. I often just give up and go get some other headphones so can listen to the device I want. I have audibles on my phone and video services on my tablet. The tablet is also a family device, so being able to quickly and easily switch between devices is an essential feature, and these fail miserably.
Response from bose.comBy Customer Support, December 17, 2024
Hello,
Thank you for sharing your experience with your QuietComfort Ultra earbuds.
I am glad to hear that you love how great they sound, but sorry you are experiencing connectivity issues. If it is still occurring, I would suggest you to fully reset them following these steps: https://bose.life/qcufr
Also, please restart your connected device before trying to reconnect the earbuds.
If you need any further assistance, please contact our support team: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Thank you for sharing your experience with your QuietComfort Ultra earbuds.
I am glad to hear that you love how great they sound, but sorry you are experiencing connectivity issues. If it is still occurring, I would suggest you to fully reset them following these steps: https://bose.life/qcufr
Also, please restart your connected device before trying to reconnect the earbuds.
If you need any further assistance, please contact our support team: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Volume and base isn’t great.
on December 16, 2024
Posted by: Brett52
Gender:Male
Length of ownership:1 month
Sound quality is good as to be expected by Bose. A little disappointed that these don’t seem to play as loud or have as deep as base as the older pair of Bose buds I have. I only replaced those due to them not holding a good charge any longer.
Response from bose.comBy Customer Service, December 17, 2024
Thanks for your review. We are glad to hear you are a fan of Bose sound quality. Immersive Audio allows you to hear audio as if it were coming from beyond your QuietComfort Ultra Earbuds, thereby allowing for a more spacious, natural listening experience. We kindly invite you to visit our support page for some troubleshooting steps here:
https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka08c000001bugkAAA&language=en_CA
Alternatively, please reach out to our social media support team for further assistance.
Regards
-Jolie - Customer Support
https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka08c000001bugkAAA&language=en_CA
Alternatively, please reach out to our social media support team for further assistance.
Regards
-Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
So far so good
on December 16, 2024
Posted by: Al
Gender:Male
Length of ownership:3 months
Got this on blackfriday and so far amazing. Time will tell. My previous ear buds form bose were also great but they stopped supporting them quite quickly in my opinion for the price and well seenif they phase these out as quickly.... Apple type activities lol.
Written by a customer while visiting bose.com
Customer Rating
5
on December 16, 2024
Posted by: mec
I was amazed at the quality and versatility of these buds, coming from Apple’s competition. There is no comparison for me. Case closed.
Written by a customer while visiting bose.com
Customer Rating
3
Not too much happy
on December 16, 2024
Posted by: Bose
Gender:Female
Length of ownership:1 month
A veces no es escucha las llamadas con lis audifonos
Response from bose.comBy Customer Support, December 16, 2024
Hello and thank you for your review, if you are experiencing difficulty with your volume we would recommend reaching out to customer service.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com